RESPONCE: THE ONLY PEARSON THAT WAS RUDE AND YELLED AND CUSSED WAS *** AND WAS WITNESED BY EMPLOYEE
SHE DID NOT TELL YOU THE REAL REASON, THAT HER CAR HAD OVERHEATED AND WAS OUT OF WATER THAT SHE WAS DRIVING
WHEN SHE CAME INSHE HAD STOPED AT ANOTHER SHOP FOR A LOOK SEE AND AT WHICH TIME
THEY FOUND THE BURNT UP
CLUTCH, OVERHEATING THE ENGINE WILL CAUSE THE A/C SYSTEM TO STOP & START BY THE HI/PRESSURE SWITCH WHICH WILL OVERHEAT THE CLUTCH BEARING CAUSING COMPRESSOR FAILURE AND SHIRLEY CLUTCH FAILURE!!!!WHEN SHE FIRST
CAME IN WE WERE TALKING A NEW COMPLETE A/C CLUTCH AND THE MOST PROBLEM WAS THE CHECK ENGINE LIGHT WAS ON
WHEN CHECKED WAS ENGINE VALVES NEEDED ADJUSTING AND THE ENGINE WAS OUT OF OIL, ALSO INTICATED SPARK PLUGS WOULD NEED TO BE REPLACE SOONALL THIS WAS TOO MUCH MONEY FOR HER TO AFFORD.WE ALSO FOUND THE A/C CLUTCH
SHOE WAS THE ONLY PIECE OF THE CLUTCH MISSINGI ADAVISED HER WE COULD INSALL THE SHOE ONLY BECAUSE THE A/C
SYSTEM WAS STILL FULLY CHARGED, WHICH WAS NOT NOTED CORRECTLEY ON INVOICETHE REMAN SHOE & LABOR ONLY CAME $DOLLARS NOTNOT $371.27.I HAD EXPLAINED ALL THIS TO HER AND ALL SHE WANTED WAS TO BLAME THE A/C CLUTCH FOR HER PROBLEMI THEN TOLD HER I WOULD PUT A NEW SHOE ON AT NO CHARGE BUT THIS WOULD NOT REPAIR HER CAR WHICH WAS OUT OF WATER DUE TO BAD WATER PUMP.SHE THEN YELLED AND CUSSED MORE EVEN USED THE F WORD
SHE THEN SAID SHE WOUD CALL THE BAR AND EVEYONE ELSE CAND COMPLAIN.I TOLD IT WAS HER RIGHT TO DO SO AND TOLD HER I WOULD FILL THE ENGINE WITH WATER SO SHE COULD REMOVE THE TO ANOTHER SHOP AND I WOULD GIVE HER A WRITTEN ESTIMATE FOR THE WATERPUMP REPAIR AND ALSO THE A.C SYSTEM REPAIR WHICH WAS DONE ALL FOR FREE!!!!
I ALSO SHOWED HER THE COST OF REPLACING ANEW A/C CLUTCH WAS WAY MORE THAN JUST REPLACING THE SHOE ONLY
I REALLY TRIED HARD TO EXPLAIN ALL OF THIS TO HER, BUT WOULD NOT LISTEN AND YELLED AND STOMPED OUT SAYING SHE
WOULD CALL THE BAR AND EVERYONE ELSE AND FILE LOTS OF COMLPAINTS.IF NEEDED I CAN FAX ACOPY OF THE REPAIR ORDER FOR FURTHER INFO
I am rejecting this response because: My car had not been over heating, I make sure to look at my temperature gauge Back in June when I went there I was never told that there were any other problems than my AC clutchI definitely never said I couldn't afford itI wanted whatever needed to be fixed fixedSince they only fixed "part of the problem" (which was the only problem they ever told me there was) now I have more problems because of it and I do not feel like that is my faultI wanted the whole problem fixed I was never told anything about fixing just the AC clutch shoe until the third time I talked to themHe said "SHE WANTED WAS TO BLAME THE A/C CLUTCH FOR HER PROBLEM." That is what they told me was the problem when I first went there to get my car fixed, they did not say there were other problems. And them writing the wrong thing on the invoice seams like a very strange coincidence in their favor Again, I have attached a copy of my receipt showing the AC clutch being Replaced -which did not happen
A/C Quote to fix 2nd time
First Time A/C Shoe only was installed
Engine got Hot w/o water & cycled
A/C clutch off & on & Burnt complete
Comp clutch out & Burn belt off
