Mobisave Reviews (13)
We are sorry that [redacted] continues to have difficulty. Some confusion may exist regarding the selection process on our app. The agreement with manufacturers that promote their products on MobiSave specifies that rebate offers must be selected prior to purchase (no one likes to reward an action that has already occurred). After selecting the item the member shops at any store. After shopping they take a picture of their receipt. Next the app asks them to select those selected products that are contained on the receipt they are about to submit. Finally, the member presses submit and the app acknowledges a successful submission.In [redacted] earlier complaint her desired settlement was for payment of $.30 for her purchase of Apples. While, in this case her purchase preceded her selecting the offer as detailed in our original response, we did pay her the desired amount via [redacted] transaction [redacted]
MobiSave is a fully automated system and only when there is a customer service issue is there human intervention which occurs less than 5% of the time. The system is a closed loop and unable to collect information from any external source like the [redacted] Price Catcher system. The app is available for Android as well as iPhone and works well on today's most affordable smartphones. While there is no record that we have agreed to pay [redacted] for her clementines we will credit her account $.40. as we have multiple times in the past when our system has rejected her submission. We thank [redacted] for her interest in MobiSave but have elected not to reactivate her membership. As clearly stated in our Terms & Conditions "MobiSave LLC reserves the right in its sole discretion to restrict your use of the APP, the SITE or the SERVICE without notice for any reason whatsoever. We wish her well.
MobiSave did make the deposit into my account, finally, but they never tried to resolve the complaint itself. They just kept deferring it to [redacted]. They constantly lied about things, like I already said they told me they sent it to management but nobody ever contacted me from management and I sent numerous requests for updates over more than 3 weeks which went unanswered regarding hearing from management. It seems they don't actually have management those were just empty words. After they deposited my money they deactivated my account saying it was ' per my request' which it wasn't so then when I questioned it they said I had violated policy but refused to explain what I did "wrong" so now I'll file another complaint about that since it seems if you complain that's their answer, to block your account. Horrible customer service.
I have selected the offers ahead of time before buying. I have read all their rules and still having trouble with them.. they advertise and then do not follow through with their rules. so many others online have wrote and complained the same thing. They need to revamp their software to make it more user friendly. As for the buying apples, I have bought apples, several times and I bought the apples this time after the offer was activated, so it was perfectly legitimate claim... Revdex.com:
Started out as one of the best rebate apps available, but quickly became the most obsolete. Offers are now only for items that have a MobiSave sticker on them. In my area these are totally a mystery. I've searched the limited stores in my town and at a few in a near-by city, yet not one Mobi sticker was located. I asked a few managers if they noticed these stickers on a few items on the app. Not one person even knew what I was talking about. I've repeated this exploration of the mysterious sticker which clearly is either hibernating or has never made an appearance in my area. I've asked Mobisave to delete my account and clearly have been ignored as I can still log in. Mobisave please delete my account and my private information as I've asked. It no longer for rent.
Review: I put the offers that I want to redeem in my cart before I go shopping and almost every time they empty and or delete the offer before I can redeem it. I have contacted them twice about this problem even though it has happened many more times than that. The first time they fixed it. The second time they refused without sympathy. I have missed out on many rebates.Desired Settlement: I am asking that they add $5.00 to my current balance for all the past rebates I have missed out on which is a modest estimate. I also ask that they they then send the $10.70 to my paypal account even though it is below the minimum balance so that I can stop working with this deceitful company and delete their app.
