Modern Arts Packaging

Hi [redacted] – We wanted to report the resolution of complaint ID [redacted] This customers order was delivered on 4/27/after a stock issue on our endThe customer had advised they called and emailed numerous times to confirm status of their order, however we only had one phone message on our records After I contacted [redacted] directly we resolved the issue and we shipped the bags once they were back in stockI followed up with him again after delivery and he assured the order delivered to him as planned If you need any further details please do not hesitate to contact meBest Regards, Jeff ***

Hi [redacted] ?" We wanted to report the resolution of complaint ID [redacted] This customers order was delivered on 4/27/after a stock issue on our endThe customer had advised they called and emailed numerous times to confirm status of their order, however we only had one phone message on our records.? After I contacted [redacted] directly we resolved the issue and we shipped the bags once they were back in stockI followed up with him again after delivery and he assured the order delivered to him as planned.? If you need any further details please do not hesitate to contact meBest Regards, Jeff ***?

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.SThanks you all for your help on this issueWhile the business did get back with me as they stated in their response, I am convinced that without your help we would now have gotten a timely resolution on this issue if at allNo one made contact to inform our business that this item was out of stock, nor did it show out of stock onlineAgain thanks for your help in resolving this matter, but we would not recommend this company for uses

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** P.SThanks you all for your help on this issueWhile the business did get back with me as they stated in their response, I am convinced that without your help we would now have gotten a timely resolution on this issue if at allNo one made contact to inform our business that this item was out of stock, nor did it show out of stock onlineAgain thanks for your help in resolving this matter, but we would not recommend this company for uses...

As I previously mentioned, at the time of receiving Revdex.com’s correspondence regarding the complaint, we had received just voicemail from this customer questioning the status of their orderOn all order paperwork we clearly have both our phone number and an email, [email protected] available for customer supportI am convinced that our support system in place was not fully utilized before a Revdex.com complaint was initiatedWe feel this customer did not give us a fair shot at addressing their issue before filing a Revdex.com complaintWe regret this whole situation, but can assure that there is absolutely no way this customers order would have went unresolvedI have been heavily involved in our customer service department for over yearsWe handle hundreds of orders like this yearly as well as large custom retail packaging order for major global retailersFrom what I recall this is our first time having to address a complaint with Revdex.com and is no way reflection of our company as a wholeWe appreciate you taking the time to note this reply with the complaint in your systemIf there is anything additional I can supply please let me knowBest Regards ,Jeff ***

The consumer was not happy with time frame of web order We did refund them on $less $art prep feeAs we did set up the artWe thought we offered a fair resolutionBest, Jeff S

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The consumer was not happy with time frame of web order We did refund them on $less $art prep feeAs we did set up the artWe thought we offered a fair resolutionBest, Jeff S

Hi [redacted] ??" We wanted to report the resolution of complaint ID [redacted]This customers order was delivered on 4/27/after a stock issue on our endThe customer had advised they called and emailed numerous times to confirm status of their order, however we only had one phone message on our
records.? After I contacted [redacted] directly we resolved the issue and we shipped the bags once they were back in stockI followed up with him again after delivery and he assured the order delivered to him as planned.? If you need any further details please do not hesitate to contact meBest Regards, Jeff [redacted]?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As I previously mentioned, at the time of receiving Revdex.com’s correspondence regarding the complaint, we had received just 1 voicemail from this customer questioning the status of their order. On all order paperwork we clearly have both our phone number and an email, [email protected] available for customer support. I am convinced that our support system in place was not fully utilized before a Revdex.com complaint was initiated. We feel this customer did not give us a fair shot at addressing their issue before filing a Revdex.com complaint. We regret this whole situation, but can assure that there is absolutely no way this customers order would have went unresolved. I have been heavily involved in our customer service department for over 3 years. We handle hundreds of orders like this yearly as well as large custom retail packaging order for major global retailers. From what I recall this is our first time having to address a complaint with Revdex.com and is no way reflection of our company as a whole. We appreciate you taking the time to note this reply with the complaint in your system. If there is anything additional I can supply please let me know. Best Regards ,Jeff [redacted]

Hi [redacted] – We wanted to report the resolution of complaint ID [redacted]This customers order was delivered on 4/27/2016 after a stock issue on our end. The customer had advised they called and emailed numerous times to confirm status of their order, however we only had one phone message on our...

records.  After I contacted [redacted] directly we resolved the issue and we shipped the bags once they were back in stock. I followed up with him again after delivery and he assured the order delivered to him as planned.  If you need any further details please do not hesitate to contact me. Best Regards, Jeff [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted] P.S. Thanks you all for your help on this issue... While the business did get back with me as they stated in their response, I am convinced that without your help we would now have gotten a timely resolution on this issue if at all... No one made contact to inform our business that this item was out of stock, nor did it show out of stock online... Again thanks for your help in resolving this matter, but we would not recommend this company for uses...