Modernlinefurniture.com

Client placed an order over the phone and requested delivery to the address different then billing addressBy [redacted] regulations, retailers must ship to the billing address only in order to be protectedAs client did not want to accept delivery to billing address ModernLineFurniture couldn't fulfill the orderClient decided to personally come to showroom and pick up the orderWhen client visited showroom, ModernLineFurniture staff assisted the client and several people helped client fit items that client purchased in small passenger vehicleService provided was above and beyond what is normally provided to clientsClient claims that her credit card was charged three times and she was refunded by disputing charges with the bankThis is simply not truthTo substantiate this claim we ask client to provide official credit card statement showing alleged "three charges"In fact on December 12th Modern Line charged client $deposit, but after realizing that client requires delivery to the different address other then billing - Modern Line promptly cancelled the order and refunded $the next dayNo online orders were ever chargedThe clients claim is simply not truthWhen client came over for pick up on 12-16-client card was swiped and charged for $and client signed the receipt and accepted and picked up all itemsModern Line has all signed receipts, invoices and pick up slips on fileAt a later time client decided to return two out of items purchasedOn 12-20-Modern Line issued and emailed to client Return Authorization RA # [redacted] , allowing for return of two items for full refundClient was given two weeks for return in order to get full refund for returned two itemsAs of today 2-1-client did not return itemsModern Line is still willing to work with client on return

Please see response below together with attachments in regards to the above mentioned caseKindly acknowledge receipt of this emailThank you for your time and assistance regarding this matter.--To whom it may concern,Customer has previously disputed this order with his [redacted] credit card and the dispute was denied and ruled in our favorAttached please see a copy of the credit card dispute response letter together with referenced exhibits and phone recording.Customer has left negative reviews all over the internet and now contacted Revdex.comHe is using any means possible to tarnish our reputation due to the error made by his designer in ordering furniture which is too big for the desired space.Here is our reply to [redacted] negative review on google+:This order for custom furniture was hand crafted and manufactured as specified by customer's designerMoreover, it was not blindly placed online as described - it was discussed in detail with customer's designer over the course of a month prior to placing the orderThe order was shipped and delivered on May 29, On May 29, 2015, we received a call from customer's designer who stated that one of the styles of the furniture was too large for the spaceThe designer went on to inquire about ordering additional furnitureAt no time was there any mention of any defects, imperfections or damage to the furniture whatsoeverWe have a digital file of this conversation recorded through our phone systemFurthermore, customer sent an email on May, 29, stating: "Would like to discuss the error the interior designer made on the order." WHILE WE SYMPATHIZE WITH CUSTOMER'S SITUATION, WE CANNOT BE RESPONSIBLE FOR THE ERROR MADE BY THEIR DESIGNER IN ENSURING THAT THE ITEMS ORDERED WILL FIT THE DESIRED SPACE [redacted] Please let me know if you require any additional informationWe truly do sympathize with the customer but under the circumstances we cannot be responsible for the error made by his designer.-- [redacted] Credit Card Dispute Response letter: (Please see attachment for full letter with attachments)On April 8, 2015, [redacted] of [redacted] [redacted] an interior designer acting on behalf of [redacted] in collaboration with [redacted] of [redacted] placed an order for custom, made-to-order furniture, in the amount of $30,including shipping on behalf of [redacted] / Mark Anthony L [redacted] and was authorized by same to make payment using their [redacted] cardCredit card authorization form attached hereto (Exhibit 1).The customer signed and sent back the invoice attached hereto acknowledging that “All custom orders require 50% non-refundable deposit before the building process starts due to the amount of customization on merchandise ” (Exhibit 2).Attached hereto for your reference are email communications between [redacted] with our commercial sales specialist Mark B [redacted] regarding the details of the order as well as payment confirmation(Exhibit 3).Upon receiving the signed invoice and full payment the order went into productionThese items were hand crafted and manufactured to the customers specifications, using approved material and approved renderings attached hereto (Exhibit 4).The order was shipped via direct trailer and delivered on May 29, On May 29, 2015, we received a call from [redacted] who stated that one of the styles of the furniture was too large for the space [redacted] goes on to inquire about ordering additional furnitureAt no time is there any mention of any defects, imperfections or damage to the furniture whatsoeverWe have a digital file of this conversation recorded through our phone system which was submitted via email to [redacted] On May 29, 2015, I received an email from [redacted] stating “Would like to discuss the error the interior designer made on the order.” A copy of said email is attached hereto (Exhibit 5)It is worth noting that at all relevant times all communications regarding this order have been with [redacted] and on occasion with [redacted] regarding payment and delivery.On May 30, 2015, [redacted] had an email exchange with Mark B [redacted] inquiring about returning the custom items and a restocking feeMark replied that “we usually do restocking but on the regular stock product and this were all custom.” A copy of said email exchange is attached hereto (Exhibit 6)While we sympathize with the customer, we cannot be responsible for the error made by the designer in ensuring that the items ordered will fit the desired spaceAttached hereto is a copy of our terms and conditions which can be found on our website which state in pertinent part “non-refundable items include, but are not limited to, custom maorder items ” (Exhibit 7)Being that these are custom items, made specifically for this customer, this is the reason why we cannot accept a return of this order.If you require any additional information, please do not hesitate to contact meThank you for your time and attention regarding this matter

