Modern Living

We responded to this customer 4-times with images, links and descriptions of what she orderedThe items she ordered on her order confirmation are indeed the items she receivedThis customer is simply incorrectFurther, the 'damage' she is referring to is a minor crease in the portion of one sticker that is not usedIt is on the edge of the trim of the stickerThe sticker itself that goes on the wall is fineThese unfortunately are non-returnable items and an RMA was not issuedWe are more than happy to locate the items and send them back to her at her expenseThanksDevin B [redacted]

Revdex.com spoke with the owner of the companyWhile they do have a policy to follow if an item is damaged this customer did not follow that policy and sent items back to the business with no RMAAt this time the business is not able to locate them because if the manner the customer sent the items back to themThe business offered to replace and expiate the items orderedIt was only after that the customer mentioned anything about damageAt this time the business has exhausted the options they have to satisfied this customer and will stick to the return policy

We responded to this customer 4-times with images, links and descriptions of what she orderedThe items she ordered on her order confirmation are indeed the items she receivedThis customer is
simply incorrectFurther, the 'damage' she is referring to is a minor crease in the portion of one sticker that is not usedIt is on the edge of the trim of the stickerThe sticker itself that goes on the wall is fineThese unfortunately are non-returnable items and an RMA was not issuedWe are more than happy to locate the items and send them back to her at her expense.
Thanks
Devin B***
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMay 29, Modern Living LLC Rhoadmiller St Richmond VA, ATTN: MrDevin W*** Re: Demand for Payment Dear MrW*** Please be advised that Modern Living LLC owes *** *** the sum of $*** *** purchased merchandise for *** *** *** however, the incorrect items were received and the items were received in damaged conditionWe have correspondence, including pictures showing the merchandise was received damaged along with several good faith attempts on our part to rectify the matterAdditionally, we have USPS tracking certification indicating the merchandise was returned and received by your companyWe are providing Modern Living LLC's an opportunity to settle this matter before *** *** files suit against Modern Living LLC in Small Claims CourtIf we do not receive a refund from Modern Living LLC on or before June 10, 2016, *** *** will file a lawsuit against Modern Living LLC without further noticeIf a judgment is obtained against Modern Living LLC, Modern Living LLC will be ordered to pay court costsBased on the foregoing, we expect payment in the amount of $made payable to *** ***, *** *** *** *** *** *** *** *** *** *** no later than June 8, If Modern Living LLC decides to ignore this demand for payment, *** *** will further pursue all of its legal remedies on behalf of *** *** without further notice to Modern Living LLCThis letter serves as evidence that *** *** has attempted to resolve this matter informallySincerely, *** *** *** ***
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
May 29, Modern Living LLC Rhoadmiller St Richmond VA, ATTN: MrDevin W*** Re: Demand for Payment Dear MrW*** Please be advised that Modern Living LLC owes *** *** the sum of $*** *** purchased merchandise for *** *** *** however, the incorrect items were received and the items were received in damaged conditionWe have correspondence, including pictures showing the merchandise was received damaged along with several good faith attempts on our part to rectify the matterAdditionally, we have USPS tracking certification indicating the merchandise was returned and received by your companyWe are providing Modern Living LLC's an opportunity to settle this matter before *** *** files suit against Modern Living LLC in Small Claims CourtIf we do not receive a refund from Modern Living LLC on or before June 10, 2016, *** *** will file a lawsuit against Modern Living LLC without further noticeIf a judgment is obtained against Modern Living LLC, Modern Living LLC will be ordered to pay court costsBased on the foregoing, we expect payment in the amount of $made payable to *** ***, *** *** *** *** *** *** *** *** *** *** no later than June 8, If Modern Living LLC decides to ignore this demand for payment, *** *** will further pursue all of its legal remedies on behalf of *** *** without further notice to Modern Living LLCThis letter serves as evidence that *** *** has attempted to resolve this matter informallySincerely,
*** *** *** ***
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*** *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see the attached copies of email correspondence  between myself and the retailer, in which you will discover the retailer is not being completely truthful. I sent a picture as proof of the damaged goods, however you will fine my concern was never acknowledged. In addition, the retailer still insists I ordered the incorrect items, which is also untrue. I understand the packing receipt indicates the items, were shipped, however you will find I communicated what is shown on the packing slip and the shipment I received are not the same. At first, I was willing to exchange the both the incorrect items and the damaged items, however the retailer was untruthful, extremely unhelpful and unreasonable. Because I needed the shipment for a work event, I placed an order with an alternate company. I am requesting a refund for the original cost of the items plus the shipping costs I incurred to return the damaged and incorrect items. 
Regards,
[redacted]

We responded to this customer 4-5 times with images, links and descriptions of what she ordered. The items she ordered on her order confirmation are indeed the items she received. This customer is simply incorrect. Further, the 'damage' she is referring to is a minor crease in the portion of one...

sticker that is not used. It is on the edge of the trim of the sticker. The sticker itself that goes on the wall is fine. These unfortunately are non-returnable items and an RMA was not issued. We are more than happy to locate the items and send them back to her at her expense. Thanks. Devin B. [redacted]

