Mobile Repairs Service Center

[redacted] This is in reference to the letter that we received from you dated July 12, When our driver was backing Mrs [redacted] 's vehicle into the driveway at her residence on June 15, 2016, the vehicle turned sharply to the left which caused the boom to break the left rear quarter glass and scratch the molding behind the glassWhen this happened, the vehicle was secured by straps to the wheel lift and did not moveAfter investigating the damage that afternoon, the vehicle was towed to our Collision Center and repairs would be started on June 16thThe damage to the window and trim was repaired at no cost to Mrs [redacted] Since the initial reason for the vehicle being towed was that the shift cable was not working, our Service Department offered to check the vehicle out, found that there was an issue and Mrs [redacted] agreed to have the repair completed (see Invoice # [redacted] )While the Service Department was on the phone with Mrs [redacted] , she requested that we perform a State Inspection on her vehicleThe vehicle failed the Inspection for the following reasons; right front low beam light out, left brake light out, and the parking brake not functioningWhen the Service Department called the customer to advise what repairs were needed and get approval to complete the repairs, she immediately stated that the issues were caused by the tow driverAll of the issues causing the vehicle to fail the State Inspection are regular maintenance issuesMrs [redacted] was informed that her vehicle would be completed on June but on the evening of June 16, treacherous storms caused widespread power outages which caused our Collision and Service shops to be closed on June Mrs [redacted] called our Towing Department on June and received a return phone call from the Collision Department Manager who advised Mrs [redacted] her vehicle would not be completed until Monday, June at which point, she requested a rental carThe Collision Department Manager called [redacted] and used a credit card to reserve the rental for Mrs [redacted] for three days until her vehicle was readyThe customer wanted to pick up the rental with a trailer and [redacted] would not allow itAfter this happened, Mrs [redacted] called our Service Department and requested money in lieu of the rental vehicle, which was deniedMrs [redacted] is requesting that the damage to her right rear tail light and bumper be repairedThis damage is on the opposite side of the vehicle from the damage caused to the window and trimThis damage also happened prior to our company touching the vehicleIn communications with Mrs [redacted] , she has made it dear to us that she is not worried about the scuff marks on the right rear bumperWe feel that we have repaired the vehicle to pre-incident condition and Mrs [redacted] may be trying to take advantage of our company's generosity Please feel free to contact us with any further questions regarding this and we await a reply from you regarding this matter

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The towing company is refusing to accept responsibility for the damage that they caused to my vehicleIt has cost me hundreds of dollars in repairs and rental fees, which I would like to have reimbursedThe claims that the vehicle never left the straps of the towing truck are patently untrueI am attaching pictures taken the day it happened to show that the trailblazer did indeed come off the straps that day and damage the rear end of the vehicleI am also [redacted] a personal account of all the communications between myself and the towing company from the time I called the tow truck through getting my vehicle back Regards, [redacted]

DO NOT ALLOW YOUR CAR TO BE TOWED THERE!!!!!! I was convinced by a independent tow truck driver to take the car to them ....only to find out he made commissionAND the price was almost double everyone else! THEN they wanted to charge for the estimate even though they advertise FREE estimatesKim the manager said I do not care we have your car and will bill you $a day until you pay it or else and hung up! Do yourself a favor and DO NOT GET BRIBED by them!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The towing company is refusing to accept responsibility for the damage that they caused to my vehicleIt has cost me hundreds of dollars in repairs and rental fees, which I would like to have reimbursedThe claims that the vehicle never left the straps of the towing truck are patently untrueI am attaching pictures taken the day it happened to show that the trailblazer did indeed come off the straps that day and damage the rear end of the vehicleI am also *** a personal account of all the communications between myself and the towing company from the time I called the tow truck through getting my vehicle back
Regards,
*** ***

