MobilePRO Cleaners

Dear Sir or Madam, [redacted] gave MobilePro Cleaners his clothing around April 1"Included in this order was a tallis along with roughly other pieces of dry cleaningOur procedure for picking up items at a customer's residence does not include the process of inspecting each garment, as [redacted] statesDuring the Passover season, [redacted] 's order resembles additional orders being picked up throughout each business day at higher than volumesAs you can imagine, it would be impossible for the driver to finish his day if he were to inspect every itemAbout two weeks after delivery, [redacted] 's complaint was received and we researched the complaintEvery day since the initial complaint, [redacted] called between 6–times, therefore, it became harassmentSince we found no fault in the cleaning process, we could not honor [redacted] 's his request of $Our ethical business decision was to offer him a $credit toward future servicesWe returned his garment to him, along with the credit as a result of this ethical decision; not from fault, as [redacted] statedWe are, in fact, fully bonded and insured, as [redacted] stated, however, this is only held true when MobilePro Cleaners is at fault [redacted] admitted that his tallis was worn times, therefore, MobilePro Cleaners feels that a $credit to console an unhappy customer was a very kind and generous remedy for a very worn piece of clothingOur cleaning procedures are the same for every piece of clothing processed and we pride ourselves in paying attention to detailEvery customer is different; we receive items of high value as well as items of sesser valueBeing bonded and insured does not justify [redacted] 's accusation that we should automatically reimburse him for the total amount of the garment that he claimed to be new but was worn times

Dear Sir or Madam, [redacted] gave MobilePro Cleaners his clothing around April 1"Included in this order was a tallis along with roughly other pieces of dry cleaningOur procedure for picking up items at a customer's residence does not include the process of inspecting each garment, as *** [redacted] statesDuring the Passover season, [redacted] 's order resembles additional orders being picked up throughout each business day at higher than volumesAs you can imagine, it would be impossible for the driver to finish his day if he were to inspect every itemAbout two weeks after delivery, [redacted] 's complaint was received and we researched the complaintEvery day since the initial complaint, [redacted] called between 6–times, therefore, it became harassmentSince we found no fault in the cleaning process, we could not honor [redacted] 's his request of $Our ethical business decision was to offer him a $credit toward future servicesWe returned his garment to him, along with the credit as a result of this ethical decision; not from fault, as [redacted] statedWe are, in fact, fully bonded and insured, as [redacted] stated, however, this is only held true when MobilePro Cleaners is at fault [redacted] admitted that his tallis was worn times, therefore, MobilePro Cleaners feels that a $credit to console an unhappy customer was a very kind and generous remedy for a very worn piece of clothingOur cleaning procedures are the same for every piece of clothing processed and we pride ourselves in paying attention to detailEvery customer is different; we receive items of high value as well as items of sesser valueBeing bonded and insured does not justify [redacted] 's accusation that we should automatically reimburse him for the total amount of the garment that he claimed to be new but was worn times

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The exact day the driver picked up the talis was Sunday Mar2015, we have it back Wedor ThuFriday night was PassoverFriday afternoon I want to took the plastic from the cleaners down then I have noticed that the Mobile Pro have ruined and damaged the Talis, right than my wife have called up Mobile Pro from my home phone and they told me now they not can do nothing they will see after PassoverTHIS IS A LIE WHAT HE WROTE I HAVE NOTICED THEM WEEKS AFTER DELIVERY ..After Passover my wife tried to call them again from my home phone and they have playing around with picked up the phone,, and then I begin to call from my cell phone, the 1st time they picked up they did not recognized my cell phone # and they have they will take care and call me back, after I sew few days I called again and they not picked up on me, so I have tried several times and they not picking up I call them private (*67) then they picked up, and the worker told me, the boss will call me back, so I have waited few days I called again from my cell phone and the same story not picking up the phone and again I called them by making private then they have picked up again the worker picked up, she said the Boss will call me I have waited again and the same story again and again,I never ever sew such a business playing around with a customer like this.About the insurance what Mobile pro advertising is a misleading, because always they will say the driver is not an inspector, that means "being fully bonded and insured" is not for the pick up service he wrote in his letter "our procedure for picking up items at a customer's residence does not include the process of inspecting each garment" Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
He wrote now that everything being inspected once received and itemized, did you inspected my talis once received and itemized?
Regards,
*** ***

Dear Sir or Madam,[redacted] gave MobilePro Cleaners his clothing around April 1". Included in this order was a tallis along with roughly 16 other pieces of dry cleaning. Our procedure for picking up items at a customer's residence does not include the process of inspecting each garment, as...

