ModernEuroDesign

Regarding complaint ## [redacted] Our customer inquired about a particular sectional advertised on our webpage which was currently unavailable in the color/material she wantedWe had presented the customer a similar sectional which we did not have advertised on our webpage but was very similar in style and looks The customer proceeded to purchase the sectional which we emailed over to her and explained it is a off white/brown upholstery which is the information provided to us by the manufacturerThe customer was very interested in the color of the sectional and the customer never questioned the material of the sectional We also have an invoice forward to the customer with the listing name of the original sectional she chose because the sectional she purchased was an item we did not have advertised on our websiteWe left the listing title and the product number on the invoice for the original sectional she inquired about for the customers references On the date of the delivery we had the item delivered inside the customer home, we also unwrapped two pieces of the sectional which the customer inspected and confirmed it was in good condition and in fact the item that was orderedOur delivery drivers left without removing any packaging from the customers homeThe customer also signed for the items on the delivery dateOver a week after the completed delivery the customer contacted out store informing us that the item was not the same material she wantedWe explained to her the sectional was similar style but not exactly the same sectionalThe customer was fine with that but the customer demanded us to order a microfiber cover for the sectional which is impossibleThe customer also mentioned the items were fully unwrapped from the original packaging, the sectional was assembled, and the packaging has been discarded Normally we would have no issues on returning or exchanging items but we do have a policy for returns or exchangesThe items must be returned or exchanged(or our office must be notified) within days of receiving the item, also the item must not be assembled or used in anyway, and the customer needs the original manufacturer packaging for the item so we can return the sectional to the manufacture Unfortunately the customer assembled the item and discarded the packaging for the item -- Sincerely, [redacted] *** [redacted]

Regarding Complaint # [redacted] The item has been located in our [redacted] warehouse We are in the process of having the item delivered to our [redacted] warehouse to prepare for shipping to the customerWe will update tracking information for this order when available -- Sincerely, [redacted] , [redacted] Toll free: ###-###-#### E-Mail: [redacted] Website: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have contacted the customer to make arrangements for the necessary replacement parts to be delivered

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and am pleased with their contact At this point, I am waiting for confirmation as to when this will be delivered which we agreed upon together Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ModernEuroDesign has not scheduled pickup time and unreachableDining Buffet - #6322Delivered on Monday, April ***, around 6:00pm, I noticed that there were no shelves as I was toldI called ModernEuroDesign immediately, the representative told me that there will be no issue to schedule a pickup without any additional cost to me and they will give me full refundI called on next morning on [redacted] to request a pickupI have spoken to the representatives times during the week including today, I followed their instructions to call at the times I was asked to call, unfortunately, when I called, there were no answers and no one responded to any of my voice messages or emails that I sent to sales and claims.Also, the Dining Buffet arrived without box, it was 90% assembled in the warehouse, I was told that because it was a new piece and need to be put together correctly (doors were installed in my apt.).I am not able to reach them, please help me to schedule a pick up as soon as you can.Thank you for your assistance and help,BWang In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good afternoon, My mother had decided to purchase new furniture, she has been saving for it for quite some time and has been waiting for it as wellShe has been waiting for the furniture made from microfiber because we love animals and we have cats and dog at homeMy mother is very old..she is and she doesnt speak much English unfortunately I have been trying to keep in contact with your management regarding the details of my order by email and by phone as well to be sure that the furniture is made exactly by the fabric (microfiber) which she had ordered.She exactly wanted the microfiber because it is healthy for her and our pets as well and easy to cleanI was told by yoy staff in the store that it will definately be made from microfiberI ordered and paid for the furniture from mircrofibeber specifically 122014.On the [redacted] of January she rececived the furniture between and 9pmI requested to unpack it but the movers refused and only opened a part of it and asked whether it was the right color, this was Thursday evening and it was too late to call backI called my acquaintance to help out my mom to unpack the furniture and placeWhen my sister and I got back home we saw our mother feeling sick because she was upset with the fact that the furniture was made from wrong fabric and when she gets sad her sugar level jumps because she has [redacted] and [redacted] I have full paperwork from the doctors for my mother where it shows that since the day the issue started shes been having big problems with her blood pressure and sugar issues because she worried too much.Please be considerate and refund the money for the furniture so at least my mother can calm down her nerves and stop worrying about the fact that she was tricked into buying fake stuffThank you so much for your understanding.Best regards [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Regarding complaint # [redacted] , we are deeply sorry we cannot get the matching armchairs for the set, we searched with many manufacturers and unfortunately cannot get the chairsWe are prepared to refund the customer the difference for the armchairs to rectify the situationWe are deeply sorry and we hope we can get to the bottom of this asap -- Sincerely, [redacted] [redacted] *** [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did contact the business the same day that the last chairs where delivered and I also followed their claim protocolI spoke to [redacted] and it was the Friday before Columbus Day [redacted] told me that no [redacted] was in that day due to the holiday and that he would be sure to have them call me Monday I told him that I Work retail and I would assume that the [redacted] would not be available on Monday as well due to the holiday He said they would I waited till Friday after Columbus day, left a message and still have not received a follow up call Hence why I contacted the Revdex.comI am quite sure Modern Euro Design is mistaken when a few of the facts of our transactions so allow me to clear them up They did not tell me that the arm chair that I wanted were out of stock for I would have chosen a different set that had arm chairsThe Credit was given for them not taking off the 10% that was advertised on their website when I placed my order When I called about it, I was told that that was an expired advertisementI informed the sales associate that I was looking on their website as we were speaking and it was still there and they should honor it I was never given credit for chairs because I was never told they were not availableI would not have kept on ASKING them are they sending the CORRECT chairs this time because the invoice said chairs When I spoke to the first associate who contacted me about the table not be available for delivery: I asked him would the chairs fit under the table with the new suggestions that he had emailed me and he said they would I saw chairs that came with the current table that I have and it is smaller so, needless to say; no ones legs fit under this table without you hitting your KneeAgain, these are questions that I asked prior to delivery So,no Modern Euro's Design has not addressed any of my concerns Th They have yet to address the issue of them picking up the first set of chairs I was told instructions would come after my deliveryI Still have the excess chairs in my garage Again proving my point on no follow up or accurate communication from this business

