Mock's Ford Lincoln Mazda

Complaint: [redacted] I am rejecting this response because: Mock Ford service department is not trustworthy to work on carsI took my jeep for mock to fix a draw on battery they told me it was a cluster under dash so they told me to take it to [redacted] they have the technology for make and model of vehicleI spent dollars to mock ford at that timeI took it up to [redacted] the same daythe next day [redacted] told me there was nothing wrong with cluster and no draw off of batterySo I contacted mock and they said they could fix itI spent another dollars at [redacted] and still no fixthe next day I delivered the jeep to mocksAfter thirty days I contacted mocks to see how the repair is going they told me they had trouble with [redacted] getting the partI waited another seven days went back to mock this time I was told it has been a nightmareso another seven days go by went back in to mocks and was told part is on its wayWent back in five days later on Friday and said give a few more daysThe following Monday they called and said your jeep is fixedWent in to cashier and paid dollarsWent out and their was still something drawing off of battery when the key is offWent back in and told a service tech they did not fix the problemHe told me the technician had gone home to come back the next daySo I came home and filed a complaintFive days later they told me to bring it back so I didthe next day they called and said they had wrong reading on the diagnostic machine that it was the back hatch switch gone bad it would take ten days for the part to come inI told them they will refund my dollars and fix the problemAt that point they agreedThey refunded my dollarsand the problem is still thereHave not herd from mocks sense thenNext time ask for the old part back.Sincerely, [redacted]

THE CUSTOMER WAS CONTACTED BY THE SERVICE MANAGER [redacted] AND THE ISSUE WAS RESOLVED ON 07-14- A REFUND OF THE REPAIR FOR $WAS ISSUED TO CUSTOMERS CREDIT CARD THAT DAY RESPECTFULLY SUBMITTED - [redacted]

This response is regarding the vehicle sold to *** ***The customer purchased the vehicle on 06/24/When it was displayed on the lot it did have a 50% dealer 50% customer warranty availableDue to tough negotiating by the customer on price, Mock Ford discounted the price and Mr***
agreed to buy the vehicle AS IS with no warrantyWe have the AS IS clearly marked on the Buyers Guide that he signed and he was given a copy of it on the close of the saleAgain, this was part of Mr***s negotiating to get a lower price, he agreed to by the vehicle AS ISWhen he contacted the salesman Tyler G*** and said the vehicle was having problems, Mr G*** reminded him immediately that he did in fact buy the vehicle with NO warranty, which he acknowledgedThe General manager MrLance D*** was notified of the issue and he instructed Mr G*** to have Mr*** bring in the vehicle and Mocks Ford Service department would diagnose the vehicle and management would review to see if there was anything we could do to help him outMr*** never brought the vehicle in to the dealershipThe General manager many times will make a decision to help our customers to maintain good customer serviceBut without the customer coming into our shop, Mock Ford has no responsibility to pay an independent repair shop for repairsEven if we would have extended the Mocks Ford 50% warranty, it is only good when repairs are completed by Mocks Ford Service Department and done in our own shopMrG*** reiterated this to Mr*** in his phone conversationPlease refer to the Buyers guide that Mr*** signed showing AS ISIt also states that if there was a 50/ warranty that SEALS AND GASQUETS are not covered when we do extend the 50% warrantyUnfortunately, Mr*** made the decision to have repairs completed elsewhereAt this point Mock Ford has no further obligation to Mr***Respectfully submitted, Mock's Ford Sales, IncIf you need any documentation from our records, please contact Korky D*** at 541-476-

We purchased a used vehicle that was clearly marked as having a day warranty (we have a photograph)After one week and less than hundred miles the car wouldn't start and was leaking oilI contacted the dealership and was told that we signed an agreement with no warrantyThey sent a photograph of the same paper but now had large and bold 'AS IS' marked across the warranty formI do not have a copy of this updated form in my receiptsI was told that they would not cover the transport or repairs of the vehicle but they would take a look at it and "see what they can do"I was informed that they lost money on the transaction and couldn't afford to put more money into itAfter several conversations with the dealer, Tyler G***, I was convinced that my best interest was not going to be addressedI took the car to our trusted mechanic, one that we have used for over yearsHe informed me that the car needed a new head gasket and that it had been recently looked atIt also ne

