Modern Design Center Inc

I am rejecting this response because:
I have broken chairs that I paid $for and the company will not replace them like they told me they would in our initial correspondencesI have emails from the company saying they are waiting for the chairs to come into stock and then they will replace themChairs I purchased from a "different" website that I received incorrectly shouldn't have anything to do with CHAIRS THAT ARE BROKEN on delivery

This is in response to the client's emailThe client has offered to shoulder $of the total shipping charges of $When we say "we will then have to bear all the charges", we were referring to the restocking fee and not the shipping chargesWe could have made this clear to the client.The client has now received his full refund, I am pasted his email belowWe have also issued his credit card the full $refund for the shipping cost so we will have to call the bank to inform that it was a duplicate refund as we were not aware that he has already received his refund and we only knew about it when he emailed us yesterday.We are not a "scam" as our client was sayingWe have delivered the client's chair on time, however, it was not the one the client has expected as the remote control was not part of it so we had to take it backAs a result, we have a chair that we cannot sell anymore and we were asked by the manufacturer (Inada) to take all their chairs from our websiteWe are a small company trying to work hard and live by and this experience is too much for us to bear not counting the unnecessary pressure it has infused to both partiesInada, the manufacturer of the chair did not take any responsibility on this matter, they were supposed to take back the chair as the client has also gave them feedback about it but instead, they just asked us to take down their products from our websitePlease extend our sincerest apologies to the clientThis is a lesson that was learned on our partBegin forwarded message:From: Gary Weibert Subject: Re: Your Sora Leather True Zero Gravity Recliner Has Shipped (#84926) - Breeze HandDate: February 6, at 3:38:PM PSTTo: "[email protected]" My credit card company announced that they have ruled against you and I've received the refundI hope they bill you the amount

I am rejecting this response because:The business is neglecting to realize they wasted massive amounts of my time and took this extreme extent to finally acknowledge any shortcoming on their part.They also neglect to admit that it's not merely me who regards them as scammers. As already mentioned, numerous complaints against them online at Yelp et al all use the word SCAM to describe them. If it takes such an extreme level of complaints to make them budge at all, that is NOT learning their lesson and I fear they will continue to SCAM other customers. I therefore request you issue a negative rating with them at the Revdex.com and close the case. They are terrible people who have no sense of treating the customer properly, which repeatedly gets this company in hot water. The reason I obtained my money back was because the credit card company issued the refund, with the business now scrambling because they're in so much trouble they're running scared. Finally. And that is not learning their lesson.I am exhausted going back and forth with them and their changing definition of what bearing "all" costs are (excuse me, but "all" means "all" -- end of subject! Why they believe they can weasel out of that definition proves they are STILL scammers who have NOT learned the most crucial lesson: a company should not make promises it refuses to keep. Their referring to my initial offer is trying to confuse the issue: as I'm already sick of repeating, they TURNED DOWN any offer I made and instead rubbed my nose in it and (as documented) Ashley said they would instead "have to bear ALL costs." Revdex.com: please stop letting this ridiculous dishonesty by them continue andjudge this with a final negative rating with them. I'm tired of their obfuscations and lies and so should you be. This is my final rejection.

Dear Revdex.com,We have been corresponding with Mr. [redacted] re his order.His first order was from LoftModern.com (#[redacted]) on April 28, 2017. We have shipped the chairs on time but he was insisting that he received the wrong chairs. He was insisting that he ordered the walnut, however, it clearly show in the...

order confirmation that he ordered the black/white. I am sending herewith our correspondence with him.He still insisted and filed a dispute and as a result, we were debited for the whole amount and Mr. [redacted] was credited for it on June 24, 2016. He has the chairs and also hasn't paid us for it as he filed a dispute. We were following him up but was ignoring us.Mr. [redacted] placed another order on our other website, Allmodernoutlet.com (Order #: [redacted]) on June 16, 2016. We have shipped the order on time and the client received them and said one of the chairs was damaged. We then filed a claim with the freight company. We are sending Mr. [redacted] a replacement, however, we informed him that we need the other chairs first to be returned to us - the one I mentioned above with Order #[redacted] but didn't hear from him.Thank you.Best regards,[redacted]

Dear Sir/Madam,I am writing re the complaint filed by the customer.We have been going back and forth with the client, and I must say it's really hard to deal with him. He ordered a high-ticketed item and have decided to return it thought we informed him that it's non-returnable, he still insisted to...

return it. Also, he doesn't even want to shoulder any of the shipping cost we incurred in sending the chair to him and picking it up from him. The client has also been contacting our vendor which led to so much confusion.  It was very hard on our part to deal with him, considering that we lost a lot of money (approximately $4,000) and we will not be able to sell the chair anymore. At first he was demanding for the remote and it was shipped to him but later on he was complaining about the chair that it's not comfortable. We have lost so many hours and energy dealing with this client. We just wish he never bought from us. He emailed us a lot of times and we would answer him and then he will react and email us not to contact him anymore and then he would contact us again and we feel very harassed. I am sending herewith copies of our correspondence with him and with our vendor for your perusal. Since the client has returned the item, we have the right to charge him for the shipping cost incurred in sending the chair and picking it up from him. No restocking fee was charged to the client.Sincerely yours,