*** *** This is in reference to the letter that we
received from you dated July 12, When our driver was backing Mrs
***'s vehicle into the driveway at her residence on June 15, 2016, the
vehicle turned sharply to the left which caused the boom to break the left rear
quarter
glass and scratch the molding behind the glassWhen this happened, the
vehicle was secured by straps to the wheel lift and did not moveAfter
investigating the damage that afternoon, the vehicle was towed to our Collision
Center and repairs would be started on June 16thThe damage to the window and
trim was repaired at no cost to Mrs***Since the initial reason for the
vehicle being towed was that the shift cable was not working, our Service
Department offered to check the vehicle out, found that there was an issue and
Mrs*** agreed to have the repair completed (see Invoice #*** ***)While the Service Department was on the phone with Mrs***,
she requested that we perform a State Inspection on her vehicleThe vehicle
failed the Inspection for the following reasons; right front low beam light
out, left brake light out, and the parking brake not functioningWhen the
Service Department called the customer to advise what repairs were needed and
get approval to complete the repairs, she immediately stated that the issues
were caused by the tow driverAll of the issues causing the vehicle to fail
the State Inspection are regular maintenance issuesMrs*** was informed
that her vehicle would be completed on June but on the evening of June 16,
treacherous storms caused widespread power outages which caused our Collision
and Service shops to be closed on June Mrs*** called our Towing
Department on June and received a return phone call from the Collision
Department Manager who advised Mrs*** her vehicle would not be completed
until Monday, June at which point, she requested a rental carThe Collision
Department Manager called *** and used a credit card to reserve the
rental for Mrs*** for three days until her vehicle was readyThe
customer wanted to pick up the rental with a trailer and *** would not
allow itAfter this happened, Mrs*** called our Service Department and
requested money in lieu of the rental vehicle, which was deniedMrs***
is requesting that the damage to her right rear tail light and bumper be
repairedThis damage is on the opposite side of the vehicle from the damage
caused to the window and trimThis damage also happened prior to our company
touching the vehicleIn communications with Mrs***, she has made it
dear to us that she is not worried about the scuff marks on the right rear
bumperWe feel that we have repaired the vehicle to pre-incident condition and
Mrs*** may be trying to take advantage of our company's generosity
Please feel free to contact us with any further questions regarding this and we
await a reply from you regarding this matter

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The towing company is refusing to accept responsibility for the damage that they caused to my vehicleIt has cost me hundreds of dollars in repairs and rental fees, which I would like to have reimbursedThe claims that the vehicle never left the straps of the towing truck are patently untrueI am attaching pictures taken the day it happened to show that the trailblazer did indeed come off the straps that day and damage the rear end of the vehicleI am also *** a personal account of all the communications between myself and the towing company from the time I called the tow truck through getting my vehicle back
Regards,
*** ***

[redacted] This is in reference to the letter that we
received from you dated July 12, 2016. When our driver was backing Mrs.
[redacted]'s vehicle into the driveway at her residence on June 15, 2016, the
vehicle turned sharply to the left which caused the boom to break the left rear
quarter...

glass and scratch the molding behind the glass. When this happened, the
vehicle was secured by straps to the wheel lift and did not move. After
investigating the damage that afternoon, the vehicle was towed to our Collision
Center and repairs would be started on June 16th. The damage to the window and
trim was repaired at no cost to Mrs. [redacted]. Since the initial reason for the
vehicle being towed was that the shift cable was not working, our Service
Department offered to check the vehicle out, found that there was an issue and
Mrs. [redacted] agreed to have the repair completed (see Invoice #[redacted]). While the Service Department was on the phone with Mrs. [redacted],
she requested that we perform a State Inspection on her vehicle. The vehicle
failed the Inspection for the following reasons; right front low beam light
out, left brake light out, and the parking brake not functioning. When the
Service Department called the customer to advise what repairs were needed and
get approval to complete the repairs, she immediately stated that the issues
were caused by the tow driver. All of the issues causing the vehicle to fail
the State Inspection are regular maintenance issues. Mrs. [redacted] was informed
that her vehicle would be completed on June 17 but on the evening of June 16,
treacherous storms caused widespread power outages which caused our Collision
and Service shops to be closed on June 17. Mrs. [redacted] called our Towing
Department on June 17 and received a return phone call from the Collision
Department Manager who advised Mrs. [redacted] her vehicle would not be completed
until Monday, June 20 at which point, she requested a rental car. The Collision
Department Manager called [redacted] and used a credit card to reserve the
rental for Mrs. [redacted] for three days until her vehicle was ready. The
customer wanted to pick up the rental with a trailer and [redacted] would not
allow it. After this happened, Mrs. [redacted] called our Service Department and
requested money in lieu of the rental vehicle, which was denied. Mrs. [redacted]
is requesting that the damage to her right rear tail light and bumper be
repaired. This damage is on the opposite side of the vehicle from the damage
caused to the window and trim. This damage also happened prior to our company
touching the vehicle. In communications with Mrs. [redacted], she has made it
dear to us that she is not worried about the scuff marks on the right rear
bumper. We feel that we have repaired the vehicle to pre-incident condition and
Mrs. [redacted] may be trying to take advantage of our company's generosity.
Please feel free to contact us with any further questions regarding this and we
await a reply from you regarding this matter.

