Modern Chevrolet

Review: I have been to Modern Body Shop twice now for repairs. Each time I have been very diappointed with the repair. The first time they had to fix and replace my front bumper and hood. When I go to pick up my car there was a 4-5inch gap between the hood and grill. I took it back for them to fix it and it took them another 3-4 days.The second time I was hit on the passanger side and they had to get the scratches and dents out and paint the car. When I pick the car up a week later I relize that the rear door will not lock or unlock. I take it to them that day. They looked at it for over 30min and say the latch is broken and they have to order the part. after 3 weeks I call to see if the part is in and it is. After 2 weeks of them having my car each time for the repair they still could not fix it the first time. There are still issues I have with my front bumper but I am just tired of taking it up there. Also I have been getting vibrations ever since the first repair I have had my brakes and roators replaces.Desired Settlement: I guess im not really looking for anything. However if I could get them to fix everything back to factory standards the gaps in the front bumper around my headlights and the vibration. I am going back for them to fix my door lock this week.

Business

Response:

Review: I bought a new 2014 camry from dealer and they installed a third party radio I paid them for navigation system last sunday whole assembly what they installed fell from roof and caused a accident they refuse to do any repirs on carWorst service everDesired Settlement: I asked for factory nav. and fix the dent that accident caused id they can't looking for $5000.00 so I can do the repiars

Business

Response:

Per Modern Toyota's General Manager:

We did indeed sell Mr. [redacted] a 2014 Toyota Camry one year ago (7/1/14). Mr. [redacted] was informed at that time there was not a navigation system provided by Toyota so the only option was to install a non-OEM unit which we facilitated on his behalf. Mr. [redacted] contacted sales manager Eric L[redacted] on 6/29/15 and explained that the overhead console assembly had dropped down and the microphone for the navigation system was exposed. It was not readily discernable as whether or not this was due to the navigation install last year or whether it was just an issue with the overhead console. Regardless, Eric contacted the installer and they promptly set up (at no charge to the customer) a repair visit to correct the issue. As to the damage on his vehicle, Eric L[redacted] visually inspected a small dent and had our detail shop buff out the scratches that he found. There is still some slight visible damage but very minor in scope. There is no factory alternative to the navigation that the customer had installed last year and the unit is functioning properly at this time. If there are any further issues with the navigation system Modern Toyota will promptly address as it is still under warranty. Any body repairs needed on the vehicle will be the responsibility of Mr. [redacted].

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They installed a third party I didn't they forgot to mention I paid additional money for a navigation system in car they paid a third party to install that was my buying condition when I purchased the car if they refuse from that statement then they sold the car on false pretense they put the mic of Bluetooth back it the car which can very well fall again I was lucky that I wasn't driving on highway with my kids I can't imagine the circumstance they have no regards of consumer safety they know how to sell cars if people die because of there sold product they care less I paid modern for a nav. Not a third party they are responsible for there product the little dent is a 8 inch scratch caused by modern nav. I told them I don't feel safe with this system only thing I needed to fix the car they refuse to do Eric and my conversation that I recorded I told him again and again I have young kids and I want to feel safe but you can see where I am at now I paid a lot of money for that car it is a assett to me I hope Eric doesn't have to worry about the his kid safety like me when they commute because it worries me to death I was told the system doesn't comes I LE only XLE then they should told me when they sold the car to me and took money for the nav. But no they sold the car sign a loan for 66 months and pushed me aside that's how we treat people shame on modern.

Regards,

Review: My name is [redacted] and live in Cary NC. I purchased Toyota Prius on March 23, 2014 from Modern Toyota 665 E King St, Boone, NC 28607. I was getting better deal from this dealer who was located at about 225 miles away from my house. I was assured of having an access to entire dealer network of TOYOTA. I trusted them and purchased the car.After six months, I started getting Low tire pressure icon on dashboard. I refilled air and got rid of that icon. It popped up again in two months and I took it to local dealer here in Raleigh. They were skeptical to look at issue and advised me to go to dealer from where car was purchased. I called Modern Toyota service department to coordinate with local dealer and get me some help. But lady at Modern Toyota was reluctant to help and was keep insisting that you have to bring your car to their dealership which was 225 miles away from my place.After that, low pressure icon has surfaced at least for 10 times and now I am regular customer of DISCOUNT TIRES who are such a nice people. They said that, there is no need to change the tire nor there is a nail inside any tire,Million dollar question is that if this is manufacturing defect, why network of Toyota dealer are not in a position help me? I keep travelling a lot with my car to meet my family and always live in fear of on road fiasco by my Prius.It has been more than 12 months and I am still living with that issue. I have put about 21000 miles on my car and it is under warranty but I am NOT getting support from manufacturer TOYOTA or dealer Modern Toyota.Can someone help me here?Thanks for reading my frustration.Desired Settlement: I would like On board computer system to be replaced as it is keep giving me faulty signals all time and creating scary situation when driving long disctance.

Business

Response:

Please see the below note from the Guy Wade, General Manager of Modern Toyota of Boone.

Dear Ms. [redacted],

We at Modern Toyota of Boone are very sorry to hear the issues with your Tire Pressure monitoring system. My name is Guy Wade and I’m the manager here in Boone and would love to make you a happy customer. Please contact me at 252-347-5900 cell. I would like to talk with you and find a solution for you.

Thank you.

Review: After purchasing a new 2015 Altima from this dealership we traded in our 2010 coupe and they did not call for a pay off during the initial contract settlement, they went on an estimated amount. We did not receive a second key on day of purchase either nor were they going to let us pre-drive vehicle, that is until we asked and the mileage wasn't as promised (had more mileage). We were told by their management, also by our sales agent that all amounts due on vehicle after the contract was settled that they (nissan) would pay off because it's legally their vehicle. They told me that within 10days a vehicle get settled that were responsible for the total payoff. Their management,our agent and their finance department said they would take care of if promptly, as of 12/7/14 it currently isn't totally paid off.Desired Settlement: I would like the complete payoff of the 2010 NISSAN ALTIMA coupe paid off completely.

Business

Response:

Good afternoon,

According to the General Manager of Modern Nissan, this vehicle has been paid off completely. An exact payoff was not available on Saturday evening at 7 PM when they bought the vehicle, since their credit union was already closed. Our estimate was $52 short for which we have sent a check.

Also, the second key has been sent to the customer since it was not available that evening. If you need anything else let me know.

Thank you.