Mobility and Beyond Corp

I apologize for all the delays, your tablet is ready for pick-upWe will also take off 50% off the bill for all the delays and inconveniencesIt has been ready for quite some time, we had some staff changes at the front desk so it must have been overlooked somehowOnce again I apologize for the delays, one of our representatives will also contact you today to let you know its ready

We have worked closely with our customer to make sure they were satisfied with our service, and pledged to continue to offer only the highest standards of quality in parts and serviceAs it stands now, Ms [redacted] is completely satisfied with the resolution to this issue and our commitment to continued supportThank you for all your helpPlease feel free to let us know if there is any additional action, or information needed on our part Thank you again: [redacted] CEO

The replacement screen does not come with a window for that light, its manufactured that way, that is why I cannot guarantee that a new screen will not have this same design until I actually get the partBecause the customer proceeded to yell and curse at me for not being able to guarantee
something I have no control over, I also offered the customer a refund, since the screen she had originally was not working, I offered to remove the screen we installed so that she can get the repair done somewhere else, however she declinedShe also declined ordering a new screen saying she did not trust me to touch the phone again

Complaint:
I am rejecting this response because: This completely ignores the fact that they knew this would happen and did not tell meIf you are going to replace something and it won't function the same, especially a function that was working properly before you had it, you should have told your customer ahead of timeI also called the establishment to explain what stopped working and was told they could replace itThey acted as if this would be no problem but when I got there they told me it was impossibleThere are multiple failures on behalf of this establishmentNot just the fact that they now tell me it may not be able to be fixed.I do not understand why they can't just call and speak to their vendorAt the very least, you can try to find out if the part even existsThey can only blindly order pieces without knowing what they look like? That doesn't make any sense
Regards,
*** ***

Once again I apologize for the delay, I hope that we have resolved all the issues todayThank you for your understanding and patience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have contacted Mrs.[redacted] and agreed to replace the device for her with a working unit that is under warranty. Mrs. [redacted] has agreed that this is a acceptable resolution. We have contacted Mrs.[redacted] to let her know that a replacement device had been ordered. I (Stan [redacted]) have personally...

contacted Mrs. [redacted] to let her know that she will receive the device as soon as it arrives (in the next day or so). We strive to deliver great customer service and make sure that any issues are always resolved to both our and the customers satisfaction.

The iPad had multiple issues that we had to send it out to get repaired. I'm waiting for one final part to arrive (the volume buttons as one of them was not working) We will definitely honor the $60 credit and give you an additional $40 on top of that for the inconvenience.

We have worked closely with our customer to make sure they were satisfied with our service, and pledged to continue to offer only the highest standards of quality in parts and service. As it stands now, Ms[redacted] is completely satisfied with the resolution to this issue and our commitment to continued...

support. Thank you for all your help. Please feel free to let us know if there is any additional action, or information needed on our part.    Thank you again: [redacted] CEO

I apologize for all the delays, your tablet is ready for pick-up. We will also take off 50% off the bill for all the delays and inconveniences. It has been ready for quite some time, we had some staff changes at the front desk so it must have been overlooked somehow. Once again I apologize for the...

delays, one of our representatives will also contact you today to let you know its ready.

Review: I dropped off my [redacted] (2nd Gen) tablet to have the screen and digitizer repaired on June 19, 2015. I was told that it would take a few days because the part needed to be ordered. I called on June 27 and spoke to [redacted] (the owner) who told me that the were delays with the parts but that my tablet would be ready by July 2. I called again on July 15 to inquire about the tablet. This time I spoke to [redacted] who told me that there was a mix-up and my part would be ordered and ready by the end of the week. I called again on July 30 and spoke to [redacted] again, who tracked the part and promised that my tablet would be ready the next day. I called again on Aug 6 and Aug 8 requesting that either [redacted] or someone call me back with the status of my tablet. No one has yet to return my message as of Aug 19, 2015. I sent an email to the address on my receipt that also went unanswered. This company has had possession of my tablet for exactly two (2) months and have made no attempt to fix it or communicate with me regarding its status. They have also failed repeatedly to deliver on their promise to fix it and have it ready when I call. Now they are refusing to even speak to me.Desired Settlement: I want my tablet repaired and returned to me in working order within two (2) weeks from today, plus reimbursement of wireless carrier fees ($10.00 plus taxes) for each month that they had my tablet in their possession.

Business

Response:

I apologize for all the delays, your tablet is ready for pick-up. We will also take off 50% off the bill for all the delays and inconveniences. It has been ready for quite some time, we had some staff changes at the front desk so it must have been overlooked somehow. Once again I apologize for the delays, one of our representatives will also contact you today to let you know its ready.

Review: I had a cracked screen and in the past I've always used this location and never had an issue. But just about 2 months ago I came in with a cracked screen on my NEW iPhone 6. I figured I would go through them to get a new screen rather then go through sprint and have to get a refurbished phone since my phone was brand new. Well , a few days after I got my screen fixed, my screen popped out and started spazzing out. I took it back to this place and they said they would fix the screen at no cost. So I thought oh perfect! Another few days later, it happens again. Brought it back, and they fixed my screen for free AGAIN. Now, it's been about a month later and it's been happening again and I called and spoke to a woman and she told me that they couldn't do anything because it's passed 30 days. So NOW I have to pay $200 dollars to get a REFURBISHED phone because of a mess they couldn't fix the first time. My screen is currently partially popped out on the top, and if you look under my screen you see white glue. And the screen doesn't even fit properly so I can't even push it back in. I am MAD because I just paid this location like $150 or so to replace my screen and now since they don't know how to do their job correctly I now have to pay for a new phone. And they don't even care that this is their fault.Desired Settlement: I would like a FULL refund of what I paid for the new iPhone 6 screen INCLUDING taxes. So I can use this money toward the new phone that I now have to get.

Business

Response:

We have worked closely with our customer to make sure they were satisfied with our service, and pledged to continue to offer only the highest standards of quality in parts and service. As it stands now, Ms[redacted] is completely satisfied with the resolution to this issue and our commitment to continued support. Thank you for all your help. Please feel free to let us know if there is any additional action, or information needed on our part. Thank you again: [redacted] CEO