Modern Luxury

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on per the customer's requestAt that time, the customer agreed to cancel the account and accepted a 50% refund of $As a courtesy, we have refunded the remaining $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on per the customer's requestAt that time, the customer accepted a 50% refund totaling $As a courtesy, we have refunded the remaining $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want to state I have only received $refund as of todayI know it may take a few daysI disagree with their stating their terms and agreement was clearly stated at time of orderI went back to the e-mail survey and noticed the 1st screen has the terms and agreement are at the very bottom in small fine printInterestingly the part of the ordering process that directs you to click on accept is on another screen not showing the terms & agreements and doesn't allow to proceed without accepting.This company knows what their setting up their ordering process like this it is misleading and deceptive tricking people into contracts in which they find out after the trial period has ended and thier card is chargedI fear for the other victims of this cleaver ordering/ hidden membershipregistration trick
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back
from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 1/**/per the customer's requestAt that time, a refund of $was acceptedAs a courtesy, we have refunded the remaining $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back
from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 12/**/per the customer's requestAs a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good morning,After review of the account:Order ID [redacted] - Order Total: $89.95[redacted] We do apologize for any inconvenience and or misunderstanding. Please note, the account is completely cancelled and refunded. Thank you.

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back...

from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 2/**/2017 per the customer's request. At that time, the customer accepted a 50% refund totaling $94.44. As a courtesy, we have refunded the remaining $94.46 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order is placed as stated in the terms. If we do not hear back...

from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 2/**/2017 per the customer's request. At that time, the customer agreed to cancel the account and accepted a 50% refund of $49.47. As a courtesy, we have refunded the remaining $49.48 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.