Mocse Central Valley Federal Credit Union

Member states that she has reciept for payment made in November History of loans indicates that last payment was made on 10-17-and after the payment was made the loan was due for 10-15- As of 10-28-over phone calls were made to the member to talk to her about her delinquent loan On two separate occasions she had a promise to pay in November Those payments were not made Loan was due for 10-15-14.Vehicle was repo'd on 12-23- Member came in on 12-23-and paid $to redeem the car Currently the credit reporting is as a redeemed reposession We are reporting the loan accurately All documentation is in member's file

Member states that she has reciept for payment made in November.  History of loans indicates that last payment was made on 10-17-14 and after the payment was made the loan was due for 10-15-14.  As of 10-28-14 over 10 phone calls were made to the member to talk to her about her...

delinquent loan.  On two separate occasions she had a promise to pay in November.  Those payments were not made.  Loan was due for 10-15-14.Vehicle was repo'd on 12-23-14.  Member came in on 12-23-14 and paid $345 to redeem the car.  Currently the credit reporting is as a redeemed reposession.  We are reporting the loan accurately.  All documentation is in member's file.

I am rejecting this response because:

Review: My car was repoed on 12/23/2014 the bank had said I haven't made a payment since October, but I have a recipient stating I made a payment in November. So two days before Christmas I had to come up with $400.00.They said they would work with me so they had me pay half now and they would add the rest to my loan.they said to say to me was sorry.Desired Settlement: I don't want a repo on my credit report.

Business

Response:

Member states that she has reciept for payment made in November. History of loans indicates that last payment was made on 10-17-14 and after the payment was made the loan was due for 10-15-14. As of 10-28-14 over 10 phone calls were made to the member to talk to her about her delinquent loan. On two separate occasions she had a promise to pay in November. Those payments were not made. Loan was due for 10-15-14.Vehicle was repo'd on 12-23-14. Member came in on 12-23-14 and paid $345 to redeem the car. Currently the credit reporting is as a redeemed reposession. We are reporting the loan accurately. All documentation is in member's file.

Consumer

Response:

I am rejecting this response because: