I am rejecting this response because:
Yes, we were initially told 2-weeks, which about weeks later turned into an estimate of weeks. At that time we requested a refund and bought new furniture at another location. Since the order was never even shipped at this point, it should have ended there and a refund should have been issued. However, there was no attempt made to stop the order from their end. I also did not sign the document that stated the 'no refund' policy at the time I placed the order, so I cannot be held accountable for this I have also submitted a payent dispute through my bank. We have no use for the furniture and are insisting for our full payment to be refunded to us. There is no reason that the furniture cannot be sold to another customer since they now have it in their inventory
Regards,
*** ***
Regarding the complaint, the customer(s) were at our store
#222222;">on 02/07/The complainant(s) had special ordered a sofa and loveseat from us, in which they were informed that it would takeapproximately 2-weeks for their furniture to arrivePrior to theirpurchase we had also informed them that *** Furniture will be outof stock on their items (for only a short time)The customer(s)replied that it was ok because they still had to sell their currentfurnitureUnfortunately *** Furniture did not receive their pieceswithin the timeframe they were quoted, which means we did not receivetheir pieces eitherWe have now had their furniture for a week - withno response to our attempts at contacting themThe furniture is hereand ready to be picked upThe customer(s) have requested a refundeven though their sales receipt states "Ashley manufacturing does notgive refundsNo refunds on *** orders - No Exceptions."If youwould like we can fax a copy a blank sales order that states theaboveOur intentions were not malicious or money driven in any way.This is clearly stated in our documents.Sincerely,*** *** (Store Manager)
I wish to inform you that Mr Albert M[redacted] has rented me(R[redacted] M G[redacted] an apartment, He is overcharging me. I am disabled ,he now is trying to evict me. He has me in this 90 degree heat, and will not fix the problems with the air conditioning unit. There is no fire escape, if there was a fire myself, and the young girl who lives next to me, will never be able to get out, because we are on the second floor, with only the stairwell. which also makes this a fire hazard. My crisis worker from Pottsville, said I should report him, and try to get out asap. Please help me so now one gets hurt or has to suffer, like I did.
I am rejecting this response because:
Yes, we were initially told 2-weeks, which about weeks later turned into an estimate of weeks. At that time we requested a refund and bought new furniture at another location. Since the order was never even shipped at this point, it should have ended there and a refund should have been issued. However, there was no attempt made to stop the order from their end. I also did not sign the document that stated the 'no refund' policy at the time I placed the order, so I cannot be held accountable for this I have also submitted a payent dispute through my bank. We have no use for the furniture and are insisting for our full payment to be refunded to us. There is no reason that the furniture cannot be sold to another customer since they now have it in their inventory
Regards,
*** ***
Regarding the complaint, the customer(s) were at our store
#222222;">on 02/07/The complainant(s) had special ordered a sofa and loveseat from us, in which they were informed that it would takeapproximately 2-weeks for their furniture to arrivePrior to theirpurchase we had also informed them that *** Furniture will be outof stock on their items (for only a short time)The customer(s)replied that it was ok because they still had to sell their currentfurnitureUnfortunately *** Furniture did not receive their pieceswithin the timeframe they were quoted, which means we did not receivetheir pieces eitherWe have now had their furniture for a week - withno response to our attempts at contacting themThe furniture is hereand ready to be picked upThe customer(s) have requested a refundeven though their sales receipt states "Ashley manufacturing does notgive refundsNo refunds on *** orders - No Exceptions."If youwould like we can fax a copy a blank sales order that states theaboveOur intentions were not malicious or money driven in any way.This is clearly stated in our documents.Sincerely,*** *** (Store Manager)
I wish to inform you that Mr Albert M[redacted] has rented me(R[redacted] M G[redacted] an apartment, He is overcharging me. I am disabled ,he now is trying to evict me. He has me in this 90 degree heat, and will not fix the problems with the air conditioning unit. There is no fire escape, if there was a fire myself, and the young girl who lives next to me, will never be able to get out, because we are on the second floor, with only the stairwell. which also makes this a fire hazard. My crisis worker from Pottsville, said I should report him, and try to get out asap. Please help me so now one gets hurt or has to suffer, like I did.