Complaint: [redacted] I am rejecting this response because: I spoke to robert about giving me the wrong items the same day I got home to [redacted] from New Jeresey and notice it was not what I oorded I also kept sending emails about the return,Robert then asked me to pay them $to pick up there products there was never any proper arrangement about the way this order was placed I was put in the cold and was rush on this order I also told them that I was sick and paid someone to pick up the online order,Robert took it upon himself to reorder my online order I wanted the order that were placed online and were give something else they charge for extra money when I went to the store because they didn't want to refund the shipping fee,I also have prove that they charge my card three times and was told they didn't recieved the online payments after I seen the payments I decided to despute the charges and also because the items are not what I selected Sorry typing from my phoneThis company have lots of bad reviews and they are on rippoff because they are not cooperative they are disrespectful abd handle customer like with no sense of humor and had to beg these people for their services and the.lied to me about not chargibg my card and I seen the charges three times I also forwrd these charges to the company email and have prove that I did,They did not give me what I ordered I try reaching out to them and with patients yhe reason robert didnt come and get the order it is because I was not willing to pay for the shipping of $I also mension to robert that I was sick and he could careless about my situation aftet my visit to modern I was extremely sick,I cannot lift or carry any of this heavy items and I already paid to someone to picked these items up that were not as described and was not what I ordered they are more than welcome to get back these items because they are no use to me,I will like for this company to refund me my money because they did not meet my needs and refuse to pick up the order that was not placed by me Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke to robert about giving me the wrong items the same day I got home to [redacted]  from New Jeresey and notice it was not what I oorded I also kept sending emails about the return,Robert then asked me to pay them $150 to pick up there products there was never any proper arrangement about the way this order was placed I was put in the cold and was rush on this order I also told them that I was sick and paid someone to pick up the online order,Robert took it upon himself to reorder my online order I wanted the order that were placed online and were give something else they charge for extra money when I went to the store because they didn't want to refund the shipping fee,I also have prove that they charge my card three times and was told they didn't recieved the online payments after I seen the payments I decided to despute the charges and also because the items are not what I selected.
Sorry  typing from my phoneThis company have lots of bad reviews and they are on rippoff because  they are not cooperative they are  disrespectful abd handle customer like with no sense of humor and had to beg these people for their services and the.lied to me about not chargibg my card and I seen the charges three times I also forwrd these charges to the company email and have prove that I did,They did not give me what I ordered I try reaching out to them and with patients yhe reason robert didnt come and get the order it is because I was not willing to pay for the shipping of $150 I also mension to robert that I was sick and he could careless about my situation aftet my visit to modern I was extremely sick,I cannot lift or carry any of this heavy items and I already paid to someone to picked these items up that were not as described and was not what I ordered they are more than welcome to get back these items because they are no use to me,I will like for this company to refund me my money because they did not meet my needs and refuse to pick up the order that was not placed by me
Regards,
[redacted]

Client placed an order over the phone and requested delivery to the address different then billing address. By [redacted] regulations, retailers must ship to the billing address only in order to be protected. As client did not want to accept delivery to billing address ModernLineFurniture...

