MobilePC.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I have received multiple emails from this entity reporting that a refund has been issued I have not received a refund I do have copious emails avoiding the issue and several UNANSWERED emails where they ignored me The last email referenced what they called proof of a refund but it had the name of another customer and they confirmed it was not my receipt for refund but still haven't issued me a refund They also said there was nothing else they could do I have emails confirming receipt of the returned item, but still no refund

Hi,I researched your order and it looks like it did not ship out in time Your order was delayed by a couple days so I apologize for this inconvenience since I understand that you wanted to upgrade the shipping with UPS.Here is the tracking number [redacted] Your order is in transit and should arrive on schedule based on the delivery date provided by ***.Thanks for your patience and please let us know if you require any additional info.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hi,I checked the Return Authorization for your return and it does not show that we received your item.Can you provide us with a tracking number so we can check on the status and get you the refund.Thanks***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below MobilePC sold me a lock on ***, advertised as in excellent condition, tested and fully operational (A copy of the [redacted] advertisement is available upon request) When the lock stopped working months after the sale, I contact the manufacturer per MobilePC's direction The Manufacturer informed me the lock had already been submitted for warranty after previously failing and being deemed defective The previous owner of the lock was directed to disposed of that lock The lock advertisement for sale on [redacted] did not meet any of the conditions which were advertised at the time of the sale The fraudulent sale was refunded after I filed a complaint with PayPal and PayPal required MobilePC to reverse the sale due to the misrepresentation of the original advertisement of their product MobilePC required me to return the lock after acknowledging their mistake I returned the lock with the understanding I would be reimbursed for the expense of the return shipping costs I have been deceived multiple times by MobilePC, now with the lack of reimbursement for the cost of return billing for the deceptive sale originated by MobilePC I am only seeking the cost of return shipping - who directed me to return to them via UPS - providing an RMA number Regards, [redacted] ***

Hi,
According to our records, the customer started a return through the ebay return center
We provided RMA*** for the customer did return the product
According to the Ebay return center, the customer never return the item and the case was closed with no refund issued by
ebay
Here is a copy of the email that Ebay sent the customer and our company:
Hi ***
The return for TP-LINK TL-WPA4220KIT ADVANCED 300Mbps Universal Range Extender, #*** has been closed
You can always view the return details for more information
View return status
Item Information
TP-LINK TL-WPA4220KIT ADVANCED 300Mbps Universal Range Extender,
Return ID:
***
*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have multiple emails stating it was received. I do not have the tracking number and have told you that on several occasions ALL I get is excuses , I know you will never give me my money back. That is the ONLY solution I will accept.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
MobilePC sold me a lock on [redacted], advertised as in excellent condition, tested and fully operational (A copy of the [redacted] advertisement is available upon request).  When the lock stopped working 3 months after the sale, I contact the manufacturer per MobilePC's direction.  The Manufacturer informed me the lock had already been submitted for warranty after previously failing and being deemed defective.  The previous owner of the lock was directed to disposed of that lock.  The lock advertisement for sale on [redacted] did not meet any of the conditions which were advertised at the time of the sale.  The fraudulent sale was refunded after I filed a complaint with PayPal and PayPal required MobilePC to reverse the sale due to the misrepresentation of the original advertisement of their product.  MobilePC required me to return the lock after acknowledging their mistake.  I returned the lock with the understanding I would be reimbursed for the expense of the return shipping costs.  I have been deceived multiple times by MobilePC, now with the lack of reimbursement for the cost of return billing for the deceptive sale originated by MobilePC.  I am only seeking the cost of return shipping - who directed me to return to them via UPS - providing an RMA number.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have received multiple emails from this entity reporting that a refund has been issued.  I have not received a refund.  I do have copious emails avoiding the issue and several UNANSWERED emails where they ignored me.  The last email referenced what they called proof of a refund but it had the name of another customer and they confirmed it was not my receipt for refund but still haven't issued me a refund.  They also said there was nothing else they could do.  I have emails confirming receipt of the returned item, but still no refund.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, The customer stated that their item stopped functioning 4 months after receiving it. We have a 30 day warranty on our items, and the customer was allowed to return the item on 2/10 for a full refund anyway, and received a full refund for their order on 2/19. This situation has been resolved...

with the customer.

Hi,I checked the Return Authorization for your return and it does not show that we received your item.Can you provide us with a tracking number so we can check on the status and get you the refund.Thanks[redacted]

Hi,I researched your order and it looks like it did not ship out in time.  Your order was delayed by a couple days so I apologize for this inconvenience since I understand that you wanted to upgrade the shipping with UPS.Here is the tracking number [redacted]Your order is in transit and...

should arrive on schedule based on the delivery date provided by [redacted].Thanks for your patience and please let us know if you require any additional info.[redacted]

Hello,We actually responded to this customer yesterday indicating we would process a full refund for their order within 1-2 business days due to the item being lost in transit.Best Regards,[redacted]MobilePC