Mobile Glass Services Inc.

Initial Business Response /* (1000, 7, 2016/06/27) */
Contact Name and Title: Natalie B*** - OES
Contact Phone: ***
Contact Email: nb***
A letter was sent to the consumerWe are happy to discuss further options with the consumer by phone, but the consumer stated that no further phone
contact was to be madeThe consumer letter explained the legal guidelines and standards set forth by the State of North Carolina and national governing bodies for Mammography Quality that we are required to follow to ensure that our patients receive the highest quality of careThese guidelines determine the course of treatment under certain circumstancesWe will be happy to discuss these standards with the consumer
Initial Consumer Rebuttal /* (3000, 9, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing was discussed about the way I was mistreated and talked to, I want my records because I will no longer use The Breast Cancer Center
Final Business Response /* (4000, 11, 2016/07/06) */
A letter was mailed to the consumer of June 20, and a reply posted on the Revdex.com Website on June
We are happy to discuss further options with the consumer by phone, but the consumer stated that no further phone contact was to be made by The Breast CenterThe consumer letter explained the legal guidelines and standards set forth by the State of North Carolina and national governing bodies for Mammography Quality that we are required to follow to ensure that our patients receive the highest quality of careThese guidelines determine the course of treatment under certain circumstancesWe will be happy to discuss these standards with the consumer***The consumer is also permitted to call or have another provider contact us to request her medical recordsHIPAA guidelines prevent us from providing any more detail on this matter in this forum
Final Consumer Response /* (4200, 13, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An apology still was not made and my mistreatment was glanced overI want this put on their Revdex.com fileAlso, I am no longer doing business with the The Breast Center so they need to stop any contact with me -mail, email and of course phone

Initial Business Response /* (1000, 10, 2016/03/16) */
From: Freda C[redacted]
Sent: Wednesday, March 16, 2016 5:24 PM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
We have discussed the charges. All were found to be accurate and...

appropriate for the services provided. Payment process is complete.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So you're saying it is OK not to discuss them PRIOR to being charged? I specifically asked about charges when I was there. I want to know why I was not advised of the charges WHILE I WAS THERE. You are VERY aware of the various services that you offer, and the fees associated with them. Why do you blindside patients after the fact. If they are discussed prior, better decisions can be made. It looks and feel like a trap.
Final Business Response /* (4000, 16, 2016/04/06) */
The referring provider ordered a diagnostic mammogram, which is different from your annual screening mammogram. Diagnostic mammograms are used to explore or determine if abnormalities exist in the breast tissue. Most insurance companies apply the cost of a diagnostic mammogram to a patient's deductible, but, as a provider, we are often unaware if the patient has met their annual deductible or how much the patient's individual plan will pay towards the exam.
The Breast Center completed and billed your insurance for a diagnostic mammogram, which was the exam ordered by your physician. Insurance coverage varies and it is the responsibility of the provider to bill and collect the patient responsibility as determined by the benefit parameters set forth by the insurance carrier.