MOD Restoration

Revdex.com:At this time, I have not been contacted by MOD Restoration regarding complaint ID [redacted] As mentioned in my complaint, I'm not seeking financial compensation & would prefer no further contact from them However, I wanted to share the experience given I feel their actions were highly unethical and potentially illegal I don't want them to do what they did to me to others and leave the issue in your capable hands In the event you need details and documentation for me I'm happy to provide.Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by MOD Restoration regarding complaint ID [redacted].  
 
As mentioned in my complaint, I'm not seeking financial compensation & would prefer no further contact...

from them.  However, I wanted to share the experience given I feel their actions were highly unethical and potentially illegal.  I don't want them to do what they did to me to others and leave the issue in your capable hands.   
In the event you need details and documentation for me I'm happy to provide.Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by MOD Restoration regarding complaint ID [redacted].   As mentioned in my complaint, I'm not seeking financial compensation & would prefer no further contact from them.  However, I wanted to share the experience...

given I feel their actions were highly unethical and potentially illegal.  I don't want them to do what they did to me to others and leave the issue in your capable hands.   In the event you need details and documentation for me I'm happy to provide.Sincerely,[redacted]

Review: I would recommend other consumers proceed with caution – from my experience, this company does not have your best interests at heart.

Two Key Issues:

1) Significant delay in committed to timing

2) Unethical Business Practices

1) Mod Committed to 4-6 weeks to delivery my furniture, but delivered well beyond this timing.

Upon receipt of my furniture (8/**) I was quoted 4-6 weeks post material receipt to re-upholster & refinish my items. A month later (9/** upon material receipt) - Mod modified that to 6-8 weeks with no drivers for the delay. 8 weeks passed and the deadline to deliver was still not achieved. This led to significant back and forth that then pushed the return of my items to over 9 weeks. (33% increase in the maximum time provided when initial contract was signed & my deposit processed)

2) In addition to delay of timing - Mod displayed very poor business practices.

Example: To confirm scheduling of the delivery of my items, I was asked to & provided a photo of a personal check on Saturday. On Monday morning Mod deemed the check image not sufficient as payment and thus Mod cancelled delivery for that afternoon. But then later their owner was emailing me to negotiate a reduction of the invoice amount as accommodation due to my extreme frustration with the service & committed to "wait for my response" & for me to issue a new check. On the same day, at a similar time the Mod Team leveraged my check details to pull the full original contract amount from my checking account. It wasn't until the next day the owner alerted me that her team already e-processed my money out of my account.

This coincidence of timing indicates that the decision to seek funds via my account was an act of nefarious in intent - a means to strong arm me into paying full price despite fronting with customer service oriented rhetoric.

On 11/** my furniture was finally returned safely. No accommodation was made by Mod for the 3 days I was required to take off of work given the multiple delays/cancellations of my delivery. Nor was it ever acknowledged that the owner committed to "wait for my response" to adjust the invoice & have me issue a new check while the Mod team went ahead and processed my previous check for e-payment without alignment.Desired Settlement: I would like to ensure there is public record of these events as I presume some of them are illegal. I would like to post a review, but I think it is essential to share a more formal complaint with the Revdex.com teams to decide what action is necessary. I defer to your expertise.

Consumer

Response:

At this time, I have not been contacted by MOD Restoration regarding complaint ID [redacted]. As mentioned in my complaint, I'm not seeking financial compensation & would prefer no further contact from them. However, I wanted to share the experience given I feel their actions were highly unethical and potentially illegal. I don't want them to do what they did to me to others and leave the issue in your capable hands. In the event you need details and documentation for me I'm happy to provide.Sincerely,[redacted]