Modern Nails

Initial Business Response / [redacted] (1000, 8, 2015/05/29) */ [redacted] of the President Modern Nails Policy-Modern Nails Menu prices listed in the Service Menu at the front desk are base pricesThe price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your nailsYour nail technician will inform you of the price before she begins your servicePayment for nail salon services is expected to be paid at the time of serviceConsultations for all nails services are offered free of charge and are highly recommended for first time clients and for chemical services, or any other issues with your nail that may affect the outcome of your nails service, you will be made aware before your service is started Refund *We do not issue refunds on Nail salon servicesHowever, should you have any questions or concerns about the service you have received in the Nail salon, please notify the front desk within three days of your serviceIf you are not satisfied with the work performed, we require that you return to the Nail salon so that your nails can be visually inspectedAt that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the nail technician who performed the initial service, or with another nail technician of your choice, at no additional charge to you.Absolutely no cash refunds will be given after you have left the Nail salon ++We Reserve the Right to Refuse Service To: Anyone with a nail condition we suspect may be contagiousAnyone with open or infected wounds on the treatment areaAnyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services Anyone more than minutes late for an appointment Rude, mean, or disrespectful people Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is no way deals with my concernYou did not honor the couponIT WAS YOUR COUPON FROM YOUR WEBSITEIt did not say the word "PRINT" anywhere on itI couldn't return because I live to far awayPer your procedure I did contact your facility within three daysThey also fail to address the health concerns I have listedThis was bad businessThe first person could have requested a picture of my nails be sent and you could have visibly seen them

I got one of the worst pedicures ever (8/21/15)I decided to give this place a shot because my mother-in-law was visiting, and we were already at the mallThey weren't very attentive when we walked in, but we finally got seatedThe paint job is fine; I didn't have an issue with thatThe issue I have is that the leg massage was lackluster and when she was using the pumice on my feet, she scrubbed so hard on my heel that it bledI didn't notice the bleeding until I got homeIt's so bad, even several days after the fact that I'm considering going to urgent care

I paid to get my nails done on monday 10/and they started falling off the next dayI went back to get them fixed and they were very rude and inappropriate

I got nail services done about two weeks ago and got a fresh full set of nailsThe following week every day there was a new nail to be repaired (which I paid $for each of the nails broken)This week I got a fill in on Monday and tester a nail broke and I got it fixed today ($4) and later today another breaksI call the salon and Annie tells me to come in after workI go there and she basically blames me for how poorly the nails stay on my ownNow I've been getting acrylic nail services done for years now and NEVER have I experienced them breaking off every other day, no matter the length or shape and my own nailsbhave been in worse condition than now I'd like to addTotal I've spent $dollars in the past three weeks for these services and I paid cash each timeAnnie was not understanding at all and would not fix them nor refund my money from this weekI'd like for ALL of my money to be returned in exchange for me never getting services from them againIf you can help

Initial Business Response /* (1000, 8, 2015/05/29) */
[redacted] of the President
Modern Nails
Policy-Modern Nails
Menu prices listed in the Service Menu at the front desk are base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as...

the length of your nails. Your nail technician will inform you of the price before she begins your service. Payment for nail salon services is expected to be paid at the time of service. Consultations for all nails services are offered free of charge and are highly recommended for first time clients and for chemical services, or any other issues with your nail that may affect the outcome of your nails service, you will be made aware before your service is started.
Refund *We do not issue refunds on Nail salon services. However, should you have any questions or concerns about the service you have received in the Nail salon, please notify the front desk within three days of your service. If you are not satisfied with the work performed, we require that you return to the Nail salon so that your nails can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the nail technician who performed the initial service, or with another nail technician of your choice, at no additional charge to you.Absolutely no cash refunds will be given after you have left the Nail salon.
++We Reserve the Right to Refuse Service To: Anyone with a nail condition we suspect may be contagious. Anyone with open or infected wounds on the treatment area. Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services Anyone more than 15 minutes late for an appointment Rude, mean, or disrespectful people
Initial Consumer Rebuttal /* (3000, 10, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is no way deals with my concern. You did not honor the coupon. IT WAS YOUR COUPON FROM YOUR WEBSITE. It did not say the word "PRINT" anywhere on it. I couldn't return because I live to far away. Per your procedure I did contact your facility within three days. They also fail to address the health concerns I have listed. This was bad business. The first person could have requested a picture of my nails be sent and you could have visibly seen them.

Review: I VISITED THE BUSINESS ON JUNE 19, 2014 FOR A PEDICURE. THE SAME DAY I NOTICED THAT THE NAILS HAD NOT BEEN PROPERLY POLISHED. TWO NAILS HAD NOT BEEN POLISHED AND IT WAS A DEPLORABLE JOB. I CALLED THE NAIL SALON ON THE SAME DAY AND WAS TOLD TO COME IN WHEN IT WAS CONVENIENT. I ENTERED THE SALON ON JUNE 24, 2014 AND ABOUT 10:40. THE NAIL TECH STATED THAT SHE DID NOT KNOW WHEN I CAME IN. I SHOWED HER MY RECEIPT AND SHE STARTED TO SCREAM AT ME. I TOOK A CARD AND LEFT THE PREMISES.Desired Settlement: I WOULD LIKE THE SERVICES I PAID FOR TO BE RENDERED. I'M ONLY ASKING A RE-POLISH AND I WON'T EVER GO TO THE BUSINESS AGAIN.

Consumer

Response:

At this time, I have not been contacted by MODERN NAILS regarding complaint ID [redacted].

Regards,

Review: [redacted] was very careless & too fast & took off the top layer of skin on each eyelid during the waxing - as a result my lids puffed up with swelling, my lids also stung where skin taken off and now scabs have formed - as of this writing, Jan. 7, I have not heard from her and I have been her loyal client fro 30+ years.Desired Settlement: My money back

I got one of the worst pedicures ever (8/21/15). I decided to give this place a shot because my mother-in-law was visiting, and we were already at the mall. They weren't very attentive when we walked in, but we finally got seated. The paint job is fine; I didn't have an issue with that. The issue I have is that the leg massage was lackluster and when she was using the pumice on my feet, she scrubbed so hard on my heel that it bled. I didn't notice the bleeding until I got home. It's so bad, even several days after the fact that I'm considering going to urgent care.