Customer satisfaction is our top priorityWe want you to be completely satisfied with your purchaseIf you need to return or exchange the item, please contact us within days of receipt of your purchaseItems must be returned in new, unused condition, and in its original packaging --
Sincerely, ModernEuroDesign *** *** ***
*** ** *** Toll free: ###-###-#### E-Mail: *** Website: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My mother had decided to purchase new furniture, she has been saving for it for quite some time and has been waiting for it as wellShe has been waiting for the furniture made from microfiber because we love animals and we have cats and dog at homeMy sister and I took very long time to make sure we find the right and proper furniture made out of the specific fabric which is microfiberMy mother is very oldShe is and she doesn’t speak much English unfortunately. I have been trying to keep in contact with your management regarding the details of my order by email and by phone as well to be sure that the furniture is made exactly by the fabric (microfiber) which she had orderedShe exactly wanted the microfiber because it is healthy for her and our pets as well and easy to cleanI was told by your staff in the store that it will definitely be made from microfiber.
I ordered and paid for the furniture from microfiber specifically 12/**/On the *** of January she received the furniture between and 9pmI requested to unpack it but the movers refused and only opened a part of it and asked whether it was the right color, this was Thursday evening and it was too late to call backI called my acquaintance to help out my mom to unpack the furniture and placeWhen my sister and I got back home we saw our mother feeling sick because she was upset with the fact that the furniture was made from wrong fabric and when she gets sad her sugar level jumps because she has *** and ***Next day when I contacted your company this is the answer that I have received from you
“The first sectional you inquired about was a microfiberThe sectional option which was forwarded to you stated it was a off white and brown upholstery and was not described as a microfiberThe invoice did not change for reference reasonsDo you have the original packaging for the order?”
The package was thrown away because my mother doesn’t understand much in these regulationsI told them the package is gone I offered to pack it back and change itThey said noThey stopped responding to emails and callsMy sister took day off workouts to go to the store and speak to them. She was very appropriate with them and requested to change it and explained the situation with our mother's condition but all they did was laugh and ignore herWhen my sister asked as to why they didn’t.?
They say that they do not have microfiber or won't process the refund they said they also need money thus they didn't mention anything regarding different fabricI have full paperwork from the doctors for my mother where it shows that since the day the issue started she’s been having big problems with her blood pressure and sugar issues because she worried too muchPlease be considerate and refund the money for the furniture so at least my mother can calm down her nerves and stop worrying about the fact that she was tricked into buying fake stuffThank you so much for your understandingClaim Revdex.com # *** was made previously and invoice attachedOnce again thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer satisfaction is our top priorityWe want you to be completely satisfied with your purchaseIf you need to return or exchange the item, please contact us within days of receipt of your purchaseItems must be returned in new, unused condition, and in its original packaging

