Thank you for providing us with the Customers responseWe have offered a Full Refund and to have him even keep the item itselfWe are completely sold out of the specific unit until the end of MarchWe would be willing to send him that product as soon as it arrives with free expedited shipping however, we cannot offer a product that we are completely sold out ofWe have been more than helpful going back and forth with the customer to try and resolve the situationOffering him a full refund and even to keep the itemHe has been extremely difficult A direct quote from the customer: "I've hope you've enjoyed playing your little "games" with menow it's my turn." We have never played any game with the customer and have gone out of our way to ensure he is satisfied including an immediate return and offering the item expedited as soon as it arrivesWe have sold hundreds of this specific unit and this is the first unit we have ever seen with that distinct markingWe would LOVE to send a replacement if we had it or even send a different unit for him to tryI have even offered the customer a similar item that may be more expensive and he declinedI hope you understand we have offered money, exchange, every option possible and as the above statement clearly says its his turn to play games and be difficultWe would love to just come to a simple resolutionThere are also around other companies who sell the same if not similar product and we would love to give the customer a full refund and have an opportunity to purchase the item from a company who maybe has this item in stock for immediate delivery Please let us know if there is any information you need and we would be more than happy to provide all information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As of February 17, my bank indicates no record of a refund from this company Could you please provide me with information about when the company claims to have refunded my purchase price? Regards, [redacted]
Thank you for providing us this informationThis transaction was sent to the accounting department for a full refund as the customer advised he did not want to wait for the item on back order to arrive.
dir="ltr">
Thank you,*** **Sales/Support Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. 1) I was never told that the 3L Unit was out of stock, until AFTER I contacted Moda Flame when they shipped me the 1.5L burner in errorWhy would ModaFlame ship an item that is inferior and not satisfy a "like for like" replacement and not inform me of my choices or options prior to sending out the inferior unit? 2) I was never ever offered any other product (more expensive or not). That is a blatant lie! 3) They only offered me a refund after the Revdex.com complaint was filed, and the news media was contacted.4) They have never acknowledged their refusal to answer their phones, (I called times today, no answer) answer the door at their business premises, or refusal to return the countless voice mails that were left for them.5) This is now the first time that I've been told that the unit that I should have will be in stock in March, (again only AFTER the Revdex.com complaint was filed and news media contacted..) Moda flame had 21+ days to tell me this, and only after they get negative press, do they become quasi-responsive and forthcoming, yet continue to dodge the questions being asked.6) Moda Flame wrongfully and deceptively accused me of "getting it wet" fully knowing that the product was brand new and never removed from the box(Again, another technique to defer their legal obligation to stand behind their warranty)7) I'm not interested in a refund, what I am interested in is a warranty replacement of the unit that I purchased, and ModaFlame being compelled to uphold their product warranty.8) Calling me "extremely difficult"? Really? Who's the difficult one, not answering their phones, ignoring emails, and getting HUNDREDS of complaints from other disgruntled employees. You are a product manufacturer, you have a legal responsibility to upload your product warranty and provide timely customer service. ModaFlame has grossly failed at this. Thusly the only recourse a consumer has is to file complaints with the Revdex.com, and the Federal Trade Comission to have them investigate your deceptive and shady business practices. 9) A class action law firm has contacted me after seeing the news broadcast and is interested to speak with all the other consumers the Revdex.com is interacting with as to begin legal proceedings against ModaFlameI will be serving as the class action representative for the lawsuitUntil which time as I am properly satisfied with the 3L replacement unit that I am legally entitled to, I will continue to use any and all avenues necessary to inform the
public, and ModaFlame's retailers and dealers, of this company's deceptive and illegal business practices, and encourage them to look to a different reputable and honest vendor
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
As of February 17, 2016 my bank indicates no record of a refund from this company. Could you please provide me with information about when the company claims to have refunded my purchase price?
