Mobile Kitchen Depot

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Already been solvedBut it is wrong all work before being delivered must be completedRegards***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Already been solvedBut it is wrong all work before being delivered must be completedRegards***

This issue was in the process of being resolved before this complaint was registered.? In fact, it was resolved before we received the notification of this complaint.? One of the reasons for the delay in the table being installed was because the customer was less than genuine in her
dealings with us.? The short version is that she accepted the trailer layout and only later notified us that there was equipment was missing.? In her communications about the missing equipment she continually cited more than one table (which I have documentation of) which caused me to believe that she was mistaken.? Once we confirmed the table in question was missing, we told her to bring back the trailer so we could install it - which she was unwilling to do.? I told her we could install the table on sight, if she would allow us to do it with a scheduled inspection date for another trailer (because the trailer was located in north Austin).? She agreed, and then became impatient that the job in question got delayed into the following week.? And even when she came to the shop, she did not take the table with her.? She did not miss out on any business because of this table.? She told me that she was going to take some time to get things organized.? In fact, the trailer which was delivered by us, was not parked at or set up at the location she was going to work at.? I could go on, but this non-issue is behind us (the table was installed almost a month ago).? I would have hoped that she would have contacted you to let you know that it was taken care of.? That alone should tell you all you need to know.? I would be happy to provide any additional documentation that you request.? We stand behind our work and our customer service record is important to us.?

Complaint: ***
I am rejecting this response because: *** *** is trash! ? His company is trash! ? *** *** is a criminal and should be in jail ? I will be showing up with the police to collect my propertyEverything on that contract better be completed? This includes a fully function truck registered in the state of Texas with my equipment? *** has told me several times he has ordered my equipmentKatom has confirmed, prior to the new year, that no invoice for Stacked Sliders was paid by mobile Kitchen Depot or *** ***? The text messages are the same ones I have and won't help youYour response sounds like a whining kid? Only a guilty man needs to defend himself.?
Regards,
*** ***

This issue was in the process of being resolved before this complaint was registered.  In fact, it was resolved before we received the notification of this complaint.  One of the reasons for the delay in the table being installed was because the customer was less than genuine in her...

dealings with us.  The short version is that she accepted the trailer layout and only later notified us that there was equipment was missing.  In her communications about the missing equipment she continually cited more than one table (which I have documentation of) which caused me to believe that she was mistaken.  Once we confirmed the table in question was missing, we told her to bring back the trailer so we could install it - which she was unwilling to do.  I told her we could install the table on sight, if she would allow us to do it with a scheduled inspection date for another trailer (because the trailer was located in north Austin).  She agreed, and then became impatient that the job in question got delayed into the following week.  And even when she came to the shop, she did not take the table with her.  She did not miss out on any business because of this table.  She told me that she was going to take some time to get things organized.  In fact, the trailer which was delivered by us, was not parked at or set up at the location she was going to work at.  I could go on, but this non-issue is behind us (the table was installed almost a month ago).  I would have hoped that she would have contacted you to let you know that it was taken care of.  That alone should tell you all you need to know.  I would be happy to provide any additional documentation that you request.  We stand behind our work and our customer service record is important to us.

Complaint: [redacted]
I am rejecting this response because: [redacted] is trash!  His company is trash!  [redacted] is a criminal and should be in jail  I will be showing up with the police to collect my property. Everything on that contract better be completed.  This includes a fully function truck registered in the state of Texas with my equipment.  [redacted] has told me several times he has ordered my equipment. Katom has confirmed, prior to the new year, that no invoice for Stacked Sliders was paid by mobile Kitchen Depot or [redacted].  The text messages are the same ones I have and won't help you. Your response sounds like a whining kid.  Only a guilty man needs to defend himself. 
Regards,
[redacted]

There is very little factual information in the complaint.  Please have the consumer forward the contract stating that there was a September 20, 2016, so that I can review it.  Also, please ask the consumer to provide documentation of the agreement to pay out an additional $10,000. ...

This makes absolutely no sense.  The additional money was supposed to be allocated for other things like extra equipment, changes and a wrap (which I paid for).  In fact, they told me if we went over their budget, they would reimburse me in full. The consumer has a twin brother who is also a co-owner.  I have consistently been given one set of requests from the consumer, and totally different requests from the brother.  They have gotten into frequent arguments at my shop and I have had to make changes after one told me one thing and then they made changes that contradicted what was stated.  I don't appreciate the slanderous reporting and if they continue I will have no other option but to defend myself by taking legal action.  This includes any public posting of those remarks that will only serve to negatively affect my business.  In terms of the facts of the complaint, obviously I do admit the project has been delayed.  I have finished work on other trucks and numerous trailers that I started even after we began this project because unlike this project, the customers did not insist on doing some of the work themselves.  Coordinating with them on much of the work they have done and were supposed to do has been very time consuming and caused much of the delays in the project.  They still have not completely fixed the lights, attached the bumper and gotten the truck inspected.  Also, much of the work they did do, took much more time than we would have ta[redacted].  Also, some of the work needed to be redone and created extra work for us. Finally, I explained from the beginning that the last thing we do is order the equipment because I do not have room in my shop to store all of the equipment for all of the projects that we do.  Also, they chose to use part of their project budget towards higher priced brands and specialty equipment which created extended delivery times.  I have already paid for everything they requested except for the “toaster in question.”  Regarding the toaster, we do not purchase equipment on e-bay.  When they insisted on that, my son tried and there were complications that we discovered by calling e-bay customer service - these included not getting confirmation on repairs to the toaster from the seller, the name not matching the credit card because my son did it on an e-bay account he created instead of a business account and because he did not have sufficient purchase history.  In short, we were blocked.  The credit card was never denied because of payment for the toaster.  When I repeatedly explained the problems we were encountering.  I also explained our problems to them and pleaded with them to buy the toaster and I would reimburse them the $800 purchase price.  When I did that, they accused me of trying to rob them of the deal.  I even told them I would give them money beforehand so that they would not be out-of-pocket for the expense.  To this day, they have been unable to order the very toaster they have accused me of not being able to produce.  I have supporting texts, etc… to support the facts in question. All of this does not even address the numerous changes in the scope of work, like screwless walls, special glue for the stainless steel, generator size, window change, sink size, etc…  If you review the original agreement there are numerous additions that I have granted that go well beyond the $15,000 I recently told them I may charge.  In fact, I would normally charge upwards of $25,000 for this work.  So I have already adjusted our buildout fee because there have been delays.  We will not make any money on this project.  They know that our work is not substandard, they have come by numerous times to compliment the progress.  They have also shared valid concerns which we address, as we do with all of our customers.  But to make statements to the extent they have is a total misrepresentation of the facts.  If we did such substandard work, ask them why they decided to use us in the first place after looking elsewhere for months.  Also, ask them why they used us to help fix their other trailer and get it inspected in Austin in September.  What you have is a customer that is frustrated by the situation – as am I.  But, unlike them, I will not resort to name calling.  As I have explained to them and most recently their father last week – we are just waiting on the equipment they insisted on.  If we used our normal new equipment vendors, I could have much of it in a day and the rest within a week.  I am trying to get the truck completed as soon as possible – given the circumstances. I will not be bullied into giving them an additional $5,500 with negative posted reports.  I can provide numerous testimonials to support the customer service we provide.  We are not perfect, so we work hard to address customer concerns as most of our business is via customer referrals – a fact we are proud of.  We will complete the truck as soon as possible, but we are tied to the delivery dates of the vendors they have chosen– that is all we can do.