Modern Vintage Boutique

Complaint: [redacted] I am rejecting this response because:I can assure you that the informational video that I watched & is still on your page does not disclose that there will be holes or stains on the products that you were sending out Manufacturing defects can be a stitch that isn't straight, a color that isn't exactly what it should be etc I am looking at your Facebook page as I type this & that isn't the verbiage that is used in your post either that is still on your page from November 6th regarding the grab bags either Please don't try to act like you provided these details to your customers openly because you didn't! I know of others who are also upset about the way you have done business with these bags besides myself Way to lose customers over $bags! Sincerely, [redacted] ***

We are so sorry that you ran into this issue on our websiteWe do have a very secure payment method to make sure that we are covering our company as well as our customers from fraudLooking into this we are finding that you do have three DECLINED charges due to the following error when trying to processDECLINED AVS MISMATCHSTREET ADDRESS MATCHES BUT THE ZIP CODE DOES NOT MATCH THE BILLING ADDRESS OF CARDHOLDER When you see those pending charges they are best described as a pre-authorization from your bank but when the payment came to us our merchant declined it because you have entered your billing information incorrectlyThese charges will fall off your bank statement in 3-business days but we are not able to refund them because on our end our merchant did not accept the paymentAgain, we apologize for any inconvenience this has causedIf you have any further questions please feel free to call us and you can as for the General ManagerThank you!

Complaint: [redacted] I am rejecting this response because: The retailer has a significant defect on the website they refuse to fixThis triggers banks to freeze cards and contact customers for potential fraudIn addition, this 'freezes' amounts from the bank balanceThe business is correct; these charges were only holds and did fall off my account after days (business days); however this money was unavailable to me as a customer due to the website's error Here is a real life comparable situation, then I will define the defect If a customer walked into a grocery store, and the clerk kept telling the customer to continue swiping her card, that there was an error, and the customer swiped the card five times based on clerk direction, but was never able to get her groceriesIn addition, the bank associated with the card held x the $ amount upon clerk directionThis is fraudulent and wouldn't be accepted This is exactly what happens on the websiteIf the customer enters one digit inadvertentlylike I did the very FIRST time with a typo - one digit off my billing zip code, the Modern Vintage Boutique website page refreshes, lets the customer know the billing information was incorrect, then presents a message to the customer to re-enter the correct information and order againSo the customer (that being me) re-enters the CORRECT information and again attempts to pay for the orderInstead of accepting the correct information, the website sends a message to the customers bank for ANOTHER pending transactionThe message AGAIN says to re-enter the informationAGAINand AGAINEach time it's correct, each time it's billing against the person's debit cardYet, no orders are being processed There is a significant defect which is percent the fault of the retailerThe page should CLEAR and the cache should automatically be clearInstead, upon submit, the website is sending the same incorrect information over to the bankThus, the customer is robbed of his or her money - however temporaryThat customer has a right to have access to his or her money and or have an order processedThat money is HER money and should NOT be held by Modern Vintage's due to their website error The horrible and immature response I received back from the owner was unprofessional and dirtyShe does not have any class or professionalismShe clearly said in her response she doesn't care about Revdex.com complaints and only '16' is not very muchPersonally, I consider ONE unresolved Revdex.com complaint enoughI expect to see proof this defect is fixed so other customers do not experience this It's one thing to think you can grow up and run a boutique; it's another to think you can show zero class and speak to customers horribly in regards to their own moneyShe's an embarrassment to female business owners everywhere Sincerely, [redacted] ***