Regards,
[redacted]
Thank you for providing us with the Customers response. We have offered a Full Refund and to have him even keep the item itself. We are completely sold out of the specific unit until the end of March. We would be willing to send him that product as soon as it arrives with free expedited shipping however, we cannot offer a product that we are completely sold out of. We have been more than helpful going back and forth with the customer to try and resolve the situation. Offering him a full refund and even to keep the item. He has been extremely difficult.
A direct quote from the customer: "I've hope you've enjoyed playing your little "games" with me... now it's
my turn."
We have never played any game with the customer and have gone out of our way to ensure he is satisfied including an immediate return and offering the item expedited as soon as it arrives. We have sold hundreds of this specific unit and this is the first unit we have ever seen with that distinct marking. We would LOVE to send a replacement if we had it or even send a different unit for him to try. I have even offered the customer a similar item that may be more expensive and he declined. I hope you understand we have offered money, exchange, every option possible and as the above statement clearly says its his turn to play games and be difficult. We would love to just come to a simple resolution. There are also around 8 other companies who sell the same if not similar product and we would love to give the customer a full refund and have an opportunity to purchase the item from a company who maybe has this item in stock for immediate delivery.
Please let us know if there is any information you need and we would be more than happy to provide all information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It is clear to see no one cares enough to be aware of the situation in this department before...
responding back and did not bother to provide their name. Very unprofessional. Please refer to all my former messages, the item did NOT arrive shattered. There was absolutely no damage during the shipping process. The item arrived with the LED flame strip not working properly, producing only half a flame on one side of the fireplace, and the glass of the fireplace had white blemishes inside the actual glass. I had informed informed both [redacted]Connection and ModaFlame. I would not waste my time filing an issue with the manufacture if the glass was shattered because that is obviously the fault of the shipping source. There would be no reason to take a silly shipping situation to the extent and attention of the Revdex.com. Please read or reread the messages over. The item arrived in-tact with defects on the glass and in the LED flame strip part. These are the exact pieces that needed to be shipped. This is why 2 false tracking numbers were provided to me. There were 2 items that needed to be replaced. Please research the details of the case BEFORE responding back.
Regards,
[redacted]
Thank you for providing us with the Customers responseWe have offered a Full Refund and to have him even keep the item itselfWe are completely sold out of the specific unit until the end of MarchWe would be willing to send him that product as soon as it arrives with free expedited shipping however, we cannot offer a product that we are completely sold out ofWe have been more than helpful going back and forth with the customer to try and resolve the situationOffering him a full refund and even to keep the itemHe has been extremely difficult A direct quote from the customer: "I've hope you've enjoyed playing your little "games" with menow it's my turn." We have never played any game with the customer and have gone out of our way to ensure he is satisfied including an immediate return and offering the item expedited as soon as it arrivesWe have sold hundreds of this specific unit and this is the first unit we have ever seen with that distinct markingWe would LOVE to send a replacement if we had it or even send a different unit for him to tryI have even offered the customer a similar item that may be more expensive and he declinedI hope you understand we have offered money, exchange, every option possible and as the above statement clearly says its his turn to play games and be difficultWe would love to just come to a simple resolutionThere are also around other companies who sell the same if not similar product and we would love to give the customer a full refund and have an opportunity to purchase the item from a company who maybe has this item in stock for immediate delivery Please let us know if there is any information you need and we would be more than happy to provide all information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As of February 17, my bank indicates no record of a refund from this company Could you please provide me with information about when the company claims to have refunded my purchase price? Regards, [redacted]
This issue has been resolved and the customer was issued to remaining credit.
Thank you,*** *.Sales/Support Department
target="_blank">ModaFlame.com
Thank you for providing us this informationThis transaction was sent to the accounting department for a full refund as the customer advised he did not want to wait for the item on back order to arrive.
