Goodrich Roofing and John S [redacted] apologizes to Mr [redacted] for our service technician getting up on his roof prior to his arrival at the houseThe service tech was minutes early to the appointment time and was being proactiveGoodrich Roofing has repeatedly responded to calls from Mr [redacted] for water infiltration into his houseWe believe the leak to be caused by holes in the coping on the top of his chimney and not by the roofMr [redacted] has not answered our email requests to schedule the water testGoodrich Roofing is ready to test the roof and find the source of the leakIf the leak is found to be roof related, Goodrich Roofing is 100% willing to seal the source of the leak
The contract between Goodrich Roofing and Ms [redacted] was for removal and replacement of the pitched sections of her house's roof and all of her shed's roof All work was completed by Goodrich Roofing and inspected by the City of Albuquerque which issued a Green Tag The contract was for a fixed cost Our scope of work on the contract did not include any negotiation or interaction with insurance companies Mr [redacted] was given the option of a fixed cost (cash contract) or a contract for insurance funds She chose the cash contract If Ms [redacted] had chosen an insurance funds contract, Goodrich Roofing would have worked directly with her insurance company to provide the required paperwork, which can be a lot We apologize to Ms [redacted] if she misunderstood the options however, we do not provide a breakdown of labor on cash or insurance funds contracts Johnny S [redacted] Goodrich Roofing
Mr [redacted] 's scenario seams far fetched and unlikely to Goodrich Roofing also, [redacted] ***'s statement that an entire wall needs to be re stuccoed seams excessive Mr [redacted] and Goodrich Roofing did have a final walk through as stated in Mr [redacted] 's complaint No paint on the concrete patio or the exterior wall was noted or found Mr [redacted] stated that it appears that a can likely dropped and discharged paint and later states he found two cans of paint on the ground, yet none of this was found or pointed out during the final walk through Goodrich Roofing sympathizes with Mr [redacted] for his situation however, it's over a month after the job and the final walk through and the job is done These issues are not the responsibility of Goodrich Roofing Goodrich Roofing will not remove spray paint from concrete patio or contact [redacted] to refinish wall Goodrich Roofing will not cover any costs associated with paint removal to concrete patio or wall
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The contract does state Goodrich could invoice for hidden or concealed conditions Nothing of this nature on my home has been statedNo where in the contract is there mention of any other supplemental charges to me My concern is Goodrich did not give me an estimate of the cost of the replacement and I asked a number of times for the cost and what I would owe and was never given an answer Finally receiving three different invoices I was told after the second what to pay and the bill would be settledI paid it, then on the third invoice Goodrich never applied any of the additional payment toward the ridge cap I feel Goodrich needs to be more transparent with their customers on costsI am not satisfied with the resolution but need to move on and will bitterly send the $to Goodrich I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Goorich Roofing was never asked to interact with an insurance company Goodrich Roofing was asked by the customer to provide the customer with an itemized list of the costs for materials and labor for which the customer has paid This is not at all an unreasonable request When I pay on the order of fifteen thousand dollars for something I am entitled to have a detailed itemization of exactly what my money went for Goodrich Roofing must give me this list I realize it requires a few minutes of their time to do this but they cannot continue to lie and pretend that I have asked them to interact with any insurance company I never made such a request and it is dishonest for them to pretend that I did I want a list of what the costs were for the roofing jobIf Goodrich is too lazy to spend a little bit of effort for a customer who paid such a large sum, then I will have to resort to other methods to obtain my cost detailsMoreover, Goodrich Roofing has dishonest employees who claim for several weeks that they will get me this information, who keep postponing delivery thereof, oh, sorry, I'll get it next tuesday, oh whoops I've been busy, I'll have it by tomorrow (etc., etcc.) and then after several weeks of this, finally decide they are refusing to do so This is not an honest treatment Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Goodrich Roofing has contacted Ms [redacted] to arrange to paint the ceiling at her rental house at [redacted] ** She gave us the phone number of her tenants and we have left them a message to schedule the painting We will continue to reach out to the tenant until we make contact and arrange the painting of the kitchen ceiling at Ms***'s rental house
