Modern MD Urgent Care

ModernMD Urgent Care received the referenced inquiry and appreciates the opportunity to respondPlease note, ModernMD Urgent Care is fully HIPPA compliant and as such, this response will refrain from commenting on [redacted] medical condition directly.Specifically, [redacted] indicates she received subpar customer service, as she rendered payment for her visit but did not receive the medical services she requestedUpon our thorough examination, her physician advised against the treatment option she had hoped to receive as it was not medically warranted at the time of her visit [redacted] was offered a medical alternative, but she declined this treatment optionWhile ModernMD regrets [redacted] being unsatisfied with her visit to our medical facility, her physician was following clinical best practices in suggesting a more medically appropriate treatment optionHad [redacted] shared her being upset or requested a refund of her co-payment before leaving the center, every effort would have been made to accommodate her at that point in timePlease know, a refund has been issued to [redacted] ***, as ModernMD takes the patient experience and customer satisfaction very seriouslyPlease let us know if you have any additional questions or if we can further facilitate a successful resolution to this inquiry

ModernMD Urgent Care received the referenced inquiry and appreciates the opportunity to respondPlease note, ModernMD Urgent Care is fully HIPPA compliant and as such, this response will refrain from commenting on [redacted] medical condition directly.Specifically, [redacted] indicates she received subpar customer service, as she rendered payment for her visit but did not receive the medical services she requested.? Upon our thorough examination, her physician advised against the treatment option she had hoped to receive as it was not medically warranted at the time of her visit [redacted] was offered a medical alternative, but she declined this treatment optionWhile ModernMD regrets [redacted] being unsatisfied with her visit to our medical facility, her physician was following clinical best practices in suggesting a more medically appropriate treatment option.? Had [redacted] shared her being upset or requested a refund of her co-payment before leaving the center, every effort would have been made to accommodate her at that point in timePlease know, a refund has been issued to [redacted] ***, as ModernMD takes the patient experience and customer satisfaction very seriously.? Please let us know if you have any additional questions or if we can further facilitate a successful resolution to this inquiry.?

ModernMD Urgent Care received the referenced inquiry and appreciates the opportunity to respondPlease note, ModernMD Urgent Care is fully HIPPA compliant and as such, this response will refrain from commenting on *** *** medical condition directly.Specifically, *** *** indicates she received
subpar customer service, as she rendered payment for her visit but did not receive the medical services she requested. Upon our thorough examination, her physician advised against the treatment option she had hoped to receive as it was not medically warranted at the time of her visit*** *** was offered a medical alternative, but she declined this treatment optionWhile ModernMD regrets *** *** being unsatisfied with her visit to our medical facility, her physician was following clinical best practices in suggesting a more medically appropriate treatment option. Had *** *** shared her being upset or requested a refund of her co-payment before leaving the center, every effort would have been made to accommodate her at that point in timePlease know, a refund has been issued to *** ***, as ModernMD takes the patient experience and customer satisfaction very seriously. Please let us know if you have any additional questions or if we can further facilitate a successful resolution to this inquiry.

ModernMD Urgent Care received the referenced inquiry and appreciates the opportunity to respond. Please note, ModernMD Urgent Care is fully HIPPA compliant and as such, this response will refrain from commenting on [redacted] medical condition directly.Specifically, [redacted] indicates she received...

subpar customer service, as she rendered payment for her visit but did not receive the medical services she requested. Upon our thorough examination, her physician advised against the treatment option she had hoped to receive as it was not medically warranted at the time of her visit. [redacted] was offered a medical alternative, but she declined this treatment option. While ModernMD regrets [redacted] being unsatisfied with her visit to our medical facility, her physician was following clinical best practices in suggesting a more medically appropriate treatment option. Had [redacted] shared her being upset or requested a refund of her co-payment before leaving the center, every effort would have been made to accommodate her at that point in time. Please know, a refund has been issued to [redacted], as ModernMD takes the patient experience and customer satisfaction very seriously. Please let us know if you have any additional questions or if we can further facilitate a successful resolution to this inquiry.