MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a negative experience but contrary to her complaint, complainant was informed of the potential charges prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces in Madison, WI are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW application are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins; allowing them to remotely increase the length of their parking session; and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking in Madison, WI is one such locationComplainant contacted MobileNOW as described in her complaint and each time was given an explanation of the company’s policies and the price and billing notifications that she clicked through and confirmed in order to effect the parking transactionDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsWe also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a seamless and positive experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have refunded all but $to my credit card, however unlike their response claims, I was never informed that my credit card was to be charged $or I would not have accepted the charges When my confirmation request came across my mobile phone it provided a detailed statement that I would be charged the amount for the hours of parking and a $service fee It was this that I accepted I was not aware that they charged my card $until I reviewed my credit account online that evening No where on the app did it state that Madison, WI was a prepaid wallet location or that they were going to charge me $for use of their service at that location I should have only been charged $for parking and two service fees for a total of They still owe me $because I still believe I should not have to pay them an extra $for them to refund the money they illegally took from me without my permission In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a negative experience but contrary to her complaint, complainant was informed of the potential charges prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces at location [redacted] are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW app are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins, allowing them to remotely increase the length of their parking session, and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking location [redacted] is one such locationComplainant sent us her first email on August [redacted] and asked for a refund, stating that she was not informed of the $prepayment requirementWe replied on August [redacted] by explaining MobileNOW’s prepaid wallet and refund policiesWe also sent her a screenshot of the prepaid wallet notificationThe customer replied that the screenshot was not from her device and that she was not informed that this location in particular was using mobile walletWe explained that the screenshot was from an Android phone that had the same version of the MobileNOW app as the customer’s, and therefore the app and its notifications looked the sameWe also described our policies a bit further and informed the customer that the full list of our locations together with location types (prepaid, pay as you go) is available on our web pageDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsThe customer was informed of the refund and the $fee by email on August ***We also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a [redacted] experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive prior notification of the charges and policiesI was not issued a full refund despite their policy that started I could be issued a full refundI and not happy with the resolution of this case and the fact that now, months later, the business is trying to close the case says quite a bit about their businessIf they were concerned they should have responded more promptlyPlease see all of my previous information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I used this application to parking and with parking fee of $2.35, they charged my [redacted] account without my consent $According to Mobilenow, I had $negative balance on my accountAnyway, I exchanged emails back and forth and it finally came to Mobilenow is not going to refund my money $because of $negative balance which I didn't even know aboutEven with a negative balance of menus cents, what kind of thief are they to take balance of $after covering parking plus minus balance of cents This is absolutely absurd business , almost taking people money without any reason
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not a full refund, which is what I requestedYour terms and conditions state only that a few may be charged not whenor whyWent am I being charged but the prior complaint on Revdex.com got a full refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPer the offer of refund regarding the unused portion of the $20, I would like it to be applied in the form of a credit on the card used in the transaction
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive prior notification of the charges and policiesI was not issued a full refund despite their policy that started I could be issued a full refundI and not happy with the resolution of this case and the fact that now, months later, the business is trying to close the case says quite a bit about their businessIf they were concerned they should have responded more promptlyPlease see all of my previous information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have invoices and receipts screenshots on my phone stating that I only paid with a service fee for a total cost of on 8/**/2015. And another for 0.47. For a total of 3.63. Therefore Mobile NOW still owes me 1.00, as they did not refund the entire amount. And per my receipt and invoice I was never notified of a charge, they stole from my account once they had my account number without notifying me prior to the transaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a
