Model Home Furnishings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept their offer of $I do not have to let these people that demonstrated such poor workmanship try to fix anything, especially after lying about ever working here and acting completely unprofessionalWhat they left me with will cost at least $to fixI'm finished explaining and going up and backAll future correspondence will be rejected as unsatisfactory and not accepted Regards, Andrea ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept their offer of $I do not have to let these people that demonstrated such poor workmanship try to fix anything, especially after lying about ever working here and acting completely unprofessionalWhat they left me with will cost at least $to fixI'm finished explaining and going up and backAll future correspondence will be rejected as unsatisfactory and not accepted
Regards,
Andrea ***

Get R Done will settle at one of two options #$refund or #Get R Done comes back to redo the work the client is unhappy with.Sorry we will not be able to do a $refund due to the labor costs, materials that went into doing the workWe would only be able to give the client a refund of $(which we never offer refunds nor have we every needed to since this is the first compliant we have had that could not be resolved. Thanks,Amanda * Get R DoneKenosha, WI###-###-####

We were hired by the person who filed this complaint to re-caulk, paint small trim around windows, and remove old glue from carpeting that was there before on cement porch & also painted the porch with the color the customer wantedWe did run out of contracts and we did advise the customer that
we will right her up one when we get them from the place that makes themShe called the work phone and advised us that she paid after job was done (we only do this so the customers are happy with the job before payment) and she also gave the two workers that did the job a $tip each, but even though she paid she wanted all her money back and we can just keep the tipsWhen we advised her that we do not do refunds and can come out to repair the work she was unhappy with that so she refused and stated that the few contractors that she had previous work done with never had a problem giving her a refund and did not want us to come back at all but instead wanted a refundWe then try to tell her that we would only be able to give her back $since we already paid for labor of our workers and the materials (even though we still lose money) she then refused againShe then harassed us over the work phone, called Kenosha News to try to get our ad took down (which did happen for a week which cost us to loss phone calls but we were able to get it back up), threaten us, some how found out the receptionist former name and address saying that our receptionist stole from her home and she was going to call the police for stealing but the receptionist was not even on the job besides during the estimate that we did with herWe have expertise in what we do and have many customers that have and still refer us out to others, besides customers that are returning customersWe tried our hardest working with her but it seemed to be impossibleWe also learned from other contractors that she is know for doing this, which is getting work done and then wanting a refund, as if she wants the work done for freeMaxwell did not talk with this customer but the receptionist Amanda did and the one time she did talk with him, he made it clear that for no cost we will fix it and when she did not want that but instead her full amount (not the tip) back he tried to work with her on giving back what he can which was $and this call was all done over the work phone (###-###-####).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept their offer of $300. I do not have to let these people that demonstrated such poor workmanship try to fix anything, especially after lying about ever working here and acting completely unprofessional. What they left me with will cost at least $1000 to fix. I'm finished explaining and going up and back. All future correspondence will be rejected as unsatisfactory and not accepted.
Regards,
Andrea [redacted]

We were hired by the person who filed this complaint to re-caulk, paint small trim around windows, and remove old glue from carpeting that was there before on cement porch & also painted the porch with the color the customer wanted. We did run out of contracts and we did advise the customer that...

we will right her up one when we get them from the place that makes them. She called the work phone and advised us that she paid after job was done (we only do this so the customers are happy with the job before payment) and she also gave the two workers that did the job a $50 tip each, but even though she paid she wanted all her money back and we can just keep the tips. When we advised her that we do not do refunds and can come out to repair the work she was unhappy with that so she refused and stated that the few contractors that she had previous work done with never had a problem giving her a refund and did not want us to come back at all but instead wanted a refund. We then try to tell her that we would only be able to give her back $300 since we already paid for labor of our workers and the materials (even though we still lose money) she then refused again. She then harassed us over the work phone, called Kenosha News to try to get our ad took down (which did happen for a week which cost us to loss phone calls but we were able to get it back up), threaten us, some how found out the receptionist former name and address saying that our receptionist stole from her home and she was going to call the police for stealing but the receptionist was not even on the job besides during the estimate that we did with her. We have expertise in what we do and have many customers that have and still refer us out to others, besides customers that are returning customers. We tried our hardest working with her but it seemed to be impossible. We also learned from other contractors that she is know for doing this, which is getting work done and then wanting a refund, as if she wants the work done for free. Maxwell did not talk with this customer but the receptionist Amanda did and the one time she did talk with him, he made it clear that for no cost we will fix it and when she did not want that but instead her full amount (not the tip) back he tried to work with her on giving back what he can which was $300 and this call was all done over the work phone (###-###-####).

Get R Done will settle at one of two options #1 $300 refund or #2 Get R Done comes back to redo the work the client is unhappy with.Sorry we will not be able to do a $700 refund due to the labor costs, materials that went into doing the work. We would only be able to give the client a refund of $300 (which we never offer refunds nor have we every needed to since this is the first compliant we have had that could not be resolved. Thanks,Amanda * Get R DoneKenosha, WI###-###-####