Modern Optical

Review: The sales person told my wife and me that the price for eye exam is $45. Then she offered my wife a rim for eyeglasses for the price of $320. We thought that the price is excessive and decided to buy glasses somewhere else but still wanted to proceed with eye exam. But immediately after the sales person found out about our decision not to buy eyeglasses, she told us that the price for eye exam for us will be $95Desired Settlement: We would like the business to refund us the difference between originally named price and price we were forced to pay which is $50. Also business should apologize for such an unethical deceiving practice.

Business

Response:

To whom it my concern:

[redacted] came in to Modern Optical to have an eye exam and to purchase a pair of prescription eyeglasses on 08/**/2013. Our professional ophthalmic technician explained to [redacted] that routine eye exam will cost her $45.00. The eye exam was performed by [redacted]. After carefully examining her eyes he noticed some changes on her macular and offered [redacted] a comprehensive dilated eye exam in which [redacted] could take a look for common vision problems and eye diseases, many of which have no early warning signs. She was explained that the comprehensive eye exam will cost her an additional $50.00. [redacted] has agreed to the charges. A dilated eye exam allowed [redacted] to determine unspecified [redacted] and [redacted] was advised to consult the ophthalmologist specializing in [redacted].

[redacted] was charged and agreed to pay for a professional services that were performed by a professional doctor of Optometry, therefore we will not refund [redacted] her money back.

Please take this letter in to consideration.

Thank you for your cooperation.

[redacted].

Office Manager.