Goodrich Roofing and John S [redacted] apologizes to Mr [redacted] for our service technician getting up on his roof prior to his arrival at the houseThe service tech was minutes early to the appointment time and was being proactiveGoodrich Roofing has repeatedly responded to calls from Mr [redacted] for water infiltration into his houseWe believe the leak to be caused by holes in the coping on the top of his chimney and not by the roofMr [redacted] has not answered our email requests to schedule the water testGoodrich Roofing is ready to test the roof and find the source of the leakIf the leak is found to be roof related, Goodrich Roofing is 100% willing to seal the source of the leak
The contract between Goodrich Roofing and Ms [redacted] was for removal and replacement of the pitched sections of her house's roof and all of her shed's roof All work was completed by Goodrich Roofing and inspected by the City of Albuquerque which issued a Green Tag The contract was for a fixed cost Our scope of work on the contract did not include any negotiation or interaction with insurance companies Mr [redacted] was given the option of a fixed cost (cash contract) or a contract for insurance funds She chose the cash contract If Ms [redacted] had chosen an insurance funds contract, Goodrich Roofing would have worked directly with her insurance company to provide the required paperwork, which can be a lot We apologize to Ms [redacted] if she misunderstood the options however, we do not provide a breakdown of labor on cash or insurance funds contracts Johnny S [redacted] Goodrich Roofing
Mr [redacted] 's scenario seams far fetched and unlikely to Goodrich Roofing also, [redacted] ***'s statement that an entire wall needs to be re stuccoed seams excessive Mr [redacted] and Goodrich Roofing did have a final walk through as stated in Mr [redacted] 's complaint No paint on the concrete patio or the exterior wall was noted or found Mr [redacted] stated that it appears that a can likely dropped and discharged paint and later states he found two cans of paint on the ground, yet none of this was found or pointed out during the final walk through Goodrich Roofing sympathizes with Mr [redacted] for his situation however, it's over a month after the job and the final walk through and the job is done These issues are not the responsibility of Goodrich Roofing Goodrich Roofing will not remove spray paint from concrete patio or contact [redacted] to refinish wall Goodrich Roofing will not cover any costs associated with paint removal to concrete patio or wall
Goodrich Roofing has resolved the issue with me with excellence. Please close this file. Thank you. Thanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The contract does state Goodrich could invoice for hidden or concealed conditions Nothing of this nature on my home has been statedNo where in the contract is there mention of any other supplemental charges to me My concern is Goodrich did not give me an estimate of the cost of the replacement and I asked a number of times for the cost and what I would owe and was never given an answer Finally receiving three different invoices I was told after the second what to pay and the bill would be settledI paid it, then on the third invoice Goodrich never applied any of the additional payment toward the ridge cap I feel Goodrich needs to be more transparent with their customers on costsI am not satisfied with the resolution but need to move on and will bitterly send the $to Goodrich I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Goorich Roofing was never asked to interact with an insurance company Goodrich Roofing was asked by the customer to provide the customer with an itemized list of the costs for materials and labor for which the customer has paid This is not at all an unreasonable request When I pay on the order of fifteen thousand dollars for something I am entitled to have a detailed itemization of exactly what my money went for Goodrich Roofing must give me this list I realize it requires a few minutes of their time to do this but they cannot continue to lie and pretend that I have asked them to interact with any insurance company I never made such a request and it is dishonest for them to pretend that I did I want a list of what the costs were for the roofing jobIf Goodrich is too lazy to spend a little bit of effort for a customer who paid such a large sum, then I will have to resort to other methods to obtain my cost detailsMoreover, Goodrich Roofing has dishonest employees who claim for several weeks that they will get me this information, who keep postponing delivery thereof, oh, sorry, I'll get it next tuesday, oh whoops I've been busy, I'll have it by tomorrow (etc., etcc.) and then after several weeks of this, finally decide they are refusing to do so This is not an honest treatment Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Goodrich Roofing has contacted Ms [redacted] to arrange to paint the ceiling at her rental house at [redacted] ** She gave us the phone number of her tenants and we have left them a message to schedule the painting We will continue to reach out to the tenant until we make contact and arrange the painting of the kitchen ceiling at Ms***'s rental house