Mobile Mike's Auto Electric and Service LLC

From: [redacted] Sent: Sunday, May 10, 12:PMTo: [redacted] Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint [redacted] I will send you an attachment They didnt complete the worn paid for and did more damageWhy would I take it back I am requesting a refund and damages He is making statement to distract from his liabilty

We strive to have 100% customer satisfaction on all our service and repairs as our reputation in the service industry is beyond compare , As many of our customer reviews show we are one of the best shops in central Ohio and stand behind our work 100% a customer with a valid claim to a warranty issue simply has to return the parts in question for a full refund this customer has not returned to us and requested a refund and also based on there claim that we caused the failure to there head gasket the car did not run when it came in, we simply got it running for them the problem was pre-existing Prior to it coming to us the customer had replaced the radiator himself do to a overheating issue and his reason for coming in was that the heater core was leaking and he was wanting to know why at that time we told him the head gasket was most likely the reason or he had overheated the engine so severly that high pressure in the cooling system may have damaged the heater core and the radiator the reason the engine would not start was do to the bcm that had gotten water in it possibly from the leak at the heater core and had caused corrosion to the wiring so we repaired the bcm wiring and replaced the bcm then relearned the bcm to make the car run, I personaly talked to him and showed him the damaged part ( see attachment ) I explained what we had to do to make the engine run and advised him the head gasket was possibly badI am not sure why he wants to accuse us for a pre existing problem that he was aware he had since he had just replaced the radiator and was knew the engine was overheating prior to his coming to us Please advise him that our warranty covers only the parts we replaced and that if the part we repaired on his car is defective we are more than willing to repair or replace it but we are not responsible for other problems that are not related to the parts we replaced

We strive to have 100% customer satisfaction on all our service and repairs as our reputation in the service industry is beyond compare , As many of our customer reviews show we are one of the best shops in central Ohio and stand behind our work 100% a customer with a valid claim to a warranty
issue simply has to return the parts in question for a full refund this customer has not returned to us and requested a refund and also based on there claim that we caused the failure to there head gasket the car did not run when it came in, we simply got it running for them the problem was pre-existing Prior to it coming to us the customer had replaced the radiator himself do to a overheating issue and his reason for coming in was that the heater core was leaking and he was wanting to know why at that time we told him the head gasket was most likely the reason or he had overheated the engine so severly that high pressure in the cooling system may have damaged the heater core and the radiator the reason the engine would not start was do to the bcm that had gotten water in it possibly from the leak at the heater core and had caused corrosion to the wiring so we repaired the bcm wiring and replaced the bcm then relearned the bcm to make the car run, I personaly talked to him and showed him the damaged part ( see attachment ) I explained what we had to do to make the engine run and advised him the head gasket was possibly badI am not sure why he wants to accuse us for a pre existing problem that he was aware he had since he had just replaced the radiator and was knew the engine was overheating prior to his coming to us Please advise him that our warranty covers only the parts we replaced and that if the part we repaired on his car is defective we are more than willing to repair or replace it but we are not responsible for other problems that are not related to the parts we replaced

From: *** *** Sent: Sunday, May 10, 12:PMTo: ***Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint *** I will send you an attachment They didnt complete the worn paid for and did more damageWhy would I take it back I am requesting a refund and damages He is making statement to distract from his liabilty

After many attempts to rectify the problems with Mrs *** vehicle we have given here a full refund and apologized for her inconvience the repairs to here vehicle regarding damage from falling from the car lift are to be covered by our insurance which they have already been in contact with her
and made an appointment for repairs