couldn't fulfill the order. Client decided to personally come to showroom and pick up the order. When client visited showroom, ModernLineFurniture staff assisted the client and several people helped client fit items that client purchased in small passenger vehicle. Service provided was above and beyond what is normally provided to clients. Client claims that her credit card was charged three times and she was refunded by disputing charges with the bank. This is simply not truth. To substantiate this claim we ask client to provide official credit card statement showing alleged "three charges". In fact on December 12th Modern Line charged client $180 deposit, but after realizing that client requires delivery to the different address other then billing - Modern Line promptly cancelled the order and refunded $180 the next day. No online orders were ever charged. The clients claim is simply not truth. When client came over for pick up on 12-16-2016 client card was swiped and charged for $802.45 and client signed the receipt and accepted and picked up all items. Modern Line has all signed receipts, invoices and pick up slips on file. At a later time client decided to return two out of 5 items purchased. On 12-20-2016 Modern Line issued and emailed to client Return Authorization RA # [redacted], allowing for return of two items for full refund. Client was given two weeks for return in order to get full refund for returned two items. As of today 2-1-2017 client did not return items. Modern Line is still willing to work with client on return.

Complaint: [redacted]
I am rejecting this response because:
See attached summary
Regards,
[redacted]

Please see response below together with attachments in regards to the above mentioned case. Kindly acknowledge receipt of this email. Thank you for your time and assistance regarding this matter.--To whom it may concern,Customer has previously disputed this order with his [redacted] credit...

card and the dispute was denied and ruled in our favor. Attached please see a copy of the credit card dispute response letter together with referenced exhibits and phone recording.Customer has left negative reviews all over the internet and now contacted Revdex.com. He is using any means possible to tarnish our reputation due to the error made by his designer in ordering furniture which is too big for the desired space.Here is our reply to [redacted] negative review on google+:This order for custom furniture was hand crafted and manufactured as specified by customer's designer. Moreover, it was not blindly placed online as described - it was discussed in detail with customer's designer over the course of a month prior to placing the order. The order was shipped and delivered on May 29, 2015. On May 29, 2015, we received a call from customer's designer who stated that one of the styles of the furniture was too large for the space. The designer went on to inquire about ordering additional furniture. At no time was there any mention of any defects, imperfections or damage to the furniture whatsoever. We have a digital file of this conversation recorded through our phone system. Furthermore, customer sent an email on May, 29, 2015 stating: "Would like to discuss the error the interior designer made on the order." WHILE WE SYMPATHIZE WITH CUSTOMER'S SITUATION, WE CANNOT BE RESPONSIBLE FOR THE ERROR MADE BY THEIR DESIGNER IN ENSURING THAT THE ITEMS ORDERED WILL FIT THE DESIRED SPACE. [redacted]Please let me know if you require any additional information. We truly do sympathize with the customer but under the circumstances we cannot be responsible for the error made by his designer.--[redacted] Credit Card Dispute Response letter: (Please see attachment for full letter with attachments)On April 8, 2015, [redacted] of [redacted] an interior designer acting on behalf of [redacted] in collaboration with [redacted] of [redacted] placed an order for custom, made-to-order furniture, in the amount of $30,200 including shipping on behalf of [redacted] / Mark Anthony L[redacted] and was authorized by same to make payment using their [redacted] card. Credit card authorization form attached hereto (Exhibit 1).The customer signed and sent back the invoice attached hereto acknowledging that “All custom orders require 50% non-refundable deposit before the building process starts due to the amount of customization on merchandise…” (Exhibit 2).Attached hereto for your reference are email communications between [redacted] with our commercial sales specialist Mark B[redacted] regarding the details of the order as well as payment confirmation. (Exhibit 3).Upon receiving the signed invoice and full payment the order went into production. These items were hand crafted and manufactured to the customers specifications, using approved material and approved renderings attached hereto (Exhibit 4).The order was shipped via direct trailer and delivered on May 29, 2015. On May 29, 2015, we received a call from [redacted] who stated that one of the styles of the furniture was too large for the space. [redacted] goes on to inquire about ordering additional furniture. At no time is there any mention of any defects, imperfections or damage to the furniture whatsoever. We have a digital file of this conversation recorded through our phone system which was submitted via email to [redacted]On May 29, 2015, I received an email from [redacted] stating “Would like to discuss the error the interior designer made on the order.” A copy of said email is attached hereto (Exhibit 5). It is worth noting that at all relevant times all communications regarding this order have been with [redacted] and on occasion with [redacted] regarding payment and delivery.On May 30, 2015, [redacted] had an email exchange with Mark B[redacted] inquiring about returning the custom items and a restocking fee. Mark replied that “we usually do restocking but on the regular stock product and this were all custom.” A copy of said email exchange is attached hereto (Exhibit 6). While we sympathize with the customer, we cannot be responsible for the error made by the designer in ensuring that the items ordered will fit the desired space. Attached hereto is a copy of our terms and conditions which can be found on our website which state in pertinent part “non-refundable items include, but are not limited to, custom made-to order items…” (Exhibit 7). Being that these are custom items, made specifically for this customer, this is the reason why we cannot accept a return of this order.If you require any additional information, please do not hesitate to contact me. Thank you for your time and attention regarding this matter.

