Mobility Source

We’ve been renting ECV scooters at San Diego Comic Con from Gino at MobilitySource for over 15 years. He and his staff are extremely reliable and provide an excellent service at an unbeatable price! His scooters never breakdown and his batteries last all day long, which is a lifesaver on a hot day at a large convention like SDCC. We‘ve tried other vendors, and no one provides better scooters or better service than Gino—and he’s a genuinely nice person who truly cares about people! Highly recommended!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The above-referenced matter has not yet been resolved On March 14th I received the email below from the business However, we have yet to receive the check from them, even though on March 14th I provided them with who the check is to be made payable to and where to send it as you will note belowPlease tell me what my next steps are [redacted] ** [redacted] [redacted] [redacted] [redacted]

Thank you for alerting us to this. She is correct and the the file just fell through the cracks. It was sent to accounting but you only have a certain amount of time to refund a card, time passed we emailed the client, no response, re mailed the client and received a response and I'm
taking care of it personally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The above-referenced matter has not yet been resolved.  On March 14th I received the email below from the business.  However, we have yet to receive the check from them, even though on March 14th I provided them with who the check is to be made payable to and where to send it as you will note below. Please tell me what my next steps are. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The above-referenced matter has not yet been resolved.  On March 14th I received the email below from the business.  However, we have yet to receive the check from them, even though on March 14th I provided them with who the check is to be made payable to and where to send it as you will note below. Please tell me what my next steps are. [redacted]
   
[redacted]

Hi [redacted],  I wanted to let you know that I contacted [redacted], Chief Concierge for Westgate Hotel in San Diego and asked her to intervene with Mobility Source for me.  [redacted] is the hotel representative that recommended Mobility Source to me.  [redacted] did contact Mobility...

Source and told him that they would no longer recommend his company to their hotel guests.  I received my $97 refund yesterday.  Thank you for your help.[redacted]

Review: On 12/30 I contracted by phone to rent a mobility scooter for my San Diego visit. The scooter was to be delivered to the Westgate Hotel at 1055 2nd Ave, San Diego, CA 92101 (phone [redacted]). This company (Mobility Source) had been initially contacted by [redacted], the concierge at the West Gate Hotel. [redacted], after contacting Mobility Source, contacted me with the name and phone number of this business so that I could furnish my credit card information to have a mobility scooter delivered to the Westgate Hotel prior to my arrival on January 16, 2015. I called Mobility Source and contracted by phone to have the scooter delivered on 1/15/15 to the Westgate Hotel. My credit card was charged $97 on 12/30/14 by Mobility Source. Upon check-in I requested the scooter and the front desk searched but could not find the scooter. The concierge then contacted me by phone and confirmed that she had given the company the delivery information and that I would be calling them with my credit card info. The scooter was never delivered to the hotel. On or about 1/18/15 I contacted Mobility Source and asked for a refund because of non-delivery of the scooter. The man I spoke with told me that he would have to check out my complaint and get back to me. I did not receive a call back from him. Approximately 10 days later I contacted him again (about the end of January). He said that he had delivered the scooter to the wrong hotel and that he would forward the refund paperwork to his accounting department. Since then I have heard nothing from him. He has not answered any of my subsequent phone calls. Around the 1st of March I sent that company an email using their [email protected] address. I said that if I have not received a refund by March 15th I would proceed to file complaints against them. I have heard nothing from them nor have I received a refund.Desired Settlement: Mobility Source has an obligation to refund my $97.00. They received sufficient notice to deliver the scooter to the correct hotel as I furnished them that information and the hotel concierge, [redacted], also furnished that information when she initially contacted them.

Consumer

Response:

Hi [redacted], I wanted to let you know that I contacted [redacted], Chief Concierge for Westgate Hotel in San Diego and asked her to intervene with Mobility Source for me. [redacted] is the hotel representative that recommended Mobility Source to me. [redacted] did contact Mobility Source and told him that they would no longer recommend his company to their hotel guests. I received my $97 refund yesterday. Thank you for your help.

Review: Sometime around September 24, 2015, I ordered a scooter for one of our trustees who was attending a conference in San Diego. The scooter was to be delivered to the Manchester Grand Hyatt on October 13, 2015. The $107 charge was immediately posted to our [redacted] on September 25, 2015 (way prior to the date of service). On October 8, 2015, I emailed Mobility Source and cancelled the transaction. I also followed up the next day with a phone call to a man named [redacted]. Unfortunately, I forgot to keep checking for the refund and in January 2016 was notified by our Accounting Department we had yet to receive the $107 refund. I emailed Mobility Source on January 25, February 16, and March 10, 2016. I also made several telephone calls in between and was always told by [redacted] his Accounting firm was looking into it. To date, we have yet to receive a credit back to our [redacted] in the amount of $107.Desired Settlement: I would like [redacted] to be refunded the $107 charged to our [redacted].

Business

Response:

Thank you for alerting us to this. She is correct and the the file just fell through the cracks. It was sent to accounting but you only have a certain amount of time to refund a card, time passed we emailed the client, no response, re mailed the client and received a response and I'm taking care of it personally.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The above-referenced matter has not yet been resolved. On March 14th I received the email below from the business. However, we have yet to receive the check from them, even though on March 14th I provided them with who the check is to be made payable to and where to send it as you will note below. Please tell me what my next steps are. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The above-referenced matter has not yet been resolved. On March 14th I received the email below from the business. However, we have yet to receive the check from them, even though on March 14th I provided them with who the check is to be made payable to and where to send it as you will note below. Please tell me what my next steps are. [redacted]