Modern Property Groups

Complaint: [redacted] I am rejecting this response because:The issue of the nondisclosure of the property being in a flood plane was not addressedThe maintenance issues have not been resolvedOn 7/15/Modern Property sealed off the access to the crawl space by screwing down plywood over the openingWhat are they trying to hide? I already have all the photos I need of this problem areaBreaking my lease Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/08/31) */
After speaking with our leasing dept, they confirmed that they did not state that parking was includedWe have a standard process in place for properties with no parking in addition to a written list of properties with paid parking available
All of our staff is aware of these restrictions and follow the company process with paid parking spotsAdditionally, the parking lot at this specific property is managed by a separate company that has no relation to Modern Property GroupsUpon further review of the lease pertaining to this complaint, there is no indication that parking is included at this property and "included in the rent" as stated by the complaint

Initial Business Response /* (1000, 5, 2016/01/16) */
The student tenants at the property left for winter break and turned the heater OFF in the laundry roomThe freezing temperatures caused a water line to freeze and breakModern Property Groups repaired the water line and hired a professional
company to extract the water and dry the area
Per the tenants lease, their renters insurance would cover the personal belongings in the property if any damage did occur

We have repaired the exterior of the property to prevent any intrusion from squirrels

Initial Business Response /* (1000, 5, 2016/01/15) */
The tenants have been let out of their lease early per their requestAdditionally, the owner of the property, will be performing repairs to prevent further water intrusionPlease note - Modern Property Groups does not own this property
Modern Property Groups works for the owner of the property to provide management
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/09/08) */
***
May 6, - Initial unpaid application submitted by *** *** for *** ***
May 7, - Applicant contacted to arrange viewing by leasing agent *** ***
May 12, - Viewed property at ***
with leasing agent *** ***
May 12, - *** *** and wife *** *** submitted paid applications for ***
May 14, - Paid applications passed ** process
May 18, - Applicants contacted with approval notification
May 19, - Signed lease with start date of August 14,
July 31, - *** *** performed move out appointment at propertyNo unpleasant odors noted
August 5, - Make ready maintenance repairs and make ready painting checklist complete
August 7, - Carpet were professionally cleaned by ***
August 8, - Professional maid service completed by ***
August 13, - Final inspection performed by *** ***, no outstanding issued noted
August 14, - tenants pick up keys on lease start date
- Tenants call the office with maintenance requests, also state the property smelled of cigarette smoke
- Tenants were informed a deionizer would be placed over the weekend and that all repairs would be made first thing Monday morning
August 15, - Deionizer set in property on continuous runAt time of placement no odors present
August 17, - Repair list submitted by tenant complete
August 18th, - Entire property repainted and additional repairs made as requested by tenant
September 1, - Tenant turned in keys to property

As a result of a maintenance request from the Mr*** on 10/6/regarding water leaking into the basement from under the wall, we dispatched our technician that same day. It appeared to be a small amount of water coming from an upstairs bathroom. The water supply line was checked,
tightened and was believed to have fixed the problem. On 10/17/Mr*** contacted us again, saying he was again seeing water seeping in (not flooding!) and we again responded immediately to address the problem. We found the toilet itself was seeping occasionally (not continuously) and we repaired it. Despite that, the tenant filed this complaint with the Revdex.com and also complained to the City of Columbia who appeared to inspect the property, making new allegations each step of the way. It appeared his intention was to find a way to get out of his new lease. I contacted Mr*** on 10/24/and had a very cordial conversation. I explained that the previous tenant did not have a dog in the premises, and it seemed like he was over-reacting to the water seeping in the basement, even though we had corrected the problem and he indicated he really just wanted out of his lease. I told him that Modern Property Groups was interested in making him happy, and we would talk with him about options to terminate his lease, but we also wanted to ensure we had addressed his complaints about the property, and resolve them to his satisfaction, if that was his interest. I personally inspected the property on 10/24/17, and Mr*** and I spoke again on the phone earlier today. He apologized to me, saying he had not been entirely fair in his complaints. I expressed my appreciation for his comments, and we are continuing to explore ways to make Mr*** happy in his apartment

Application fees are non-refundable. There is clearly stated at the beginning of the application process

Complaint: [redacted]
I am rejecting this response because:it does not properly answered to my question. Application fee should be refunded when the leasing contract is failed...

because of your fault. I've never treated by such a rude and arrogant group of people in my life. You've never contacted me after then!!!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. The issue of the nondisclosure of the property being in a flood plane was not addressed.2. The maintenance issues have not been resolved.3. On 7/15/16 Modern Property sealed off the access to the crawl space by screwing down plywood over the opening. What are they trying to hide? I already have all the photos I need of this problem area.4. Breaking my lease.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/25) */
Tenant was sent a deposit disposition letter setting forth the itemized deductions per statute. There were two deductions - carpet cleaning & cleaning company. Both were set forth in the disposition letter with the billed amount.
Per...

request, [redacted] was emailed both pictures and copies of invoices on July 30, 2015 at 6:40 am. And again on October 19th, 2015 @ 1:49 pm.
The email was sent to [redacted]@yahoo.com. Which was the email for this tenant that we had on file.
We have a copies of the emails sent that are date stamped.

The property in question received water in the crawl space under the structure for a brief time period during an 8-10 inch rain.  The area was inspected shortly after the rains and found no damage existed.  There are public streets in front of the property.  If water was on...

the street or flooding occurred from the street, this would appear to be a storm water issue that is controlled by the City storm water systems.  We have no control over storm water drainage in public streets.