Modern Exterminating & Termite Control Co

May 18, To Whom It May Concern: Modern Exterminating and Termite Control has been in business since and works very hard at maintaining a good relationship with all of its customersAlthough we know it is impossible to make every customer happy, we always take the time to look into any complaint that may come our way.I’m sorry that [redacted] does not feel that Modern Exterminating did a satisfactory job for him, but after talking with the two techs that were involved; we do believe that his accusations are unwarranted and misguidedOur reasons are listed below [redacted] does not know our protocol for doing termite treatments, or why we would put two men on a truck, even if there was only enough work for one man(Safety is one reason and the law is the other) The owner has based the price of the job on what he believes, and not on the factsHe has assumed that because there were two men on the property that the job should have, or could have been done quicker therefore allowing him to return to work earlier and that is not trueOur price is determined by the liner feet of the house, which will calculate how much chemical and the approximate time it will takeThis is not an exact Science, but does give an approximate of timeI also feel that if they had only spent an hour on a $1,that his next complaint would have been that it was done to quick After talking with Ray, who [redacted] gave praise to and committed to saying that he did the whole job himself was refuted by Ray who said Scott did exactly what he was supposed to doEach tech is assigned a certain responsibility, and there are often times where one has to wait on the other to finish their job to follow up behind them Each man does have a habit of smoking, but never smoked around the customer’s houseThey only had a cigarette near the truck which was Some 20–feet away from the houseThey also took the time to make sure no cigarettes where left around and put them in the trash The customer decided that it would be good for him to call our office and let us know his concern, by cursing out one of our office employees using all sorts of explicit languageIt is of our determination that Modern provided the customer with satisfactory work, that all work was done in a professional manner, and we do not believe this customer should receive any compensation.Sincerely, David E Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Thank you for allowing me the opportunity to reject the response from Modern Exterminating as their explanation in the letter vswhat I was initially told by my sales representative, Dominic P***, are in conflict with each other When MrP [redacted] was working on my estimate for the project, he did inform me the job was a two person job and that the price I paid was reflective on two men completing the work This way I would have the project completed efficiently and to my satisfaction One of the men sent would be the individual digging the holes around my home and the other would be right behind him inserting the product I was told that this was how the work was to be completed as to ensure that the team completes the project in quick manner However, on the day of the project, I did not receive what was promised to me and instead had two men sent over to my home yet only one of the employees actually completed all of the work and employee number 2, Scott, decided to sit in their work truck the entire time and smoke cigarettes which can be seen in photo which is attached to my response Photo represents just some of the ashes left on my property when Scott had left on my driveway and in my front yard much closer to my home than the 20-feet that MrE [redacted] is claiming in his response My dissatisfaction primarily lies in the fact that while I was paying for two men according to my sales rep, only one was doing the work Add to the fact that I had to leave my job to make sure I was at my home to meet the workers and make sure they were doing the job and that the job could have gone by much quicker had both men been doing work as opposed to one, and you can see my frustration as a customer MrE [redacted] is correct that I did call in to the office, upon my sales representative's urging, to find out what exactly was going on and at no time did the owner or anyone else apologize for the terrible service I was receiving I will also disagree with MrE [redacted] 's assertion that I cursed on the phone I don't conduct myself like that Had MrE [redacted] responded to me directly at my request instead of waiting for me to file a complaint again Modern Exterminating, I'm sure he and I could have come to a reasonable understanding and agreement as to a price adjustment Should MrE [redacted] wish to contact me directly, he is welcome to do so to discuss a settlement arrangement Regards, [redacted]