Mock's Ford Lincoln Mazda

Complaint: [redacted]I am rejecting this response because:
Mock Ford...

service department is not trustworthy to work on cars. I took my 1998 jeep for mock to fix a draw on battery they told me it was a cluster under dash so they told me to take it to [redacted] they have the technology for make and model of vehicle. I spent 131 dollars to mock ford at that time. I took it up to [redacted] the same day. the next day [redacted] told me there was  nothing wrong with cluster and no draw off of battery. So I contacted mock and they said they could fix it. I spent another 180 dollars at [redacted] and still no fix. the next day I delivered the jeep to mocks. After thirty days I contacted mocks to see how the repair is going they told me they had trouble with [redacted] getting the part. I waited another seven days went back to mock this time I was told it has been a nightmare. so another seven days go by went back in to mocks and was told part is on its way. Went back in five days later on Friday and said give a few more days. The following Monday they called and said your jeep is fixed. Went in to cashier and paid 1300.00 dollars. Went out and their was still something drawing off of battery when the key is off. Went back in and told  a service tech they did not fix the problem. He told me the technician had gone home to come back the next day. So I came home and filed a complaint. Five days later they told me to bring it back so I did. the next day they called and said they had wrong reading on the diagnostic machine that it was the back hatch switch gone bad it would take ten days for the part to come in. I told them they will refund my 1300.00 dollars and fix the problem. At that point they agreed. They refunded my 1300. dollars. and the problem is still there. Have not herd from mocks sense then. Next time ask for the old part back.Sincerely,[redacted]

This response is regarding the vehicle sold to [redacted]. The customer purchased the vehicle on 06/24/2017 When it was displayed on the lot it did have a 50% dealer 50% customer warranty available. Due to tough negotiating by the customer on price, Mock Ford discounted the price and Mr. [redacted]...

agreed to buy the vehicle AS IS with no warranty. We have the AS IS clearly marked on the Buyers Guide that he signed and he was given a copy of it on the close of the sale. Again, this was part of Mr. [redacted]s negotiating to get a lower price, he agreed to by the vehicle AS IS. When he contacted the salesman Tyler G[redacted] and said the vehicle was having problems, Mr G[redacted] reminded him immediately that he did in fact buy the vehicle with NO warranty, which he acknowledged. The General manager Mr. Lance D[redacted] was notified of the issue and he instructed Mr G[redacted] to have Mr. [redacted] bring in the vehicle and Mocks Ford Service department would diagnose the vehicle and management would review to see if there was anything we could do to help him out. Mr. [redacted] never brought the vehicle in to the dealership. The General manager many times will make a decision to help our customers to maintain good customer service. But without the customer coming into our shop, Mock Ford has no responsibility to pay an independent repair shop for repairs. Even if we would have extended the Mocks Ford 50% warranty, it is only good when repairs are completed by Mocks Ford Service Department and done in our own shop. Mr. G[redacted] reiterated this to Mr. [redacted] in his phone conversation. Please refer to the Buyers guide that Mr. [redacted] signed showing AS IS. It also states that if there was a 50/ 50 warranty that SEALS AND GASQUETS are not covered when we do extend the 50% warranty. Unfortunately, Mr. [redacted] made the decision to have repairs completed elsewhere. At this point Mock Ford has no further obligation to Mr. [redacted]. Respectfully submitted, Mock's Ford Sales, Inc. If you need any documentation from our records, please contact Korky D[redacted] at 541-476-6656.

THE CUSTOMER WAS CONTACTED BY THE SERVICE MANAGER [redacted] AND THE ISSUE WAS RESOLVED ON 07-14-16.
A REFUND OF THE REPAIR FOR $1357.44 WAS ISSUED TO CUSTOMERS CREDIT CARD THAT DAY.
RESPECTFULLY SUBMITTED.
-[redacted]

I have reviewed paperwork signed by the customer. Available on request. Customer signed the AS IS sticker with NO WARRANTY. Available on request. Our Warranties would require customer to have repairs done in our dealership. Customer was instructed to bring the vehicle in and we would see what we could do to help with repairs. He declined not to bring the car to us. Seals and Gasquets are not covered under the warranty. No coverage available for his complaint at this time. Respectfully submitted. Mocks Ford Management