Review: On 3/22/16, I purchased products under order# [redacted]. On 3/24/2016 I received the order, however the shipment was not as expected. I ordered the SKU# RM-[redacted] as shown on the website, however I received SKU# BK-[redacted]. Also, some of the merchandise was damaged with a hole that ran through all of the vinyls in the entire package. I tried calling the customer service number provided on the website, however it is just a voicemail. I took pictures of the damaged item and contacted the company via email to advise I received the incorrect items and damaged items. They advised I ordered the incorrect item and because it was my error, I could exchange, but would have to pay shipping costs to exchange it. They never addressed the damaged items. The website states customers must call their customer service number to obtain a RMA (return number) to return a product. I left several messages to obtain a RMA number, however my calls were never returned. After several attempts to resolve the issue via phone and e-mail , I sent an email to advise I had placed the merchandise in the mail because it I received incorrect and damaged items and was unable to get ahold of their customer care unit. I received an emailed response that the items are not returnable. The items I purchased were not marked as “non-returnable” on the website. In addition, I received the incorrect and damaged merchandise. Again, they never addressed the damaged items. I confirmed under USPS Tracking number [redacted] the return shipment was delivered and received at the company on 3/31/2015 10:55am.Desired Settlement: I am requesting a full refund in the amount of the purchase price of $337.47 plus $47.89 for the shipping cost I incurred to return the incorrect and damaged items for a total of $385.36. Sincerely, [redacted]

Business

Response:

We responded to this customer 4-5 times with images, links and descriptions of what she ordered. The items she ordered on her order confirmation are indeed the items she received. This customer is simply incorrect. Further, the 'damage' she is referring to is a minor crease in the portion of one sticker that is not used. It is on the edge of the trim of the sticker. The sticker itself that goes on the wall is fine. These unfortunately are non-returnable items and an RMA was not issued. We are more than happy to locate the items and send them back to her at her expense. Thanks. Devin B. [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see the attached copies of email correspondence between myself and the retailer, in which you will discover the retailer is not being completely truthful. I sent a picture as proof of the damaged goods, however you will fine my concern was never acknowledged. In addition, the retailer still insists I ordered the incorrect items, which is also untrue. I understand the packing receipt indicates the items, were shipped, however you will find I communicated what is shown on the packing slip and the shipment I received are not the same. At first, I was willing to exchange the both the incorrect items and the damaged items, however the retailer was untruthful, extremely unhelpful and unreasonable. Because I needed the shipment for a work event, I placed an order with an alternate company. I am requesting a refund for the original cost of the items plus the shipping costs I incurred to return the damaged and incorrect items.

Regards,

Business

Response:

Revdex.com spoke with the owner of the company. While they do have a policy to follow if an item is damaged this customer did not follow that policy and sent items back to the business with no RMA. At this time the business is not able to locate them because if the manner the customer sent the items back to them. The business offered to replace and expiate the items ordered. It was only after that the customer mentioned anything about damage. At this time the business has exhausted the options they have to satisfied this customer and will stick to the return policy.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. May 29, 2016 Modern Living LLC 1607 Rhoadmiller St Richmond VA, 23220 ATTN: Mr. Devin W[redacted] Re: Demand for Payment Dear Mr. W[redacted] Please be advised that Modern Living LLC owes [redacted] the sum of $337.47. [redacted] purchased merchandise for [redacted] however, the incorrect items were received and the items were received in damaged condition. We have correspondence, including pictures showing the merchandise was received damaged along with several good faith attempts on our part to rectify the matter. Additionally, we have USPS tracking certification indicating the merchandise was returned and received by your company. We are providing Modern Living LLC's an opportunity to settle this matter before [redacted] files suit against Modern Living LLC in Small Claims Court. If we do not receive a refund from Modern Living LLC on or before June 10, 2016, [redacted] will file a lawsuit against Modern Living LLC without further notice. If a judgment is obtained against Modern Living LLC, Modern Living LLC will be ordered to pay court costs. Based on the foregoing, we expect payment in the amount of $337.47 made payable to [redacted], [redacted] no later than June 8, 2016. If Modern Living LLC decides to ignore this demand for payment, [redacted] will further pursue all of its legal remedies on behalf of [redacted] without further notice to Modern Living LLC. This letter serves as evidence that [redacted] has attempted to resolve this matter informally. Sincerely, [redacted]

Review: I ordered 4 items from [redacted], owned by Modern Living, on July 7. 1 item was in stock, 3 were back ordered until the end of July. I was very quickly charged on my credit card for all 4 items. Mid July the 3 back order items moved to an expected ship date of November. I called and emailed a few times to have the item in stock shipped to me and the other items canceled. I finally received the one in stock item but no refund for the canceled items. Customer service would only email me about about shipping the in stock item and never got back to me about my refund. I called and only the owner can process my refund, supposedly, and he is out of the office. They owe me ~$300 and should never have charged me for back order items without an actual ship date. This has taken a lot of my time and energy to try to resolve and here we are, over a month later, with no resolution.Desired Settlement: I would like the full refund for the 3 items that are not in stock. This should be processed immediately. I also would like a phone call and apology from the owner who has been in charge of this refund and not taken my calls and emails.

Business

Response:

Refund sent last week.