Mobility Plus Homecare

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone and e-mail and was unable to get in contact with Ms. [redacted].  If she would call us...

at her convenience, we would be happy to discuss the matter, including her question about the effect of paying every two weeks. ACA is unable to change the contracted interest rate and are unable to refinance our loans.  We apply payments in the following order, without exception:  repossession fees, if any; interest; principal; all other fees (such as late fees and NSF fees); remaining principal. We look forward to Ms. [redacted]’s call and can be reached at 864[redacted] or [redacted].com.             Keith K[redacted] Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The matter is not resolved and I plan on suing American Credit Acceptance for 5Million Dollars.I have retained an attorney to file the law suit. You can inform American Credit Acceptance they canresolve this matter by taking their name off all three Credit Bureaus otherwise suit will be filed.Mr. [redacted]

I am sorry you have had a difficult time getting in touch
with us.  You can call me at [redacted]
or [redacted] at [redacted].  Our
direct email addresses are [redacted]
and [redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reviewed the complaint submitted by Ms. [redacted]. We apologize if there was any confusion surrounding the...

payoff.  ACA applied the check when received from the dealer and has waived the small balance as a courtesy.  ACA does appreciate the customer’s business and will be available if she has any questions, we can be reached at 864-[redacted] or [redacted].com.   Keith K[redacted] Customer Experience Manager

Revdex.com:
 This company did not reach back out to me in reference to resolving the matter. I've already provided documentation to this scam company. I have contacted the FBI in reference to this company reposing my vehicle after they charged off my account in 2014 by to separate business entities that they are affiliated. They are breaking the law!!! If my vehicle is not returned my the end of business today I will be at there business located in Spartanburg, South Carolina. I am also in the process of filing a class action lawsuit against this fraudulent scam company  along with 10 other former customers that they ripped off.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone to Mr. [redacted]. We have been able to reach him but have not had a chance to discuss the...

situation.  We have sent him the requested information to the address listed on the Revdex.com complaint and have taken the steps necessary to make sure he receives monthly account statements in the future.  We do appreciate his business and will be available to discuss the matter at his convenience. We can be reached at 864-[redacted] or [redacted].com.       Keith K[redacted] Customer Relations Manager   American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted]  
ACA has reached out by phone to
[redacted], and are working to resolve the issue.  We have made contact with
the...

customer and arrangements have been established.  We are hoping to
complete the redemption process by Friday of this week.  We have provided
[redacted] with the information he has requested along with our contact
information. 
[redacted]
Customer Relations
Manager  
American Credit Acceptance

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted]  
 
ACA has reached out by phone and
email to [redacted], and have been unable to reach her.  If she would...

call
us at her convenience, we would be happy to discuss the matter.  The
requested accommodation has been made and we do appreciate her business.  If
she would like, we can be reached at [redacted] o[redacted] 
 
[redacted]
Customer Relations
Manager  
American Credit Acceptance

We apologize that Mr. [redacted] continues to have an issue with his credit reporting.  A credit update was requested on 10/19/2016 and apparently Transunion did not make the requested changes.  There were no issues with Equifax and Experian.   ACA has sent in a second requests which should be completed in 24-72 hours.  If Mr. [redacted] continues to have issues, he can reach me at 864-[redacted] or [redacted].com.

This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].  
 
ACA has reached out by phone to
[redacted], and have been able to discuss the...

issue.   We are sorry
to hear that her vehicle had been involved in an accident and will work with
her and her insurance carrier to complete the total loss claim.   The
account in these situations remains open until the primary and GAP insurance
process is completed.  We do not have control over how quickly insurance
companies pay their claims and in the interim, have provided an accommodation
which will assist the customer with the payments.  If she has any
additional questions, we can be reached us at [redacted] or [redacted].
    
 
 
[redacted]
Customer Relations
Manager  
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone, and have been able to discuss the issue with Ms. [redacted].  ACA apologized for the...

confusion and has been able to work out a resolution that was satisfactory to her.  If she has any further questions, she can contact me directly at 864-[redacted]-[redacted] or [redacted].com.             Keith K[redacted] Customer Experience Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The last letter/correspondence that I sent to ACA about the interest reduction that I never received was in July 2015.  When I called about why the interest rate reduction was never applied to my account, according to my car payment statements, the interest was never reduced from August 2012-January 2013. The customer service representative told me that they could not go back that far and make the adjustments to my account due to end-of-year accounting and IRS reporting purposes. I never received the interest rate reduction, so why didn't anyone reduce it when the notice was initially given to them?  My car payment statements always reflected the same amounts.
Regards,
[redacted]

ACA makes courtesy collection calls and will not leave a message when we feel it is inappropriate to do so. Please find attached copies of the Notices of Right to Cure which were mailed to Ms. [redacted] and the co-buyer via certified mail on May 10, 2017.  We are available by phone or email if Ms. [redacted] has any questions or would like to check the status of her account.  Our phone number is 866-[redacted] and our email address is [redacted].com.   ACA follows the terms of the contract signed by the customer and will be happy to provide a copy if needed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case
number [redacted].  
ACA has reached out by phone to Mr. [redacted], and have been
able to resolve the issue.  Mr. [redacted] spoke with our...

representative [redacted], and we were  able to close out the account as requested.  We
apologize for the confusion the situation has caused and appreciate the
customer working with us to resolve the issue.  If he has any further
questions, [redacted] can be reached at 864-[redacted], or he can call us at
864-[redacted] or [redacted].com.
              
[redacted]
Customer Relations Manager  
American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]     ACA has reached out by phone to [redacted] and we have been able to discuss the issue.  We apologize for the...

confusion this situation has caused and we were able to make an accommodation that satisfied the customer.  We do appreciate his business and look forward to working with him in the future.  Should he have any additional questions or concerns, we can be reached at [redacted] or [redacted]      [redacted] Customer Relations Manager   American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone, and have been able to speak to Mr. [redacted].  We have reviewed the credit...

history on the account and have determined that it is reporting accurately.  The account does have a zero balance and we do appreciate his business.  If we could be of further assistance to Mr. [redacted], he can call me directly at 864-[redacted] or [redacted].com.             Keith K[redacted] Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].     ACA has reached out by phone, and have been able to reach Ms. [redacted].  We have determined that it was...

someone other than Ms. [redacted] that applied for credit over the internet using her information. We have requested deletion of the inquiry, and we expect the correction to be reporting in the next 24-48 hours on her official credit reports.  If she has any additional questions, she can call us at 864-[redacted] or [redacted]@acacceptance.com.