Modern Cable Techniques, Inc.

We have been in communication with the customer *** about this issueLast we spoke to her we were supposed to send an exchange washer on Monday 1/8/but it did not happen that day and the customer told us she will call back to let us know when she can receive the exchangeThere was never
anything mentioned about the dryer having any issues that needed to be resolved, therefore we were going to resolve the issue of the washer by exchanging itThe customer was referred to by her mother which has purchased from this company before therefore the store policy of no refunds was clearly stated and known by the customers before the purchase was sentWe will be more than happy to resolve the issue by sending the exchange washer which we still have on hold waiting for *** to set up the date that would work for her or she can receive store creditWe would like to keep all our customers happy and are willing to find a solution that does not break the contract of no refunds only exchanges and/or store credit

The AC unit that was brought in for repair last year was not functioning at all. The customer was told that the repair was not going to be able to be done at the moment because we did not have the correct equipment needed in order to fix the unit. The customer choose to leave the unit here claiming...

that he could wait to see if in the near future we would be able to fix it. After months any unit left is considered abandonment since we are not responsible for storage. The customer came in this year to inquire about this AC and after months of being left here it was no longer found. As the customer stated he initially contacted us 10/6/2015 and did not reach out again until six months later, 4/6/2016. We tried to work something out but the customer wanted free appliances in exchange for a AC unit that was abandoned and worth nothing since it was not working. We were more than happy to give extremely generous prices for appliances he needed but he wanted it all free, something that we could not agree on.

Complaint: [redacted]
I am rejecting this response because: (1st) lie I did not abandon the a/c unit I kept in contact with you all the time ,I called and stop by 2 time s a month to see if it was repaired I lost track how many times I called and came in. (2nd) lie the unit was working it just wasn't blowing enough cold air, you stated it just might need some freon and you just didn't have any more I had to wait untill some more came in.(3rd) lie in october 2015 I called and you said the parts did not come in yet so I waited,in december again the parts did not come in, every month was   another excuse (no parts no freon the tech man is not here today and on on etc....)and you never called me back you had my numder from day 1 and I gave it to you again! and never a call back all lies . I call again and now you don't have the a/c unit anymore where is it.I was told you will replace it so I wait again and no call I come in and you tell me the all the units are in the container they did not take them out yet so I waited again no call so I call a month later again the units are still in the container (4th) lie. It's spring time 2016 and nothing I had to buy a new one $550.00, you want me to take a 10 year old stove and pay for it too!! the stove is garbage just like everything you have in there a (juck yard) you make great deals.  your telling  me thats a fair dea.l What did you do with my a/c unit . I want to to be reimbursed for my a/c unit .      
Regards,[redacted]