Regarding complaint #***At the time of the purchase the dining table which was selected was currently not in stock and we did not have an ETA on the arrivalThe customer chose to go with a different but similar dining table, and so we went along and shipped out the *** table the
customer chose.
Unfortunately the chairs we shipped the first time were the wrong chairs, the chairs she received on the first delivery were very very similar to the chairs she chose which was why the mistake happened
After receiving the chairs the customer did call us to explain the situation, the customer sent the correct information via email for us to correct the situation.
We looked into the chairs that were sent and and also checked the availability on the chairs she originally orderedNow the chairs she originally ordered, the arm chairs were not in stock, the customer agreed to accept the side chairsThe invoice attached reflects the $refund for charged for the arm chairsWe then went along and shipped out the chairs to the customer at no cost to the customer.
The customer now claims the chairs are still the wrong chairs which is because the chairs were inspected before shipping the customer was also aware of the fact that the arm chairs were not available which is why the customer received the $credit.
We were also never aware of the issues with the second set of chairs, the customer never contacted out office nor did we receive any emails to the claims department.
We did everything we can to rectify the situation
--
Sincerely,***
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*** ** ***
*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No one has contacted me regarding a refund or chose of another chair which I would have accepted Awaiting call still from Modern Euro Design
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We were able to work it out with the customerWe have arranged for a return of the buffet with no fees involvedWe picked up the buffet from the customer at no charge on 5/**/and the customer has received a full refund for the item

Regarding Complaint #*** A check for a full refund has been issued to the customer Proof of the refund is attached .
At the moment of the order the item was unavailable and the customer did agree to wait for arrival.
Unfortunately the items did not arrive
on the date that was scheduled and we have issued a full refund to the customer.
Attached is the original *** transaction, the refund check, and proof the check was delivered to the customer.
**
Sincerely,
***
*** *** ***
*** ** ***
*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and am pleased with their contact.  At this point, I am...

waiting for confirmation as to when this will be delivered which we agreed upon together.  Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ModernEuroDesign has not scheduled pickup time and unreachableDining Buffet - #6322Delivered on Monday, April [redacted], 2015 around 6:00pm, I noticed that there were no shelves as I was told. I called ModernEuroDesign immediately, the representative told me that there will be no issue to schedule a pickup without any additional cost to me and they will give me full refund. I called on next morning on [redacted] to request a pickup..... I have spoken to the representatives 4 times during the week including today, I followed their instructions to call at the times I was asked to call, unfortunately, when I called, there were no answers and no one responded to any of my voice messages or emails that I sent to sales and claims.Also, the Dining Buffet arrived without box, it was 90% assembled in the warehouse, I was told that because it was a new piece and need to be put together correctly (4 doors were installed in my apt.).I am not able to reach them, please help me to schedule a pick up as soon as you can.Thank you for your assistance and help,B. Wang 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Regarding Complaint #[redacted]. The item has been located in our [redacted] warehouse.  We are in the process of having the item delivered to our...

[redacted] warehouse to prepare for shipping to the customer. We will update tracking information for this order when available.    -- Sincerely,[redacted], [redacted]   Toll free: ###-###-####   E-Mail: [redacted] Website: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ModernEuroDesign has not scheduled pickup time and unreachableDining Buffet - #6322Delivered on Monday, April [redacted], 2015 around 6:00pm, I noticed that there were no shelves as I was told. I called ModernEuroDesign immediately, the representative told me that there will be no issue to schedule a pickup without any additional cost to me and they will give me full refund. I called on next morning on [redacted] to request a pickup..... I have spoken to the representatives 4 times during the week including today, I followed their instructions to call at the times I was asked to call, unfortunately, when I called, there were no answers and no one responded to any of my voice messages or emails that I sent to sales and claims.Also, the Dining Buffet arrived without box, it was 90% assembled in the warehouse, I was told that because it was a new piece and need to be put together correctly (4 doors were installed in my apt.).I am not able to reach them, please help me to schedule a pick up as soon as you can.Thank you for your assistance and help,B. Wang 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.