[redacted] states. During the Passover season, [redacted]'s order resembles additional orders being picked up throughout each business day at higher than normal volumes. As you can imagine, it would be impossible for the driver to finish his day if he were to inspect every item. About two weeks after delivery, [redacted]'s complaint was received and we researched the complaint. Every day since the initial complaint, [redacted] called between 6–10 times, therefore, it became harassment. Since we found no fault in the cleaning process, we could not honor [redacted]'s his request of $350. Our ethical business decision was to offer him a $60 credit toward future services. We returned his garment to him, along with the credit as a result of this ethical decision; not from fault, as [redacted] stated. We are, in fact, fully bonded and insured, as [redacted] stated, however, this is only held true when MobilePro Cleaners is at fault. [redacted] admitted that his tallis was worn 60 times, therefore, MobilePro Cleaners feels that a $60 credit to console an unhappy customer was a very kind and generous remedy for a very worn piece of clothing. Our cleaning procedures are the same for every piece of clothing processed and we pride ourselves in paying attention to detail. Every customer is different; we receive items of high value as well as items of sesser value. Being bonded and insured does not justify [redacted]'s accusation that we should automatically reimburse him for the total amount of the garment that he claimed to be new but was worn 60 times.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The exact day the driver picked up the talis  was Sunday Mar. 29 2015, we have it back Wed. or Thu. . Friday night was Passover. Friday afternoon I want to took the plastic from the cleaners down then I have noticed that the Mobile Pro have ruined and damaged the Talis, right than my wife have called up Mobile Pro from my home phone and they told me now they not can do nothing they will see after Passover. THIS IS A LIE WHAT HE WROTE I HAVE NOTICED THEM 2 WEEKS AFTER DELIVERY ..After Passover my wife tried to call them again from my home phone and they have playing around with  picked up the phone,, and then I begin to call from my cell phone, the 1st time they picked up they did not recognized my cell phone # and they have they will take care and call me back, after I sew few days I called again and they not picked up on me, so I have tried several times and they not picking up I  call them private (*67) then they picked up, and the worker told me, the boss will call me back, so I have waited few days I called again from my cell phone and the same story not picking up the phone and again I called them by making private then they have picked up again the worker picked up, she said the Boss will call me I have waited again and the same story again and again,. I never ever sew such a business playing around with a customer like this.About the insurance what Mobile pro advertising is a misleading, because always they will say the driver is not an inspector, that means "being fully bonded and insured" is not for the pick up service.  he wrote in his letter "our procedure for picking up items at a customer's residence does not include the process of inspecting each garment" .
Regards,
[redacted]

Dear Sir or Madam,[redacted] gave MobilePro Cleaners his clothing around April 1". Included in this order was a tallis along with roughly 16 other pieces of dry cleaning. Our procedure for picking up items at a customer's residence does not include the process of inspecting each garment, as [redacted]...

[redacted] states. During the Passover season, [redacted]'s order resembles additional orders being picked up throughout each business day at higher than normal volumes. As you can imagine, it would be impossible for the driver to finish his day if he were to inspect every item. About two weeks after delivery, [redacted]'s complaint was received and we researched the complaint. Every day since the initial complaint, [redacted] called between 6–10 times, therefore, it became harassment. Since we found no fault in the cleaning process, we could not honor [redacted]'s his request of $350. Our ethical business decision was to offer him a $60 credit toward future services. We returned his garment to him, along with the credit as a result of this ethical decision; not from fault, as [redacted] stated. We are, in fact, fully bonded and insured, as [redacted] stated, however, this is only held true when MobilePro Cleaners is at fault. [redacted] admitted that his tallis was worn 60 times, therefore, MobilePro Cleaners feels that a $60 credit to console an unhappy customer was a very kind and generous remedy for a very worn piece of clothing. Our cleaning procedures are the same for every piece of clothing processed and we pride ourselves in paying attention to detail. Every customer is different; we receive items of high value as well as items of sesser value. Being bonded and insured does not justify [redacted]'s accusation that we should automatically reimburse him for the total amount of the garment that he claimed to be new but was worn 60 times.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The exact day the driver picked up the talis  was Sunday Mar. 29 2015, we have it back Wed. or Thu. . Friday night was Passover. Friday afternoon I want to took the plastic from the cleaners down then I have noticed that the Mobile Pro have ruined and damaged the Talis, right than my wife have called up Mobile Pro from my home phone and they told me now they not can do nothing they will see after Passover. THIS IS A LIE WHAT HE WROTE I HAVE NOTICED THEM 2 WEEKS AFTER DELIVERY ..
After Passover my wife tried to call them again from my home phone and they have playing around with  picked up the phone,, and then I begin to call from my cell phone, the 1st time they picked up they did not recognized my cell phone # and they have they will take care and call me back, after I sew few days I called again and they not picked up on me, so I have tried several times and they not picking up I  call them private (*67) then they picked up, and the worker told me, the boss will call me back, so I have waited few days I called again from my cell phone and the same story not picking up the phone and again I called them by making private then they have picked up again the worker picked up, she said the Boss will call me I have waited again and the same story again and again,. I never ever sew such a business playing around with a customer like this.
About the insurance what Mobile pro advertising is a misleading, because always they will say the driver is not an inspector, that means "being fully bonded and insured" is not for the pick up service.  he wrote in his letter "our procedure for picking up items at a customer's residence does not include the process of inspecting each garment" .
Regards,
[redacted]

As stated in the previous response: “Although garments are not inspected at the time of pick up, they are inspected once received and itemized”. Therefore, there is no misleading advertisement. We do inspect our items and we are fully bonded and insured.