Review: I am writing you in regard to charges from Modern Line Furniture in the amount of $30,200, under invoice [redacted] dated April 8, 2015 (see attached invoice). We dispute these charges and demand that they be reversed. We are willing to return and have tried to arrange for the return of the furniture to Modern Line Furniture.

An interior decorator ordered furniture from Modern Line Furniture, for which we paid. The decorator ordered two and three seat couches and 4 armless chairs (see attached invoice). When the couches were delivered to us, we inspected them and discovered numerous defects. These defects include that, on each three-seat couch, the center seat cushion of each couch sits substantially higher than the outer two seat cushions (an inch or so higher). On each of the two-seat couches the stitching is in terrible condition (see photos). There are miscellaneous scruff marks on the couches (see photos). Additionally, the couches have a chrome trim on the base, but the trim is not close to being even either within a couch or couch to couch (see photos). Because the couches are so defective and unusable, we did not even open the boxes with the armless chairs.

Because the couches are defective, we are entitled to return them regardless of Modern Line Furniture no return policy. The reason is that Modern Line Furniture did not disclaim warranties of merchantability and the furniture comes with at least that warranty. There is also an implied warranty that the goods ordered by the interior decorator would conform to the marketing descriptions and on-line images of the furniture: but the furniture does not match the advertised merchandiseDesired Settlement: REFUND OF $17,200

Business

Response:

Please see response below together with attachments in regards to the above mentioned case. Kindly acknowledge receipt of this email. Thank you for your time and assistance regarding this matter.--To whom it may concern,Customer has previously disputed this order with his [redacted] credit card and the dispute was denied and ruled in our favor. Attached please see a copy of the credit card dispute response letter together with referenced exhibits and phone recording.Customer has left negative reviews all over the internet and now contacted Revdex.com. He is using any means possible to tarnish our reputation due to the error made by his designer in ordering furniture which is too big for the desired space.Here is our reply to [redacted] negative review on google+:This order for custom furniture was hand crafted and manufactured as specified by customer's designer. Moreover, it was not blindly placed online as described - it was discussed in detail with customer's designer over the course of a month prior to placing the order. The order was shipped and delivered on May 29, 2015. On May 29, 2015, we received a call from customer's designer who stated that one of the styles of the furniture was too large for the space. The designer went on to inquire about ordering additional furniture. At no time was there any mention of any defects, imperfections or damage to the furniture whatsoever. We have a digital file of this conversation recorded through our phone system. Furthermore, customer sent an email on May, 29, 2015 stating: "Would like to discuss the error the interior designer made on the order." WHILE WE SYMPATHIZE WITH CUSTOMER'S SITUATION, WE CANNOT BE RESPONSIBLE FOR THE ERROR MADE BY THEIR DESIGNER IN ENSURING THAT THE ITEMS ORDERED WILL FIT THE DESIRED SPACE. [redacted]Please let me know if you require any additional information. We truly do sympathize with the customer but under the circumstances we cannot be responsible for the error made by his designer.--[redacted] Credit Card Dispute Response letter: (Please see attachment for full letter with attachments)On April 8, 2015, [redacted] of [redacted] an interior designer acting on behalf of [redacted] in collaboration with [redacted] of [redacted] placed an order for custom, made-to-order furniture, in the amount of $30,200 including shipping on behalf of [redacted] / Mark Anthony L[redacted] and was authorized by same to make payment using their [redacted] card. Credit card authorization form attached hereto (Exhibit 1).The customer signed and sent back the invoice attached hereto acknowledging that “All custom orders require 50% non-refundable deposit before the building process starts due to the amount of customization on merchandise…” (Exhibit 2).Attached hereto for your reference are email communications between [redacted] with our commercial sales specialist Mark B[redacted] regarding the details of the order as well as payment confirmation. (Exhibit 3).Upon receiving the signed invoice and full payment the order went into production. These items were hand crafted and manufactured to the customers specifications, using approved material and approved renderings attached hereto (Exhibit 4).The order was shipped via direct trailer and delivered on May 29, 2015. On May 29, 2015, we received a call from [redacted] who stated that one of the styles of the furniture was too large for the space. [redacted] goes on to inquire about ordering additional furniture. At no time is there any mention of any defects, imperfections or damage to the furniture whatsoever. We have a digital file of this conversation recorded through our phone system which was submitted via email to [redacted]On May 29, 2015, I received an email from [redacted] stating “Would like to discuss the error the interior designer made on the order.” A copy of said email is attached hereto (Exhibit 5). It is worth noting that at all relevant times all communications regarding this order have been with [redacted] and on occasion with [redacted] regarding payment and delivery.On May 30, 2015, [redacted] had an email exchange with Mark B[redacted] inquiring about returning the custom items and a restocking fee. Mark replied that “we usually do restocking but on the regular stock product and this were all custom.” A copy of said email exchange is attached hereto (Exhibit 6). While we sympathize with the customer, we cannot be responsible for the error made by the designer in ensuring that the items ordered will fit the desired space. Attached hereto is a copy of our terms and conditions which can be found on our website which state in pertinent part “non-refundable items include, but are not limited to, custom made-to order items…” (Exhibit 7). Being that these are custom items, made specifically for this customer, this is the reason why we cannot accept a return of this order.If you require any additional information, please do not hesitate to contact me. Thank you for your time and attention regarding this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