THE CUSTOMER WAS CONTACTED BY THE SERVICE MANAGER *** *** AND THE ISSUE WAS RESOLVED ON 07-14-
A REFUND OF THE REPAIR FOR $WAS ISSUED TO CUSTOMERS CREDIT CARD THAT DAY
RESPECTFULLY SUBMITTED
-*** ***

TOOK CAR IN FOR REPAIR MOCK SAID THEY COULD NOT REPAIR ITIT WAS A CHRYSLER FIX TAKE IT TO *** CHRYSLERI PAYED MOCKS DOLLARSAND TOOK IT TO *** SAID THEY CANT FIND THE PROBLEMI TOLD MOCKS WHAT *** TOLD ME .THEY SAID THEY COULD FIX IT SO I PAYED *** DOLLARS AND TOOK IT BACK TO MOCKSTHEY HAD IT FOR FIFTY DAYS AFTER COUPLE OF COMPLAINTS THEY SAID ITS WAS FIXED.THEY CHARGED ME ANOTHER AND I AM HAVING THE SAME PROBLEMTHERE IS SOMETHING DRAWING JUICE FROM BATTERIES WHILE IT IS PARKEDALL THEY DID WAS PUT A NEW BATTERY IN VEHICLEI AM BACK YARD MECHANICKNOW A LITTLE ABOUT CARS AND I KNOW THEY DID NOT FIX ITTHEY TOLD ME IT NEEDED A CLUSTER UNDER DASHTHE DASH WAS NEVER REMOVED

Complaint: ***
I am rejecting this response because: There was absolutely no negotiation about the priceWe paid the on-line special advertised price of 17,999 in fullIt was miss advertised and they said it would be honored if we purchased the vehicle the same dayIf we waited until the next day to purchase it we would be paying the vehicle sticker price of 18,The price we paid is exactly the price that was advertised, not a penny lessThere was no conversation about changing the warrantyThis was changed without our noticeAs for not taking the car to them for repairs we decided to not trust them after several conversations about the warrantyOur mechanic found the problem to be one that they had already tinkered withHe took photographs of the poor work that had been recently doneThis dealership had possession of the car since Decof the previous year which is why I mention resent repairs
Sincerely,
*** ***

I have reviewed paperwork signed by the customerAvailable on requestCustomer signed the AS IS sticker with NO WARRANTYAvailable on requestOur Warranties would require customer to have repairs done in our dealershipCustomer was instructed to bring the vehicle in and we would see what we could do to help with repairsHe declined not to bring the car to usSeals and Gasquets are not covered under the warrantyNo coverage available for his complaint at this timeRespectfully submittedMocks Ford Management

Complaint: ***I am rejecting this response because:
Mock Ford
service department is not trustworthy to work on carsI took my jeep for mock to fix a draw on battery they told me it was a cluster under dash so they told me to take it to *** they have the technology for make and model of vehicleI spent dollars to mock ford at that timeI took it up to *** the same daythe next day *** told me there was nothing wrong with cluster and no draw off of batterySo I contacted mock and they said they could fix itI spent another dollars at *** and still no fixthe next day I delivered the jeep to mocksAfter thirty days I contacted mocks to see how the repair is going they told me they had trouble with *** getting the partI waited another seven days went back to mock this time I was told it has been a nightmareso another seven days go by went back in to mocks and was told part is on its wayWent back in five days later on Friday and said give a few more daysThe following Monday they called and said your jeep is fixedWent in to cashier and paid dollarsWent out and their was still something drawing off of battery when the key is offWent back in and told a service tech they did not fix the problemHe told me the technician had gone home to come back the next day. So I came home and filed a complaintFive days later they told me to bring it back so I didthe next day they called and said they had wrong reading on the diagnostic machine that it was the back hatch switch gone bad it would take ten days for the part to come inI told them they will refund my dollars and fix the problemAt that point they agreedThey refunded my dollarsand the problem is still thereHave not herd from mocks sense thenNext time ask for the old part back.Sincerely,*** ***