RESPONCE: THE ONLY PEARSON THAT WAS RUDE AND YELLED AND CUSSED WAS *** AND WAS WITNESED BY EMPLOYEE
SHE DID NOT TELL YOU THE REAL REASON, THAT HER CAR HAD OVERHEATED AND WAS OUT OF WATER THAT SHE WAS DRIVING
WHEN SHE CAME INSHE HAD STOPED AT ANOTHER SHOP FOR A LOOK SEE AND AT WHICH TIME
THEY FOUND THE BURNT UP
CLUTCH, OVERHEATING THE ENGINE WILL CAUSE THE A/C SYSTEM TO STOP & START BY THE HI/PRESSURE SWITCH WHICH WILL OVERHEAT THE CLUTCH BEARING CAUSING COMPRESSOR FAILURE AND SHIRLEY CLUTCH FAILURE!!!!WHEN SHE FIRST
CAME IN WE WERE TALKING A NEW COMPLETE A/C CLUTCH AND THE MOST PROBLEM WAS THE CHECK ENGINE LIGHT WAS ON
WHEN CHECKED WAS ENGINE VALVES NEEDED ADJUSTING AND THE ENGINE WAS OUT OF OIL, ALSO INTICATED SPARK PLUGS WOULD NEED TO BE REPLACE SOONALL THIS WAS TOO MUCH MONEY FOR HER TO AFFORD.WE ALSO FOUND THE A/C CLUTCH
SHOE WAS THE ONLY PIECE OF THE CLUTCH MISSINGI ADAVISED HER WE COULD INSALL THE SHOE ONLY BECAUSE THE A/C
SYSTEM WAS STILL FULLY CHARGED, WHICH WAS NOT NOTED CORRECTLEY ON INVOICETHE REMAN SHOE & LABOR ONLY CAME $DOLLARS NOTNOT $371.27.I HAD EXPLAINED ALL THIS TO HER AND ALL SHE WANTED WAS TO BLAME THE A/C CLUTCH FOR HER PROBLEMI THEN TOLD HER I WOULD PUT A NEW SHOE ON AT NO CHARGE BUT THIS WOULD NOT REPAIR HER CAR WHICH WAS OUT OF WATER DUE TO BAD WATER PUMP.SHE THEN YELLED AND CUSSED MORE EVEN USED THE F WORD
SHE THEN SAID SHE WOUD CALL THE BAR AND EVEYONE ELSE CAND COMPLAIN.I TOLD IT WAS HER RIGHT TO DO SO AND TOLD HER I WOULD FILL THE ENGINE WITH WATER SO SHE COULD REMOVE THE TO ANOTHER SHOP AND I WOULD GIVE HER A WRITTEN ESTIMATE FOR THE WATERPUMP REPAIR AND ALSO THE A.C SYSTEM REPAIR WHICH WAS DONE ALL FOR FREE!!!!
I ALSO SHOWED HER THE COST OF REPLACING ANEW A/C CLUTCH WAS WAY MORE THAN JUST REPLACING THE SHOE ONLY
I REALLY TRIED HARD TO EXPLAIN ALL OF THIS TO HER, BUT WOULD NOT LISTEN AND YELLED AND STOMPED OUT SAYING SHE
WOULD CALL THE BAR AND EVERYONE ELSE AND FILE LOTS OF COMLPAINTS.IF NEEDED I CAN FAX ACOPY OF THE REPAIR ORDER FOR FURTHER INFO
I am rejecting this response because: My car had not been over heating, I make sure to look at my temperature gauge Back in June when I went there I was never told that there were any other problems than my AC clutchI definitely never said I couldn't afford itI wanted whatever needed to be fixed fixedSince they only fixed "part of the problem" (which was the only problem they ever told me there was) now I have more problems because of it and I do not feel like that is my faultI wanted the whole problem fixed I was never told anything about fixing just the AC clutch shoe until the third time I talked to themHe said "SHE WANTED WAS TO BLAME THE A/C CLUTCH FOR HER PROBLEM." That is what they told me was the problem when I first went there to get my car fixed, they did not say there were other problems. And them writing the wrong thing on the invoice seams like a very strange coincidence in their favor Again, I have attached a copy of my receipt showing the AC clutch being Replaced -which did not happen
A/C Quote to fix 2nd time
First Time A/C Shoe only was installed
Engine got Hot w/o water & cycled
A/C clutch off & on & Burnt complete
Comp clutch out & Burn belt off