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Model Model Hair Fashion

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Reviews Model Model Hair Fashion

Model Model Hair Fashion Reviews (1)

Review: Amy complaints about the ModelModel Qutix Modern Deep hair is that it doesn’t hold up. It is a tangly mess that I can hardly manage or even run my fingers through. The hair is dried out and a huge unmanageable bush. This is the opposite of what I thought I was paying for. Also, for the price, $115 + tax, I did not expect for this to be a throw away weave. This is the reason why I ‘invested’ in this hair. Not to mention the cost of my install (an additional $140), this entire experience has been a waste of my time and money. The irony is that I bought this hair to save time and money. On July **, 2013, I contacted the store (Beauty Supply Supermarket, [redacted]), where I purchased this product. I spoke with the manager, [redacted] (sp) and was told that there is nothing they could do. I was sold this hair with the notion that it would last me up to a year. Realistically, I was at least hoping for 5-6 months. [redacted] told me that the only thing they would do was to make sure that their sales associates no longer promote the longevity of ModelModel hair which essentially is what the consumer is paying for. (Who buys a weave for $130 that is only good for one month? NO ONE! That's just not how the industry works). I asked her for the manufacturer’s information to contact ModelModel and was told that I needed to look on the box. Assuming I even still had the box (which I do, by the way), they just weren’t that helpful in assisting me in contacting ModelModel in a timely fashion, considering there is a 30day return policy which no one EVER told me about until AFTER I filed my complaint and was told that I was "too late" according to ModelModel. I did not have the box on hand at the time so I had to Google which took more time to do. During my internet research, I came across some awful, awful reviews for this hair as well as a statement on ModelModel's website stating that "ModelModel Hair Fashion, Inc. prides itself in the quality of our hair products and the integrity of our company policies. Please rest assured that Model Model Hair Fashion, Inc. is striving our best to offer you only the top quality controlled hair products. However, because our hairs are all created by hand, there may be a rare case of defect. In such case, please email us at [redacted] as soon as possible". First off, how exactly does one 'hand make' human hair? Also, there is no mention of a 30 day return policy, they clearly state "As soon as possible" so did they just make that up? This clause right here tells me that ModelModel knows they are selling garbage products, however, they refuse to resolve this issue for me. If I wanted to waste $130 I would have done that but I saw this as an investment and they have yet to hold up their end of the bargain. ModelModel is also trying to duck out of taking responsibility and standing behind their product because I lost my store receipt, saying that the bank receipt doesn't specify their product which is correct, however, I have all the packaging so what's really the issue? Also, I do have my bank statement where I paid for the product and I'm sure the store can pull up my receipt if necessary. They would if my bank requests it. All in all I see this as an escape route for ModelModel once again to not take ownership of their faulty product. They ought to be ashamed. You can't put a product on the market, market it as the best and then hide your hand when the consumer realizes it's faulty. That is false advertisement and their false advertising is the basis on which I purchased their product.Desired Settlement: Honestly, this entire process has been a stressful one. I just want my money back. This is the only resolution I see fit.

Business

Response:

We have read the customers statement and have a few specifications to point out. First off, when the customer makes a complaint about a hair, we do not have any knowledge of the integrity of the package prior to reception of the recipient. In our previous incidents with customer complaints, many proclaim that the hair doesn't hold up or it tangles, sheds, or any other hair problem you can think of. Majority of the time, it is due to mishandling of the product, such as installing it incorrectly, using excessive amounts of hair products, and not following proper hair

care procedures. Our relationships with our retailers are nothing more than a Distributor-Retailer relationship. What the workers at the retailers tell the customers have nothing to do with us.

When it comes to longevity of the product, it all comes down to how the was taken care of. We are not responsible for assumptions made about the hair, i.e. "I was sold this hair with the notion that it would last me up to a year." To the complaint about our "30 day policy," our website provides such information about our return policy. So in order to fill out a complaint form, one must go through tlie page to the section "contact us" and click the button "Questions about exchange?" Once that button is clicked, a window pops up with a disclaimer which indicates the steps needed to be taken in order for the complaint to go through. One step clearly states that "exchanges are accepted for 7 days from the date of the receipt''.; we gave her 30 days. We were more than gracious to try and satisfy the customer, but that doesn't apply to every situation. When we have received [redacted]'s complaint form, we did all we could do to help her while following our own guidelines. A copy of the email conversation can and will be provided for further proof on our customer service. Customer also states that she lost her store receipt. On our satisfaction policy, it states "Only defected hair will be exchanged with the Origillal receipt. She also claims to have had the original packaging, which would fit the first policy on the list of steps needed to take to complete a return. [redacted] also questions our "handmade" statement. To clarify, we do not hand-make hair, and we do not market our product saying such. We hand make our Wefts, so we can understand how one may mix up the two.

We fully understand [redacted]'s frustration in wanting a refund, but there is simply nothing we can do to comply with her needs. There were a lot of statements of her wanting a refund, but none pertaining to why she should get one. We apologize for any inconvenience this has caused our customer, [redacted], and The Revdex.com. Our desire as well as [redacted]'s is to continue business with each other in the most possible fairest way.

If you have any further inquiries, please, feel free to contact at any time. Thank you for your time and Consideration.

Business

Response:

Dear [redacted],

We have received notification concerning your complaint of our product, "Qutix Modern Deep", from the Revdex.com. First and foremost, we apologize for any inconvenience you might have experienced. ModelModel Hair Fashion understands your dissatisfaction regarding the product you have purchased and the time you have spent. Because we trust you to stay as our valued customers, we would like to refund you $130.00. You will be receiving the check within 10 business days.

We hope that you remain as our valued customer. Model Model Hair Fashion will continue to try our best to provide the best products for all of our customers. Once again, apologize for any inconvenience this purchase has caused you and thank you for your understanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The Company has since refunded the cost of the hair.

Sincerely,

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Description: HAIR PRODUCTS AND EQUIPMENT, WIGS & HAIRPIECES

Address: 113-25 14th Avenue, College Point, New York, United States, 11356

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