I apologize AmyOur return policy does state that if you believe you have a damaged item to please contact us within days upon receivingThe tracking on this order is showing that you recieved it back on Nov 30th You didnt contact us until Dec23rdI apologize we do have to follow our return policy that you agree with when you check out.RETURN POLICY Clearance or Final Sale: [redacted] All Items with CLEARANCE in the name are FINAL Sale itemsDUE TO HYGENIC PURPOSES THE FOLLOWING ITEMS WILL BE FINAL SALE WITH NO EXCEPTIONS: EARRINGS, LEGGINGS, YOGA PANTS, SWIMWEAR, UNDERGARMENTS, BRAS, BANDEAUS, HAIR ACCESSORIES (INCLUDING HATS AND BEANIES) SOCKS AND EYEWEARTHERE WILL BE NO EXCEPTIONS ON THESE ITEMS.ExchangesWe do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return backWe have a huge selection of product and it moves very quickly! Store CreditAny promotional/flash sale items can be returned for store credit if they meet all the return criteria.All returned items are for STORE CREDIT ONLY, no refundsItems must be received within business days of receiving the order to get a store credit Anything after that will not be accepted, and you will be responsible for shipping costs to get it back to youIf you choose not to pay shipping charges to get it back to you, your items will be donated to charity after daysAnything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be taken backIt must be in its original conditionIf you believe you have received an item with a defect we must be contacted within days of the date it was delivered to you in order for you to get a replacementAfter the days, there is nothing that we can offer youOnce we receive returns, they will be processed within 3-business days You will then be given a store credit of the amount of the item minus the shipping chargesWe are not responsible for any shipping costs, the customer is responsible for all shipping costs This credit will be placed on the customer account that was created at checkoutIf the customer checks out as a guest they will need to create a customer account in order to redeem a store creditPlease note that all store credits will expire after a year! All denied returns will be donated to charity if not claimed within days

Complaint: [redacted] I am rejecting this response because:The shipping back costs $10.47, this is the cheapest option from UPSSince they sent me the wrong dress in first place I don't feel it is appropriate that I have to suffer the shipping cost in order to return it and they originally promised that they would have the items picked up at my house for me because they can't work that out now I shouldn't have to payIf they cover the $I would accept.I accept the other conditions of having the dress refunded back to my credit card and the discount on the other two items Sincerely, Cheri K***

We apologize that you were not happy with your productThe sizing chart is a general sizing chart and that is why we have the dress details stating the model stats and also if it fits large or small on herWe also state in those details the material of the item so that our customers can see what it is made of before purchasedAgain, we apologize for the issued you had and we will do what we can to make this right for youThank you!

Revdex.com: I have read the response and I have received a full refund, so I am satisfied with the outcome Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I specifically told them that there was NO way I was shopping this dress back as I paid 30$ U.STo ship it because I needed it immediatelyI am very upset because this business never even informed me that the dress I requested was no longer available, I am upset at the level of customer service I've received from Them the emails were very unprofessionalAlso, I was NOT paying to ship the dress back to themI ordered this dress for a wedding I had to attend Sincerely, Emily R***

We are so sorry about that but we do have a policy that we cannot take the dress back once it has been wornWe are more than willing to refund the shipping cost but not the cost of the dress because you did wear the dress after we offered for you to send it backPlease see our return policy belowRETURN POLICY Clearance or Final Sale: [redacted] All Items with clearance in the name are FINAL Sale itemsDUE TO HYGENIC PURPOSES THE FOLLOWING ITEMS WILL BE FINAL SALE WITH NO EXCEPTIONS: EARRINGS, LEGGINGS, YOGA PANTS, SWIMWEAR, UNDERGARMENTS, HAIR ACCESSORIES (INCLUDING HATS AND BEANIES) SOCKS AND EYEWEARTHERE WILL BE NO EXCEPTIONS ON THESE ITEMS Exchanges We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return backWe have a huge selection of product and it moves very quickly! Store Credit Any promotional/flash sale items can be returned for store credit if they meet all the return criteria All returned items are for STORE CREDIT ONLY, no refundsItems must be received within business days of receiving the order to get a store credit Anything after that will not be accepted, and you will be responsible for shipping costs to get it back to youIf you choose not to pay shipping charges to get it back to you, your items will be donated to charity after daysAnything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be taken backIt must be in its original conditionIf you believe you have received an item with a defect we must be contacted within days of the date it was delivered to you in order for you to get a replacementAfter the days, there is nothing that we can offer you Once we receive returns, they will be processed within 3-business daysYou will then be given a store credit of the amount of the item minus the shipping chargesWe are not responsible for any shipping costs, the customer is responsible for all shipping costs This credit will be placed on the customer account that was created at checkoutIf the customer checks out as a guest they will need to create a customer account in order to redeem a store creditPlease note that all store credits will expire after a year! All denied returns will be donated to charity if not claimed within days