Modern Laboratory Services & Supplies

Revdex.com Netri Washington DC andEastern Pa.ID # [redacted] Alaska, Hawaii and the US territories out side of the USA get calculated ratesThe WEB should have shown the correct rate at the time of your check outWe apologize for this error,The WEB site is a different system then our internal systemWe are currently upgrading our platform to resolve this issue.Again, we apologize for this inconvenience.Thank youGretta R***Harriet Carter Gifts

This order was cancelled and? a full credit was issued back on 07-20-$105.14.? the corrected shipping & handling comes up when the? order goes to processing the customer may have been out of the system at this time.? Shipping? is adjusted for the weight and distance as noted on line and also in our catalogsHI., AKUS Territories.Thank youG R***Harriet Carter Gifts

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, who will follow up and check if the company makes the required changes to their system an is in compliance with correct online billing practices ? Regards, [redacted] ***

December 6, 2017Dear [redacted] ***,The mailed in order by [redacted] did take slightly longer than as it occurred during one ofour heaviest mailed in order times (November before Thanksgiving).As with all mailed in orders, checks our deposited in the bank and orders are sent to be scanned intoour systemOnce this occurs, the order is printed, sent to the warehouse for picking and shipment.We are sorry this order took slightly longer than normalHowever, given the time of year and thevolume of orders received, we do try our best to get orders out as quickly as possible.We are sorry for any inconvenience caused to [redacted] and will certainly try harder in the future to satisfy our customers.Sincerely,Fresh FindsCustomer ServiceGretta R/ Supervisor

***Tell us why here...Complaint # ID [redacted] At the time of placing her order? [redacted] accepted the Advantage Program, offering? a 10% off on this order also a rebate check from the Advantage membership program within days of that purchase for the shipping and handling fee,The program was accepted .? We have emailed all this information to [redacted] ,? Advantage Program , attn: Rafael M [redacted] ( [redacted] @claruscommerce.com ) We will have this company delete? [redacted] from their program and she will receive her money back $from [redacted] .Thank youGretta R***Harriet Carter Gifts

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this makes sense.? I will follow up with [redacted] on? my auto-fill issue.Thanks for the speedy response, and I hope you understand why I 'freaked out' Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? Thing is why did I have to go to this step to get this resolved? Pathetic! Not once did Harriet ever respond to my request.Bunch of bolognaSorry to get Revdex.com involved Regards, [redacted] ***

*** *** ***THE Revdex.comREF: # ***The only time our site auto fills a customer's name and address is if they have a saved account for our siteand they log into theirtheir account prior to checking outWe cannot find a saved account for *** *** so the site would not
auto fill her name and address.We respectfully believe that the auto fill process *** *** experienced was part of her own computer system. Regards, Gretta R***Harriet Carter GiftsCustomer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this makes sense. I will follow up with *** on my auto-fill issue.Thanks for the speedy response, and I hope you understand why I 'freaked out'
Regards,
*** ***

This order was cancelled and a full credit was issued back on 07-20-$105.14. the corrected shipping & handling comes up when the order goes to processing the customer may have been out of the system at this time. Shipping is adjusted for the weight and distance
as noted on line and also in our catalogsHI., AKUS Territories.Thank youG R***Harriet Carter Gifts

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thing is why did I have to go to this step to get this resolved? Pathetic! Not once did Harriet ever respond to my request.Bunch of bolognaSorry to get Revdex.com involved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** ***The Revdex.comREF: ID # ***, *** * ***We have received your request regarding *** ***'s desire to have his name removed from our mailing file.We have added *** *** to our master file suppression so that, should his name come to Harriet
Carter through another sourcein the future we will drop him from all future mailings as long as he remains at his current address. Please note that this process does take time and it is possible that he may receive or additional catalogs from us because of crossover from the time of request and the time shen lists are pulled to be processed for mailing. Please allow to weeks for this process to complete.I apologize for any inconvenience this may have caused and I hope this clears up this matter to everyone's satisfaction.Sincerely,Gretta R***Harriet Carter Gifts

*** ***The Revdex.comID # ***A credit was posted on 04-01-in the amount of $34.95,we feel the customer will see this credit within the next few days once her bank has receipt of the posting.. RegardsGretta R***Harriet Carter / Fresh
FindsMontgomeryville, Pa18936

***Tell us why here...Complaint # ID ***At the time of placing her order *** *** accepted the Advantage Program, offering a 10% off on this order also a rebate check from the Advantage membership program within days of that purchase for the shipping and handling fee,The
program was accepted . We have emailed all this information to *** ***, Advantage Program , attn: Rafael M*** (***@claruscommerce.com ) We will have this company delete *** *** from their program and she will receive her money back $from *** *** .Thank youGretta R***Harriet Carter Gifts

December 6, 2017Dear *** ***,The mailed in order by *** *** did take slightly longer than as it occurred during one ofour heaviest mailed in order times (November before Thanksgiving).As with all mailed in orders, checks our deposited in the bank and orders are sent to be scanned
intoour systemOnce this occurs, the order is printed, sent to the warehouse for picking and shipment.We are sorry this order took slightly longer than normalHowever, given the time of year and thevolume of orders received, we do try our best to get orders out as quickly as possible.We are sorry for any inconvenience caused to *** *** and will certainly try harder in the future to satisfy our customers.Sincerely,Fresh FindsCustomer ServiceGretta R/ Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, who will follow up and check if the company makes the required changes to their system an is in compliance with correct online billing practices
Regards,
*** ***

Revdex.com*** *** *** ** * ***This complaint has been taken care of. A full credit was issued to *** *** *** $as of 09-18-17.Thank youHarriet Carter GiftsGretta R***

Revdex.com Netri Washington DC andEastern Pa.ID #***Alaska, Hawaii and the US territories out side of the USA get calculated ratesThe WEB should have shown the correct rate at the time of your check outWe apologize for this error,The WEB site is a different system then our internal systemWe are currently upgrading our platform to resolve this issue.Again, we apologize for this inconvenience.Thank youGretta R***Harriet Carter Gifts