negative experience but contrary to her complaint, complainant was informed of the potential charges prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces at location *** ** *** are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW app are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins, allowing them to remotely increase the length of their parking session, and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking location *** ** *** is one such locationComplainant sent us her first email on August *** and asked for a refund, stating that she was not informed of the $prepayment requirementWe replied on August *** by explaining MobileNOW’s prepaid wallet and refund policiesWe also sent her a screenshot of the prepaid wallet notificationThe customer replied that the screenshot was not from her device and that she was not informed that this location in particular was using mobile walletWe explained that the screenshot was from an Android phone that had the same version of the MobileNOW app as the customer’s, and therefore the app and its notifications looked the sameWe also described our policies a bit further and informed the customer that the full list of our locations together with location types (prepaid, pay as you go) is available on our web pageDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsThe customer was informed of the refund and the $fee by email on August ***We also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a *** experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have invoices and receipts screenshots on my phone stating that I only paid with a service fee for a total cost of on 8/**/2015. And another for 0.47. For a total of 3.63. Therefore Mobile NOW still owes me 1.00, as they did not refund the entire amount. And per my receipt and invoice I was never notified of a charge, they stole from my account once they had my account number without notifying me prior to the transaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complainant was issued a refund check on September **, Complainant informed MobileNOW that she did not receive said check and MobileNOW issued a replacement check on October *, With this check Complainant will have received the entire refund requested
Revdex.com:At this time, my complaint, ID *** regarding MobileNOW!, LLC / Parknow has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Complainant was given proper notice of the charges and actively clicked through and confirmed the transactionAs an act of good faith we've issued a refund in line with our refund policy but we cannot issue any further refund without evidence of Complainant having experienced some sort of error in having completed the transaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not a full refund, which is what I requestedYour terms and conditions state only that a few may be charged not whenor whyWent am I being charged but the prior complaint on Revdex.com got a full refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a negative experience but contrary to her complaint, complainant was informed of the potential charges
prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces in Madison, WI are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW application are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins; allowing them to remotely increase the length of their parking session; and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking in Madison, WI is one such locationComplainant contacted MobileNOW as described in her complaint and each time was given an explanation of the company’s policies and the price and billing notifications that she clicked through and confirmed in order to effect the parking transactionDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsWe also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a seamless and positive experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have refunded all but $to my credit card, however unlike their response claims, I was never informed that my credit card was to be charged $or I would not have accepted the charges. When my confirmation request came across my mobile phone it provided a detailed statement that I would be charged the amount for the hours of parking and a $service fee. It was this that I accepted. I was not aware that they charged my card $until I reviewed my credit account online that evening. No where on the app did it state that Madison, WI was a prepaid wallet location or that they were going to charge me $for use of their service at that location. I should have only been charged $for parking and two service fees for a total of 3.63. They still owe me $because I still believe I should not have to pay them an extra $for them to refund the money they illegally took from me without my permission
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complainant was issued a refund check on September **, 2015. Complainant informed MobileNOW that she did not receive said check and MobileNOW issued a replacement check on October *, 2015. With this...
check Complainant will have received the entire refund requested.
I used this application to parking and with parking fee of $2.35, they charged my [redacted] account without my consent $30. According to Mobilenow, I had $.60 negative balance on my account. Anyway, I exchanged emails back and forth and it finally came to Mobilenow is not going to refund my money $27.50 because of $.60 negative balance which I didn't even know about. Even with a negative balance of menus 60 cents, what kind of thief are they to take balance of $27.50 after covering parking plus minus balance of .60 cents.
This is absolutely absurd business , almost taking people money without any reason.
MobileNOW provides pay-by-phone parking solutions in several cities, including Bethesda, Maryland. In Bethesda there is the option to pay for parking via the use of coins or via MobileNOW's cell phone application (the "MobileNOW app"). The parking spaces are controlled by the local municipality and...
users of the MobileNOW app are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipality. The MobileNOW app provides users with real value by freeing them from having to carry coins, allowing them to remotely increase the length of their parking session, and reminding them when their parking session is nearing its end. The Bethesda Maryland location is a prepay location, meaning that users of the MobileApp are required to prepay for parking sessions. Each customer maintains an account with MobileNOW and the account is drawn down in accordance with each parking session. Accordingly the complainant still has a balance with MobileNOW consisting of $20 less the MobileNOW convenience fee and the parking fee set by the municipality. The complainant can use his unused account balance at every location operated by MobileNOW or he may request a refund at any time. In complainant's complaint he has not stated that he has contacted MobileNOW to request a refund, nor does he claim that he was denied a refund, or that he tried to communicate with the Company in any manner. MobileNOW invests heavily in customer service and customers are encouraged to call the customer service hotline, which can easily be found on the MobileNOW website along with the MobileNOW app terms and conditions. Additionally, when users sign up for the MobileNOW service they are advised that certain locations require the establishment of a prepay account. MobileNOW understands complainant's concerns and is working to provide additional notifications so that there is absolutely no room for confusion going forward. Finally, as previously mentioned, Complainant may continue to drawn down the prepaid funds in his account with additional parking sessions, but, if he does not wish to do so, MobileNOW is happy to provide a full refund of unused funds.
MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a negative experience but contrary to her complaint, complainant was informed of the potential charges prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces in Madison, WI are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW application are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins; allowing them to remotely increase the length of their parking session; and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking in Madison, WI is one such locationComplainant contacted MobileNOW as described in her complaint and each time was given an explanation of the company’s policies and the price and billing notifications that she clicked through and confirmed in order to effect the parking transactionDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsWe also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a seamless and positive experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have refunded all but $to my credit card, however unlike their response claims, I was never informed that my credit card was to be charged $or I would not have accepted the charges When my confirmation request came across my mobile phone it provided a detailed statement that I would be charged the amount for the hours of parking and a $service fee It was this that I accepted I was not aware that they charged my card $until I reviewed my credit account online that evening No where on the app did it state that Madison, WI was a prepaid wallet location or that they were going to charge me $for use of their service at that location I should have only been charged $for parking and two service fees for a total of They still owe me $because I still believe I should not have to pay them an extra $for them to refund the money they illegally took from me without my permission In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a negative experience but contrary to her complaint, complainant was informed of the potential charges prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces at location [redacted] are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW app are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins, allowing them to remotely increase the length of their parking session, and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking location [redacted] is one such locationComplainant sent us her first email on August [redacted] and asked for a refund, stating that she was not informed of the $prepayment requirementWe replied on August [redacted] by explaining MobileNOW’s prepaid wallet and refund policiesWe also sent her a screenshot of the prepaid wallet notificationThe customer replied that the screenshot was not from her device and that she was not informed that this location in particular was using mobile walletWe explained that the screenshot was from an Android phone that had the same version of the MobileNOW app as the customer’s, and therefore the app and its notifications looked the sameWe also described our policies a bit further and informed the customer that the full list of our locations together with location types (prepaid, pay as you go) is available on our web pageDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsThe customer was informed of the refund and the $fee by email on August ***We also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a [redacted] experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive prior notification of the charges and policiesI was not issued a full refund despite their policy that started I could be issued a full refundI and not happy with the resolution of this case and the fact that now, months later, the business is trying to close the case says quite a bit about their businessIf they were concerned they should have responded more promptlyPlease see all of my previous information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I used this application to parking and with parking fee of $2.35, they charged my [redacted] account without my consent $According to Mobilenow, I had $negative balance on my accountAnyway, I exchanged emails back and forth and it finally came to Mobilenow is not going to refund my money $because of $negative balance which I didn't even know aboutEven with a negative balance of menus cents, what kind of thief are they to take balance of $after covering parking plus minus balance of cents This is absolutely absurd business , almost taking people money without any reason
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not a full refund, which is what I requestedYour terms and conditions state only that a few may be charged not whenor whyWent am I being charged but the prior complaint on Revdex.com got a full refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPer the offer of refund regarding the unused portion of the $20, I would like it to be applied in the form of a credit on the card used in the transaction
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive prior notification of the charges and policiesI was not issued a full refund despite their policy that started I could be issued a full refundI and not happy with the resolution of this case and the fact that now, months later, the business is trying to close the case says quite a bit about their businessIf they were concerned they should have responded more promptlyPlease see all of my previous information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have invoices and receipts screenshots on my phone stating that I only paid with a service fee for a total cost of on 8/**/2015. And another for 0.47. For a total of 3.63. Therefore Mobile NOW still owes me 1.00, as they did not refund the entire amount. And per my receipt and invoice I was never notified of a charge, they stole from my account once they had my account number without notifying me prior to the transaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a
negative experience but contrary to her complaint, complainant was informed of the potential charges prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces at location *** ** *** are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW app are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins, allowing them to remotely increase the length of their parking session, and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking location *** ** *** is one such locationComplainant sent us her first email on August *** and asked for a refund, stating that she was not informed of the $prepayment requirementWe replied on August *** by explaining MobileNOW’s prepaid wallet and refund policiesWe also sent her a screenshot of the prepaid wallet notificationThe customer replied that the screenshot was not from her device and that she was not informed that this location in particular was using mobile walletWe explained that the screenshot was from an Android phone that had the same version of the MobileNOW app as the customer’s, and therefore the app and its notifications looked the sameWe also described our policies a bit further and informed the customer that the full list of our locations together with location types (prepaid, pay as you go) is available on our web pageDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsThe customer was informed of the refund and the $fee by email on August ***We also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a *** experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have invoices and receipts screenshots on my phone stating that I only paid with a service fee for a total cost of on 8/**/2015. And another for 0.47. For a total of 3.63. Therefore Mobile NOW still owes me 1.00, as they did not refund the entire amount. And per my receipt and invoice I was never notified of a charge, they stole from my account once they had my account number without notifying me prior to the transaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complainant was issued a refund check on September **, Complainant informed MobileNOW that she did not receive said check and MobileNOW issued a replacement check on October *, With this check Complainant will have received the entire refund requested