Review: I first used MobiSave on September **, 2015. Immediately I received a generic email that said there was a problem with my [redacted] account. I replied to the email saying that there was nothing wrong with my [redacted] account. I use [redacted] quite frequently and the email was saying my account was inactive or frozen, which was untrue. MobiSave eventually replied back that I should make sure my email address was the same for both sites, which I replied that it was. This went back and forth for quite some time with MobiSave telling me it wasn't their problem and [redacted] continuously saying there was nothing wrong with my account. I spoke to numerous different people at [redacted] and all confirmed nothing was wrong, in fact, it appeared that MobiSave had never even attempted to deposit money in my account. MobiSave has a policy that you only have 30 days to get paid, yet they would take weeks to reply. On Oct * Juliet from MobiSave told me that the matter was being escalated to management and that there should be a resolution fairly quickly. 21 days later after multiple emails from me asking when I would get a response or hear something from management I finally got a reply that they were going to pay me $9.50 and they were fine paying that amount due to the inconvenience. This was from Juliet once again. However, the payments were still not going through to [redacted] and on November * MobiSave stopped communicating with me. In January I used MobiSave again and again immediately got the same generic emails saying my [redacted] account was frozen or inactive, which wasn't true. I told MobiSave that [redacted] said to call them and that way they could verify their account with [redacted] to make sure it wasn't something wrong on their end and they refused to do so, telling me that I was lied to by [redacted] about that. I have asked several times for the rejection notices to be sent to me as the one for the $9.50 payment was but they have so far refused to do so. They have also refused to resend payments once the MobiSave/[redacted] account confusion was cleared up and new payments started to go through, even though they have responded to my emails saying that payments are reattempted every 3-5 days, which is not true because I was told that on January ** and here it is February * and not one of the original payments has went through yet. MobiSave has on staff one person (Stacy) who doesn't even know how to read an email. I forwarded her an email from Juliet about the $9.50 payment and she just keeps saying all she sees is what's in the attachment which is the only rejection notice they sent me, and that she can't see the conversation between me and Juliet. She can't even read an email but she's customer service??? Horrible!! The fact that no one on the staff seems to know what they are doing is pathetic. I was told my complaint was forwarded to management but NO ONE from management EVER contacted me nor was I told of any kind of resolution other than the payment of $9.50 for my troubles (an error on the part of MobiSave as the result of an over-calculation by Juliet, who said they were fine with paying the overage for my inconvenience). This company may be a good company if you never have to deal with them, but from someone like myself who has had many, many dealings with them since September-- they are horrible. It appears they just do not know what they are doing, nor do they seem to care when things go wrong. At present, it seems they are withholding payments so that they can run out the time in which they pay them so they don't have to pay it.Desired Settlement: I want all my outstanding payments to be reprocessed. Now that the MobiSave/[redacted] issue has been fixed and payments will go through, there is no reason for them to not send them through. It just appears like they are waiting for time to run out so they don't have to pay them. My Payment amounts outstanding are $9.50, .30, .30, and .50. I can't submit the Submission ID's because apparently Revdex.com thinks they are social security numbers (I tried). I also want the copies of the rejection notices sent to me on the last 3 submission ID's like I had requested numerous times in an effort to get the problem resolved.
Review: I bought some cutie clementines from [redacted] and submitted mt receipt for mt forty cent rebate. I sent them numerous copies of the receipt the barcode and a direct jpeg from [redacted]s app proving I made the purchase and my account was closed after I receieved an email saying I would be paid for fraud. I have the original receipt the fruit and no response. I want the forty cents my account reinstated and an apology for calling me a crook.Desired Settlement: .40 an apology and my account reinstated.
Review: I have "activated" the offers, bought the qualified items and submitted receipts. Only to get an ineligible email back from mobisave.. they wrote me and claim they were having software issues and to resubmit which I did and still I get the ineligible. just yesterday I bought an item I knew I had activated the day or so before. The box was filled in showing I had activated it. Yet after I bought and submitted receipt it still comes back ineligible.
Review: Mobisave is an iphone shopping rebate app. Consumers are required to select items from a master list and place them into their shopping cart for redemption PRIOR to purchasing the items. My issue concerns the way this is handled by the response team.Firstly, this app has MANY bugs/glitches one of which is the fact that even AFTER items are placed into the cart, they tend to just DISAPPEAR at random! So at the beginning of my shopping trip, I select the offers that I will be redeeming...an hour later I check out and purchase my items-- only to discover that the items have been REMOVED FROM THE CART! after which there is an abyss that the removed items falls into, making it unavailable for re-selection. Once it DOES reappear and the redemption is submitted-- Mobisave rejects the submission on the grounds that cart items must be selected PRIOR TO PURCHASE!! it is a loop that I've found myself in on SEVERAL occasions. Additionally their site claims to pay several times per day and this is absolutely NOT the case. These statements are misleading and these are unfair practices.This may seem trivial, but I've encountered this NUMEROUS times but being denied my $6.50 in rebates from my Submission No.[redacted] as well as #[redacted] prompted me to seek fair resolution from your office.Desired Settlement: I would like the credit to my account and the bugs fixed that continuously create this problem
Mobisave LLC Rating
Description: COUPON SERVICES, MOBILE APPS
Address: 712 5th Avenue 14th Floor, New York, NY, 10019-4108
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