Mocavo

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ [redacted] pulls its information from a variety of public sources but as a courtesy to the community we do provide a free removal process for data on our site that may conflict with privacyWe do ask for some sort of identification that ties you to the record in question; this can be something as simple as a drivers license or student ID and you may redact any information that is not already shown on our site as it is only used for matching purposesThis information is used to verify your relationship to the data and will not be shared with any third-party or published in any wayWe are happy to process your request but are unable to proceed until we receive the completed form emailed to you on April 16, I have emailed this form to you again, for your convenienceIf we do not have the correct email on file, please contact us at [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/05) */ Thank you for reaching out to Mocavo about this concernOur records show that you signed up for the Gold Monthly subscription on September 19, during our promotion of cents for the first monthThe Terms of Service you were required to agree toby manually checking a boxin order to sign up specified that "if you keep your Mocavo Gold subscription past the 7-day free trial, you will be charged $for a month of membership and accessTo cancel your subscription, email [redacted] Subscription for Mocavo Gold will auto-renew every month (at $per month) to keep your service running smoothly." As Mocavo has no record of any request to cancel your Gold subscription at an earlier time, and as you have not provided any time-stamped receipt or evidence of your request, we are unable to refund your previous payments Your subscription has been cancelled per your recent request and we have gone beyond our usual policy, refunding the last two months payment of your subscriptionPlease note all users are sent an email confirmation of cancelled subscriptions, as you were sent last week Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They can see if they look at their records I never even went on their siteI had no clue what so ever I was even a part of this I wouldn't have joined, saw they had nothing and kept my account open and never go into it I would like my money back! I had NO clue at all that I was a member! Final Business Response / [redacted] (4000, 10, 2015/10/09) */ When you called on October 1, 2015, you did indicate you had signed up for a free weekend promotion with MocavoThese free weekends do not require billing information as you suggestedWe would like to remind you that signing up for any subscription activates an automated confirmation emailOur records show that this email was sent to you on September 19, As this case has been reviewed multiple times we have determined that no further action will be taken on our part and we consider the case closed

Initial Business Response /* (1000, 6, 2015/10/05) */
Thank you for reaching out to Mocavo about this concern. Our records show that you signed up for the Gold Monthly subscription on September 19, 2014 during our promotion of 25 cents for the first month. The Terms of Service you were required to...

agree toby manually checking a boxin order to sign up specified that "if you keep your Mocavo Gold subscription past the 7-day free trial, you will be charged $0.25 for a month of membership and access. To cancel your subscription, email [redacted]. Subscription for Mocavo Gold will auto-renew every month (at $9.00 per month) to keep your service running smoothly."
As Mocavo has no record of any request to cancel your Gold subscription at an earlier time, and as you have not provided any time-stamped receipt or evidence of your request, we are unable to refund your previous payments.
Your subscription has been cancelled per your recent request and we have gone beyond our usual policy, refunding the last two months payment of your subscription. Please note all users are sent an email confirmation of cancelled subscriptions, as you were sent last week.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They can see if they look at their records I never even went on their site. I had no clue what so ever I was even a part of this.
I wouldn't have joined, saw they had nothing and kept my account open and never go into it.
I would like my money back! I had NO clue at all that I was a member!
Final Business Response /* (4000, 10, 2015/10/09) */
When you called on October 1, 2015, you did indicate you had signed up for a free weekend promotion with Mocavo. These free weekends do not require billing information as you suggested. We would like to remind you that signing up for any subscription activates an automated confirmation email. Our records show that this email was sent to you on September 19, 2014. As this case has been reviewed multiple times we have determined that no further action will be taken on our part and we consider the case closed.

Initial Business Response /* (1000, 5, 2015/06/02) */
[redacted] pulls its information from a variety of public sources but as a courtesy to the community we do provide a free removal process for data on our site that may conflict with privacy. We do ask for some sort of identification that ties you to...

the record in question; this can be something as simple as a drivers license or student ID and you may redact any information that is not already shown on our site as it is only used for matching purposes. This information is used to verify your relationship to the data and will not be shared with any third-party or published in any way. We are happy to process your request but are unable to proceed until we receive the completed form emailed to you on April 16, 2015. I have emailed this form to you again, for your convenience. If we do not have the correct email on file, please contact us at [redacted]

Initial Business Response /* (1000, 6, 2015/09/30) */
Mocavo pulls its information from a variety of public databases, but we do provide this free removal service as a courtesy to the community; we would like to emphasize that we have not and do not ask for any payment in order to process these...

removal requests. We do ask for some sort of identification that ties you to the record in question. As explained in our email to you on July 6, 2015, this can be something as simple as a drivers license or student ID and you may redact any information that is not already shown on our site as it is only used for matching purposes. This information is used to verify your relationship to the data and will not be shared with any third-party or published in any way. We are happy to process your request but are unable to proceed until we receive the completed form emailed to you. I have emailed this form to you again, for your convenience.

Initial Business Response /* (1000, 6, 2015/10/13) */
Due to the invaluable genealogical information found in census records, we are unable to comply with your request. We understand your concern for private information and can assure you that we receive all census records from the National...

Archives, which takes certain precautions to protect privacy. Among these precautions includes holding back the release of these records until 72 years have passed [redacted] their creation. As such, no census records past 1940 exist in the public domain at this time. After 72 years have passed [redacted] United States government deems the information in census records safe for access by the general public and the records can be accessed on hundreds of internet sites.
If you have further complaints about the availability of these records, please contact the National Archives. Because this is is a census record, we will now consider this case closed.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am dealing with identity theft. This company has been made aware of this issue. For my protection and privacy, I have asked them to remove my name from their files. I have asked them to request search engines [redacted] and others)to remove my name. Mocavo has to put in the requests since they are the webmaster. Mocavo has refused both requests. They said since they got my information from public records they have the right to place it in their files and in search engines. They also said they would continue to do this until the Federal Government passed a law saying they could not do this. They also seem to encourage people to become members so they can control information in their files that Mocavo has created about them. This is disturbing. This whole situation has upset me so very much. At my age and health condition, this is not good.