Mode Aquariums

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12818508, and find that this resolution is satisfactory to me.For the record, all my requests for updates WERE NOT responded to and the seller made it extremely difficult to work with them on finding a solution, thus I had to reach out to the Revdex.com.? In addition, when I recieved the chipped tank on 4/24, I sent a picture of it “destructed” and recieved no response from the seller until today 4/There were several emails which I sent after doing as instructed, to break the tank further, to which I recieved no response, and more than half a dozen unanswered phone calls, including voicemails, which were never returned.If the seller was more than happy to provide a replacement, I would have recieved one or been told that one was on its wayInstead I was simply ignored for days, of which were business days.I will be happy IF and when I receive a refund as that is now what is being offered by the sellerAs of writing this, I still have not recieved a refund or replacement tank

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID 12818508, and find that this resolution is satisfactory to me.For the record, all my requests for updates WERE NOT responded to and the seller made it extremely difficult to work with them on finding a solution, thus I had to reach out to the Revdex.com. In addition, when I recieved the chipped tank on 4/24, I sent a picture of it “destructed” and recieved no response from the seller until today 4/There were several emails which I sent after doing as instructed, to break the tank further, to which I recieved no response, and more than half a dozen unanswered phone calls, including voicemails, which were never returned.If the seller was more than happy to provide a replacement, I would have recieved one or been told that one was on its wayInstead I was simply ignored for days, of which were business days.I will be happy IF and when I receive a refund as that is now what is being offered by the sellerAs of writing this, I still have not recieved a refund or replacement tank

All the customers request for an update were responded toWe were more than willing to send out a replacement tank as informed to the customerWe will now issue a full refund with no restocking fee as requested by the customer