Mobile Phone Geeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] My name is [redacted] , I am on of the owners of Mobile Phone Geeks and we are based in TexasOur website is [redacted] , but we do not do any e-commerce from our siteThe only e-commerce we do is an occasional sale on ebay, but I have no record of an ebay sale Also, the situation you are describing sounds very sketchyIt sounds like you may have been scammed, but I can assure you it is not from usWhat domain did you order this from? If there is someone using our name, I would like to get to the bottom of itWill you please attach all correspondence with the company so we can use this as evidence of representation? Thanks and I hope we can get this figured out for everyoneTalk to you soon [redacted]

Complaint: ***
I am rejecting this response because:This is the 2nd device they fix and with the same issue, the first device I took to the store along with the screen I bought from eBay looked good quality and the broken screen they replaced had exactly the same, this time he is saying that the screen is the same? No way it is not the same because this screen is from Chinese factories, low quality and cheap prices, and now he is kind of claiming that I did not check the phone in the moment so how they will know if it is the same issue? Oh wow! They have days warranty and what they did while they were fixing my phone is mess up with a part inside of the device, so if they have warranty and I took the device back to them next day it won't be into the warranty? I don't know what they are trying to do but this answers are ridiculous and it looks like they do not want to accept what they did to my deviceSo the personal from the carrier do other know nothing about devices when the also fix devices? This guys are trying to wash their hands and say they did not do anything to my deviceAlmost all of the reviews in their Web site had the same problem as mine which is weirdI'm not even able to use my phoneThanks
Regards,
*** ***

Ms***,I am sorry you are still having problems with your phoneWe would like to resolve this issue and get to the bottom of itYou stated the carrier told you that a sensor was broken on the screenThe screen I assume we replace on the phone was the digitizer, lcd, and glass all ad
one unitThe only thing that senses anything on that part would be the digitizer, which determines the touchIt could be a faulty part if it is not broken again and having issues touchingWe offer a warranty to cover thisPlease feel free to contact me at *** to discuss how you would like to handle this.Thanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that it is a positive step towards resolution
I have attached just a part of our conversation as requestedKindly let me know if any more information is needed.This was the email address used: ***
Regards,
*** ***

We have resolved this with the customerThank you

***
My name is *** ***, I am on of the owners of Mobile Phone Geeks and we are based in TexasOur website is ***, but we do not do any e-commerce from our siteThe only e-commerce we do is an occasional sale on ebay, but I have no record of an ebay
saleAlso, the situation you are describing sounds very sketchyIt sounds like you may have been scammed, but I can assure you it is not from usWhat domain did you order this from? If there is someone using our name, I would like to get to the bottom of itWill you please attach all correspondence with the company so we can use this as evidence of representation? Thanks and I hope we can get this figured out for everyoneTalk to you soon. *** ***

Complaint: ***
I am rejecting this response because: The guy who said to me "$or nothing" was talking with attitude so I don't want that fix the screen because they messed up so they can mess up something else and also the screen looks low qualityI would like to have my money back and they can have they bad screen back without messing up with other part of the phone
Regards,
*** ***

Ms. [redacted],I am sorry you are still having problems with your phone. We would like to resolve this issue and get to the bottom of it. You stated the carrier told you that a sensor was broken on the screen. The screen I assume we replace on the phone was the digitizer, lcd, and glass all ad one unit....

The only thing that senses anything on that part would be the digitizer, which determines the touch. It could be a faulty part if it is not broken again and having issues touching. We offer a warranty to cover this. Please feel free to contact me at [redacted] to discuss how you would like to handle this.Thanks [redacted]

[redacted], the [redacted] has attempted to contact the customer but has not had any luck. Please have the customer contact me directly if this issue has not already been resolved. Thanks[redacted]

[redacted] 
My name is [redacted], I am on of the owners of Mobile Phone Geeks and we are based in Texas. Our website is [redacted], but we do not do any e-commerce from our site. The only e-commerce we do is an occasional sale on ebay, but I have no record of an ebay sale....

Also, the situation you are describing sounds very sketchy. It sounds like you may have been scammed, but I can assure you it is not from us. What domain did you order this from? If there is someone using our name, I would like to get to the bottom of it. Will you please attach all correspondence with the company so we can use this as evidence of false representation? Thanks and I hope we can get this figured out for everyone. Talk to you soon. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We would be more than happy to work with you. I spoke to the guy that worked with you and informed him you were upset. The screen is OEM, meaning it is the same quality as what was on the phone to begin with. Also, if the LCD was broken and you could not see anything or test anything when you came in the first time, how were we supposed to know the sensor you are blaming us for was also not damaged like the screen was. Please feel free to call me on my cell [redacted] so we can get this taken care of for you. Thanks and talk to you soon.