dir="ltr">
Thank you,*** **Sales/Support Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. 1) I was never told that the 3L Unit was out of stock, until AFTER I contacted Moda Flame when they shipped me the 1.5L burner in errorWhy would ModaFlame ship an item that is inferior and not satisfy a "like for like" replacement and not inform me of my choices or options prior to sending out the inferior unit? 2) I was never ever offered any other product (more expensive or not). That is a blatant lie! 3) They only offered me a refund after the Revdex.com complaint was filed, and the news media was contacted.4) They have never acknowledged their refusal to answer their phones, (I called times today, no answer) answer the door at their business premises, or refusal to return the countless voice mails that were left for them.5) This is now the first time that I've been told that the unit that I should have will be in stock in March, (again only AFTER the Revdex.com complaint was filed and news media contacted..) Moda flame had 21+ days to tell me this, and only after they get negative press, do they become quasi-responsive and forthcoming, yet continue to dodge the questions being asked.6) Moda Flame wrongfully and deceptively accused me of "getting it wet" fully knowing that the product was brand new and never removed from the box(Again, another technique to defer their legal obligation to stand behind their warranty)7) I'm not interested in a refund, what I am interested in is a warranty replacement of the unit that I purchased, and ModaFlame being compelled to uphold their product warranty.8) Calling me "extremely difficult"? Really? Who's the difficult one, not answering their phones, ignoring emails, and getting HUNDREDS of complaints from other disgruntled employees. You are a product manufacturer, you have a legal responsibility to upload your product warranty and provide timely customer service. ModaFlame has grossly failed at this. Thusly the only recourse a consumer has is to file complaints with the Revdex.com, and the Federal Trade Comission to have them investigate your deceptive and shady business practices. 9) A class action law firm has contacted me after seeing the news broadcast and is interested to speak with all the other consumers the Revdex.com is interacting with as to begin legal proceedings against ModaFlameI will be serving as the class action representative for the lawsuitUntil which time as I am properly satisfied with the 3L replacement unit that I am legally entitled to, I will continue to use any and all avenues necessary to inform the
public, and ModaFlame's retailers and dealers, of this company's deceptive and illegal business practices, and encourage them to look to a different reputable and honest vendor
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
As of February 17, 2016 my bank indicates no record of a refund from this company. Could you please provide me with information about when the company claims to have refunded my purchase price?
Regards,
[redacted]
Thank you for providing us with the Customers response. We have offered a Full Refund and to have him even keep the item itself. We are completely sold out of the specific unit until the end of March. We would be willing to send him that product as soon as it arrives with free expedited shipping however, we cannot offer a product that we are completely sold out of. We have been more than helpful going back and forth with the customer to try and resolve the situation. Offering him a full refund and even to keep the item. He has been extremely difficult.
A direct quote from the customer: "I've hope you've enjoyed playing your little "games" with me... now it's
my turn."
We have never played any game with the customer and have gone out of our way to ensure he is satisfied including an immediate return and offering the item expedited as soon as it arrives. We have sold hundreds of this specific unit and this is the first unit we have ever seen with that distinct marking. We would LOVE to send a replacement if we had it or even send a different unit for him to try. I have even offered the customer a similar item that may be more expensive and he declined. I hope you understand we have offered money, exchange, every option possible and as the above statement clearly says its his turn to play games and be difficult. We would love to just come to a simple resolution. There are also around 8 other companies who sell the same if not similar product and we would love to give the customer a full refund and have an opportunity to purchase the item from a company who maybe has this item in stock for immediate delivery.
Please let us know if there is any information you need and we would be more than happy to provide all information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It is clear to see no one cares enough to be aware of the situation in this department before...
responding back and did not bother to provide their name. Very unprofessional. Please refer to all my former messages, the item did NOT arrive shattered. There was absolutely no damage during the shipping process. The item arrived with the LED flame strip not working properly, producing only half a flame on one side of the fireplace, and the glass of the fireplace had white blemishes inside the actual glass. I had informed informed both [redacted]Connection and ModaFlame. I would not waste my time filing an issue with the manufacture if the glass was shattered because that is obviously the fault of the shipping source. There would be no reason to take a silly shipping situation to the extent and attention of the Revdex.com. Please read or reread the messages over. The item arrived in-tact with defects on the glass and in the LED flame strip part. These are the exact pieces that needed to be shipped. This is why 2 false tracking numbers were provided to me. There were 2 items that needed to be replaced. Please research the details of the case BEFORE responding back.
Regards,
[redacted]