See attached summary

Regards,

Review: I purchased a sectional sofa from this business in March 2012. The sofa material developed a real bad material defects - as seen on the attached file. Contacted the business and they refused to repair or replace the product.Desired Settlement: I paid $1200 - since the sofa lasted only 2 years I expect a refund of 50% of the sofa sales price. Repair is also an option.

Business

Response:

Thank you for the opportunity to work with client.Item is way over a year outside of limited 1-year warranty time. Partial refund of $300 was already processed for client in August of 2012 to settle previous claim.At this time we may ofer additional $300 to setlle this claim.Please reply.Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The first $300 I received from the business was due to another problem on the couch, one of the seams was tearing terribly within 1 year of purchase. So the _only_ connection to this complaint is to show how bad is the quality of their products, problem after problem. The now additional proposed $300 proposed settlement does not even begin to address cost lost to this failure so I am rejecting it. Sofa should last reasonably a number of years.

Regards,

Review: I MADE A PURCHASE WITH MODERN LINE FURNITURE THROUGH MY [redacted] ACCOUNT ON 2/13 CO BILLED MY ACCOUNT ALTHOUGH I HAD NOT RECEIVED THE MERCHADISE UNTILL 4/13 2 MONTH LATER. THE MERCHANDISE WAS RETURNED 4/13 AND I WAS DUE A REFUND OF 1050.65 HERE WE ARE 5 MONTHS LATER REFUND HAS NOT BEEN RECEIVED. I SPOKE WITH YHE CO SEVERAL TIMES AND TOLD THEY ARE TRYING TO REVERSE THE CHARGES PROBLEM WITH THAT IS AFTER 60 DAYS CHARGES CANT BE SUBMITTED.THEY TOLD ME TO GO TO [redacted] TO RETRIVE THIS REFUND [redacted] HAS NO KNOWLEDGE OF A REFUND ISSUED BY THE CO, IVE EXHASTED MYSELF SEEKING OUT THIS REFUND I WANT THIS CO TO MAIL MY REFUND TO ME AS I AM STILL PAYING ON THIS ACCOUNT AND IT WILL SOON BE CHARGED INTREST . THIS CO HAS MADE MY ORDEAL A NIGHTMARE IVE SPENT HOURS IN THE LAST 5 MONTHS TRYING TO GET THIS REFUND . I JUST WANT THIS MATTER RESOLVED SOON AS POSSIBLE . THANK YOU

Business

Response:

Hello,

We have issued refund twice via [redacted]. Last refund was issued on August 6th 2013. Please see attached file as a confirmation. Client doesnt seem to be able to retrieve her funds from [redacted] And although we have to go by the original method of payment which was [redacted], it looks like we have no other options as to send [redacted] a check, which we will do now.

Thanks,

Modern Line Furniture