Modern Electric Water Company

Complaint: [redacted] I am rejecting this response because:Thing is the least holds name is on the box and have been there a fews days after moving inIt is completely unexcused not receiving my billThe name on my box has the lease hold name on it and still has not change so why is ok for it to just come now, when its consisted late? That's called a scam Sincerely [redacted]

*** *** moved into this complex in July 2017. When the tenant moves in the apartment manager/owner (*** ***) gives them a key to the mail box and a key to the apartment. *** also says she instructs the tenant to put their name and apartment number on the mail box for the
US Postal service to deliver the mail. More and more, due to homeland security issues and identity theft, unless their name is on the box, the postal service will not deliver or leave mail there. Modern sent invoices on 8/1, 9/and 10/as well as payment not received reminders on 9/and 10/and all were returned. We then attached a paper notice to the door of the apartment asking the tenant to contact us immediately to avoid a service interruptionThese paper door hangers were left on both 9/and on 10/10. However, we did not hear from the tenant so the service ended up being turned off on 10/for the 9/bill (for August usage) due 9/30. We are sorry she is frustrated, but in our defense, Modern did attempt to make contact but did not hear from *** until her service was off. I would be willing to credit her for the reconnect fee of $this one time to show our willingness to work with her. But she also needs to communicate back to us when she receives a notice on her door, or doesn't receiver her bills. Also to he postal service so they will deliver her mailToday I spoke to the apartment manager (*** ***) and she will contact the tenant again with the instructions on how to set up the mail box. *** needs to contact us about the October 3rd bill sent to the complex and returned so she knows when that is due and can avoid additional late fees or a service interruption from that bill. She is always welcome to call me personally on my direct line at (509) 755-9004. Lastly, we can set up e-mail billing notices if she wants to provide us with an e-mail address.Sincerely,Darlene A*** Our bills mail the first week of each month and are due on the last day of that month

Complaint: [redacted]
I am rejecting this response because:Thing is the least holds name is on the box and have been there a fews days after moving in. It is completely unexcused not receiving my bill. The name on my box has the lease hold name on it and still has not change so why is ok for it to just come now, when its consisted late? That's called a scam. 
Sincerely
[redacted]

Mr. [redacted] made a partial payment online, it was not enough to keep the account from being disconnected.  We sent him a reminder notice in the mail asking for the balance due.  A week later he had not replied to the notice so a door hanger was placed on his door to alert him of the...

pending service disconnect.  When someone calls in to talk about their account we explain the options to prevent the disconnect.  He claims he called but what he stated he was told was not our policy and is not something we could have offered as an option.  Other solutions were available that could have prevented the disconnect.  Our system tracks incoming calls and we show no call came in on his account or from his phone number.
The service was disconnected - he called and asked us to come out after office hours to reconnect the service.  There is a $165 fee for an after hours reconnect so he wrote a check for the fee and the unpaid past due amount on his bill. 
Mr. [redacted] called in the next morning to tell us he had called and made arrangements and should not have been disconnected.  I explained I did not see anything noted on his account and that the arrangement he said he had is not something we could offer.  We sent two notices and did not show any response.  He said he did call and he would just stop pay on his check.  I replied that would result in another service disconnect.  He asked to speak to my manager, I said I would be happy to have the General Manager call him or would ask the General Manager what we could do  to do to help him, but he was in a meeting so I could call him back. He told me he was going to call his attorney and was going to call the Revdex.com- I said I was sorry he was upset and he could do that if he wanted to or he could have his attorney call me.
Then he became very irate- he told me no.... I was going to go get the General Manager now!!!  I explained our manager was in a meeting and would not be done for about two hours.  He insisted I get the manager immediately.  I told him I would call him back or have the manager call him back as soon as he was back from his meeting.  He did not want that so would not get off the phone.  I finally told him we were not able to do anything until I spoke to our manager and that we would call him back  so I was going to hang up.  He swore and told me to get the manager on the phone now, so I hung up. 
When the manager returned we discussed Mr. [redacted]'s issues and agreed we would waive the $165 after hours reconnect fee one time.  The General Manager called and told Mr. [redacted] he would need to pay the balance due and that we would not be charging the after hours reconnect fee this time as a courtesy to him.  I am sorry he felt I was not sympatric to his demands, I was responding to the data I have on my side which did not match his version of events and I did explain we could discuss a compromise but needed approval with what we could do from our General Manager first.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wanted to cancel the complaint I had  with modern  electric. joe their general manager resolved the issue I had and was very polite. Thank you for your time and effort on this. Sincerely, [redacted]