Review: Tow truck that was hauling my vehicle back to my driveway Drpped my vehicle off the dolly. Busted window and side panel was repaired for free for me but refused to take responsibility for busted bumper and tail light. Also cost me 3 days of a rental expense.Desired Settlement: Bumper fixed, tail light fixed, refund for rental vehicle.

Business

Response:

[redacted] This is in reference to the letter that we

received from you dated July 12, 2016. When our driver was backing Mrs.

[redacted]'s vehicle into the driveway at her residence on June 15, 2016, the

vehicle turned sharply to the left which caused the boom to break the left rear

quarter glass and scratch the molding behind the glass. When this happened, the

vehicle was secured by straps to the wheel lift and did not move. After

investigating the damage that afternoon, the vehicle was towed to our Collision

Center and repairs would be started on June 16th. The damage to the window and

trim was repaired at no cost to Mrs. [redacted]. Since the initial reason for the

vehicle being towed was that the shift cable was not working, our Service

Department offered to check the vehicle out, found that there was an issue and

Mrs. [redacted] agreed to have the repair completed (see Invoice #[redacted]). While the Service Department was on the phone with Mrs. [redacted],

she requested that we perform a State Inspection on her vehicle. The vehicle

failed the Inspection for the following reasons; right front low beam light

out, left brake light out, and the parking brake not functioning. When the

Service Department called the customer to advise what repairs were needed and

get approval to complete the repairs, she immediately stated that the issues

were caused by the tow driver. All of the issues causing the vehicle to fail

the State Inspection are regular maintenance issues. Mrs. [redacted] was informed

that her vehicle would be completed on June 17 but on the evening of June 16,

treacherous storms caused widespread power outages which caused our Collision

and Service shops to be closed on June 17. Mrs. [redacted] called our Towing

Department on June 17 and received a return phone call from the Collision

Department Manager who advised Mrs. [redacted] her vehicle would not be completed

until Monday, June 20 at which point, she requested a rental car. The Collision

Department Manager called [redacted] and used a credit card to reserve the

rental for Mrs. [redacted] for three days until her vehicle was ready. The

customer wanted to pick up the rental with a trailer and [redacted] would not

allow it. After this happened, Mrs. [redacted] called our Service Department and

requested money in lieu of the rental vehicle, which was denied. Mrs. [redacted]

is requesting that the damage to her right rear tail light and bumper be

repaired. This damage is on the opposite side of the vehicle from the damage

caused to the window and trim. This damage also happened prior to our company

touching the vehicle. In communications with Mrs. [redacted], she has made it

dear to us that she is not worried about the scuff marks on the right rear

bumper. We feel that we have repaired the vehicle to pre-incident condition and

Mrs. [redacted] may be trying to take advantage of our company's generosity.

Please feel free to contact us with any further questions regarding this and we

await a reply from you regarding this matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The towing company is refusing to accept responsibility for the damage that they caused to my vehicle. It has cost me hundreds of dollars in repairs and rental fees, which I would like to have reimbursed. The claims that the vehicle never left the straps of the towing truck are patently untrue. I am attaching pictures taken the day it happened to show that the trailblazer did indeed come off the straps that day and damage the rear end of the vehicle. I am also [redacted] a personal account of all the communications between myself and the towing company from the time I called the tow truck through getting my vehicle back.

Regards,

DO NOT ALLOW YOUR CAR TO BE TOWED THERE!!!!!! I was convinced by a independent tow truck driver to take the car to them ....only to find out he made commission..... AND the price was almost double everyone else! THEN they wanted to charge for the estimate even though they advertise FREE estimates.... Kim the manager said I do not care we have your car and will bill you $50 a day until you pay it or else and hung up! Do yourself a favor and DO NOT GET BRIBED by them!