Revdex.com:At this time, my complaint, ID *** regarding MobileNOW!, LLC / Parknow has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Complainant was given proper notice of the charges and actively clicked through and confirmed the transactionAs an act of good faith we've issued a refund in line with our refund policy but we cannot issue any further refund without evidence of Complainant having experienced some sort of error in having completed the transaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not a full refund, which is what I requestedYour terms and conditions state only that a few may be charged not whenor whyWent am I being charged but the prior complaint on Revdex.com got a full refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
MobileNOW provides pay-by-phone parking solutions in several citiesWe value our customers and strive to provide a valuable and comprehensive serviceWe are sorry to hear that complainant had a negative experience but contrary to her complaint, complainant was informed of the potential charges
prior to completing the transaction and was issued a refund regardless of this factPrior to consummating a transaction all users of the MobileNOW application are provided with a confirmation screen detailing the total amount to be chargedThe parking spaces in Madison, WI are controlled by the local municipalityParking customers have the option of paying with coins or via the MobileNOW applicationUsers of the MobileNOW application are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipalityThe MobileNOW app provides users with real value by freeing them from having to carry coins; allowing them to remotely increase the length of their parking session; and reminding them when their parking session is nearing its endCertain of MobileNOW’s parking locations require that customers establish a prepay wallet accountAll such locations are listed on the MobileNOW WebsiteParking in Madison, WI is one such locationComplainant contacted MobileNOW as described in her complaint and each time was given an explanation of the company’s policies and the price and billing notifications that she clicked through and confirmed in order to effect the parking transactionDespite having received a notification reminder about the prepaid nature of the parking location and clicking through the confirmation screen, prior to purchase, that clearly identifies the total amount to be charged, the customer claimed that the $prepayment was an error, and was taken from her account without her permissionNevertheless, as an active and valuable customer of the company, MobileNOW issued a refund in the amount of $to the customer’s original payment sourceA refund fee of $1, in accordance with our current terms and conditions, was retained to handle processing fees and other associated costsWe also explained that we do not issue full refunds under the circumstancesOur refund policy is clearly stated in our terms and conditions, with a notification included in the MobileNOW app and on our websiteNevertheless, we continually monitor the MobileNOW application, practices, and customer service to ensure that all customers have a seamless and positive experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have refunded all but $to my credit card, however unlike their response claims, I was never informed that my credit card was to be charged $or I would not have accepted the charges. When my confirmation request came across my mobile phone it provided a detailed statement that I would be charged the amount for the hours of parking and a $service fee. It was this that I accepted. I was not aware that they charged my card $until I reviewed my credit account online that evening. No where on the app did it state that Madison, WI was a prepaid wallet location or that they were going to charge me $for use of their service at that location. I should have only been charged $for parking and two service fees for a total of 3.63. They still owe me $because I still believe I should not have to pay them an extra $for them to refund the money they illegally took from me without my permission
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Complainant was issued a refund check on September **, 2015. Complainant informed MobileNOW that she did not receive said check and MobileNOW issued a replacement check on October *, 2015. With this...
check Complainant will have received the entire refund requested.
I used this application to parking and with parking fee of $2.35, they charged my [redacted] account without my consent $30. According to Mobilenow, I had $.60 negative balance on my account. Anyway, I exchanged emails back and forth and it finally came to Mobilenow is not going to refund my money $27.50 because of $.60 negative balance which I didn't even know about. Even with a negative balance of menus 60 cents, what kind of thief are they to take balance of $27.50 after covering parking plus minus balance of .60 cents.
This is absolutely absurd business , almost taking people money without any reason.
MobileNOW provides pay-by-phone parking solutions in several cities, including Bethesda, Maryland. In Bethesda there is the option to pay for parking via the use of coins or via MobileNOW's cell phone application (the "MobileNOW app"). The parking spaces are controlled by the local municipality and...
users of the MobileNOW app are charged the parking rate determined by the municipality (the same one charged to traditional coin payers) plus a convenience fee, which is meant to cover the costs associated with maintenance of the MobileNOW app, customer service, and reporting to the municipality. The MobileNOW app provides users with real value by freeing them from having to carry coins, allowing them to remotely increase the length of their parking session, and reminding them when their parking session is nearing its end. The Bethesda Maryland location is a prepay location, meaning that users of the MobileApp are required to prepay for parking sessions. Each customer maintains an account with MobileNOW and the account is drawn down in accordance with each parking session. Accordingly the complainant still has a balance with MobileNOW consisting of $20 less the MobileNOW convenience fee and the parking fee set by the municipality. The complainant can use his unused account balance at every location operated by MobileNOW or he may request a refund at any time. In complainant's complaint he has not stated that he has contacted MobileNOW to request a refund, nor does he claim that he was denied a refund, or that he tried to communicate with the Company in any manner. MobileNOW invests heavily in customer service and customers are encouraged to call the customer service hotline, which can easily be found on the MobileNOW website along with the MobileNOW app terms and conditions. Additionally, when users sign up for the MobileNOW service they are advised that certain locations require the establishment of a prepay account. MobileNOW understands complainant's concerns and is working to provide additional notifications so that there is absolutely no room for confusion going forward. Finally, as previously mentioned, Complainant may continue to drawn down the prepaid funds in his account with additional parking sessions, but, if he does not wish to do so, MobileNOW is happy to provide a full refund of unused funds.