Complaint: [redacted]
I am rejecting this response because: First I was never told it was a temporary fix, or that the roof was nearly beyond compare, or to have a tpo type roof put on the home. I want to mention here that I was assured when I purchased the home that the roof was in good condition. When I viewed the house, before the purchase, I noticed some water marks in the bedroom and Mr. L[redacted] stated at that time (September 2013) that they had taken care of the roof and I wouldn't have any issue however I have had several since the purchase. I did not ask for a warranty however Mr. L[redacted] told me there was a 3 year warranty and I have attached a copy of the check which has right on the front 3 year warranty that Mr. L[redacted] endorsed and cashed. I have also attached a copy of the receipt he gave me. I would also like to mention, if I didn't before, that there was a terrible leak in my spare bedroom ceiling 4 months after he coated the roof. Most contractors I have talked to, due to the recent leak, stated that if the roof was covered properly it shouldn't have leaked. I would be happy to send you my phone bills to show when I called him about the different leaking issues which will also show he never called me back. I did hire someone, because I couldn't get a return call, to fix the leak in the spare room which he did and it has not leaked since in that area. Lastly I will be happy to have the man who winterizes my swamp cooler tell you that my cooler was taken care of during the fall NOT during the winter,(NOT FROZEN) AND the leak in my spare room is no where near where he gets on the roof to weatherize it.I bought this home in good faith and gave Mr. L[redacted] every opportunity to work with me. I had a roofer come out and was given a quote to resurface the roof which will cost me $600.00. I do not believe that giving me a 3 year warranty and then not honoring that warranty is ethical and that I should have to pay out more money when it is apparent to me that Mr. L[redacted] and his brother did a bad job of resurfacing my roof since it barely lasted 4 months
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: First I was never told it was a temporary fix, or that the roof was nearly beyond compare, or to have a tpo type roof put on the home. I want to mention here that I was assured when I purchased the home that the roof was in good condition. When I viewed the house, before the purchase, I noticed some water marks in the bedroom and Mr. L[redacted] stated at that time (September 2013) that they had taken care of the roof and I wouldn't have any issue however I have had several since the purchase. I did not ask for a warranty however Mr. L[redacted] told me there was a 3 year warranty and I have attached a copy of the check which has right on the front 3 year warranty that Mr. L[redacted] endorsed and cashed. I have also attached a copy of the receipt he gave me. I would also like to mention, if I didn't before, that there was a terrible leak in my spare bedroom ceiling 4 months after he coated the roof. Most contractors I have talked to, due to the recent leak, stated that if the roof was covered properly it shouldn't have leaked. I would be happy to send you my phone bills to show when I called him about the different leaking issues which will also show he never called me back. I did hire someone, because I couldn't get a return call, to fix the leak in the spare room which he did and it has not leaked since in that area. Lastly I will be happy to have the man who winterizes my swamp cooler tell you that my cooler was taken care of during the fall NOT during the winter,(NOT FROZEN) AND the leak in my spare room is no where near where he gets on the roof to weatherize it.I bought this home in good faith and gave Mr. L[redacted] every opportunity to work with me. I had a roofer come out and was given a quote to resurface the roof which will cost me $600.00. I do not believe that giving me a 3 year warranty and then not honoring that warranty is ethical and that I should have to pay out more money when it is apparent to me that Mr. L[redacted] and his brother did a bad job of resurfacing my roof since it barely lasted 4 months
Sincerely,
[redacted]