I spoke with owner of [redacted] and he said his tech did find low on refrigerant as Tech [redacted] had stated on invoice.Best recommendation is to replace system or make repair as [redacted] stated on invoice but homeowner has decided to charge up system by [redacted] .We have cut a check and sending back to homeowner per Snyder's goal of complete satisfaction
[A default letter is provid [redacted] here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We did have the issues that have been explain [redacted] in the complaint and we did make a settlement to have the years maintenance includ [redacted] with her extend [redacted] warrantyI did receive a call on Saturday to which I respond [redacted] promptly and explain [redacted] that the lien documents that she receiv [redacted] hadn't been submitt [redacted] to the City of JacksonvilleI explain [redacted] that this was just a formality that we do in the Construction Trade and they have to be submitt [redacted] in a timely mannerI want to make it clear that hers haven't been submitt**It has nothing to do with any cr**it reportI call [redacted] Monday morning to let her know that everything was fine with the lien documents and that I would put the agreement in the mail to herIt was 8:am but I know she was probably already at workI put the documents in the mail today as I told her I would on SaturdayI sent an apology letter along with other documentsSnyder does many change outs of air conditioning everydayIf I told you that we never had any incidents I would be lyingThings happen and I ***'t know why things happen to good people like this but I think we do a good job of doing the right thingWhich is one of Snyder's Core Values
Snyder has sent the apology and the maintenance agreementWe have call** and confirm** that she did receive this in the mailWe look forward to mending this relationship going forward
We did have the issues that have been explain** in the complaint and we did make a settlement to have the 12 years maintenance includ** with her extend** warranty. I did receive a call on Saturday to which I respond** promptly and explain** that the lien documents that she receiv** hadn't been...
submitt** to the City of Jacksonville. I explain** that this was just a formality that we do in the Construction Trade and they have to be submitt** in a timely manner. I want to make it clear that hers haven't been submitt**. It has nothing to do with any cr**it report. I call** Monday morning to let her know that everything was fine with the lien documents and that I would put the agreement in the mail to her. It was 8:30 am but I know she was probably already at work. I put the documents in the mail today as I told her I would on Saturday. I sent an apology letter along with other documents. Snyder does many change outs of air conditioning everyday. If I told you that we never had any incidents I would be lying. Things happen and I [redacted]'t know why things happen to good people like this but I think we do a good job of doing the right thing. Which is one of Snyder's Core Values.
[A default letter is provid** here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have review** the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I spoke with owner of [redacted] and he said his tech did find low on refrigerant as Tech [redacted] had stated on invoice.Best recommendation is to replace system or make repair as [redacted] stated on invoice but homeowner has decided to charge up system by [redacted].We have cut a check and sending back to homeowner per Snyder's goal of complete satisfaction.
I spoke with [redacted] and [redacted] about this matter. [redacted] will be getting refund check sent to her today.If we had report from another company we could then verify if [redacted] had anything wrong. She told [redacted] that she didn't have another Company's invoice.If you need further info please let me know.**...
I spoke with owner of [redacted] and he said his tech did find low on refrigerant as Tech [redacted] had stated on invoice.Best recommendation is to replace system or make repair as [redacted] stated on invoice but homeowner has decided to charge up system by [redacted] .We have cut a check and sending back to homeowner per Snyder's goal of complete satisfaction
[A default letter is provid [redacted] here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We did have the issues that have been explain [redacted] in the complaint and we did make a settlement to have the years maintenance includ [redacted] with her extend [redacted] warrantyI did receive a call on Saturday to which I respond [redacted] promptly and explain [redacted] that the lien documents that she receiv [redacted] hadn't been submitt [redacted] to the City of JacksonvilleI explain [redacted] that this was just a formality that we do in the Construction Trade and they have to be submitt [redacted] in a timely mannerI want to make it clear that hers haven't been submitt**It has nothing to do with any cr**it reportI call [redacted] Monday morning to let her know that everything was fine with the lien documents and that I would put the agreement in the mail to herIt was 8:am but I know she was probably already at workI put the documents in the mail today as I told her I would on SaturdayI sent an apology letter along with other documentsSnyder does many change outs of air conditioning everydayIf I told you that we never had any incidents I would be lyingThings happen and I ***'t know why things happen to good people like this but I think we do a good job of doing the right thingWhich is one of Snyder's Core Values
Snyder has sent the apology and the maintenance agreementWe have call** and confirm** that she did receive this in the mailWe look forward to mending this relationship going forward
We did have the issues that have been explain** in the complaint and we did make a settlement to have the 12 years maintenance includ** with her extend** warranty. I did receive a call on Saturday to which I respond** promptly and explain** that the lien documents that she receiv** hadn't been...
submitt** to the City of Jacksonville. I explain** that this was just a formality that we do in the Construction Trade and they have to be submitt** in a timely manner. I want to make it clear that hers haven't been submitt**. It has nothing to do with any cr**it report. I call** Monday morning to let her know that everything was fine with the lien documents and that I would put the agreement in the mail to her. It was 8:30 am but I know she was probably already at work. I put the documents in the mail today as I told her I would on Saturday. I sent an apology letter along with other documents. Snyder does many change outs of air conditioning everyday. If I told you that we never had any incidents I would be lying. Things happen and I [redacted]'t know why things happen to good people like this but I think we do a good job of doing the right thing. Which is one of Snyder's Core Values.
[A default letter is provid** here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have review** the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I spoke with owner of [redacted] and he said his tech did find low on refrigerant as Tech [redacted] had stated on invoice.Best recommendation is to replace system or make repair as [redacted] stated on invoice but homeowner has decided to charge up system by [redacted].We have cut a check and sending back to homeowner per Snyder's goal of complete satisfaction.
I spoke with [redacted] and [redacted] about this matter. [redacted] will be getting refund check sent to her today.If we had report from another company we could then verify if [redacted] had anything wrong. She told [redacted] that she didn't have another Company's invoice.If you need further info please let me know.**...
[redacted]