Modesto Coin & Bullion

I have to ask this
Did you come to my store to sell a gold chain or not?
If you did not come to sell why did you come here at all?
I will offer 85% of the value of the gold in the chain broken or not
I will test / retest the chain with the same gold testerReally!
I prefer only the gentleman to enter my store
My offer will be the result of the following equation
The weight of the chain in grams divided by That result multiplied by purity
Example for 14k, 14/24= = purity of 14kThat result multiplied by That result multiplied by that days gold price
ExampleIf a chain is 14k and weighs grams and gold for the day is $1,310.oo
Then11/31.1=
x 0.583=
x 0.85=
x $1,310.oo= $
and if the world and prices stay the same in a few weeks I will profit about $28.oo

measure is done in order to give a estimated cost of unit and install to the client
0in">After confirmation of order we require a second measure to ensure accuracy of measurment due to these being CUSTOM showers
The only way a return of product can be made is if it is manufacturer error or defect in the glassGlass Doctor of Bloomington's policy is the same as the manufacture
Glass Doctor of Bloomington's policy on mismeasure, is to remeasure and order new glass at no cost to the customer for it is not the customers burden or responsibility to purchase accurate glass in this circumstanceIf a error in measurment does occur we will honor our in shop policy and reorder the correct glass which does requires a additional measureA inconvience credit is placed on the order as a courtesy to the client for said mistake and delay in installation
A custom shower order takes anywhere from to weeks to manufacture and recieve
Glass Doctor of Bloomington will return a deposit on a custom shower only before the custom unit goes into be manufactured which is typically after days from time order is placedAs a curtosey to our customers we do have exceptions to this policy and if it is due to our mistake we will try to rectify the situation at any cost and convience to the customer to ensure customer satisfaction
Deposits are non refundable
06/26/Ms*** called inquiring about the showers we offer and requested information. 07/14/Ms*** set a estimate measure appointment
07/16/Estimate was given verbally to Ms*** over the phone with her options for a frameless shower
08/01/Ms*** accepted the estimate over the phone and was informed of our deposit policy and the terms of her custom shower order
8/25/Ms*** was in shop to pay the required non returnable deposit of her accepted estimateAt this time Ms*** was informed of the return and deposit policy and that a second measure would be required because of the no return policy of custom glass to the manufacturer
Ms*** was informed of Glass Doctor of Bloomingotn's policy and proceedure in the measure, order, estimated reciept of custom shower delivery and installation on several occasionsAcknowledgment an acceptance to proceed was given and deposit was placed
Eta of unit to Glass Doctor of Bloomington 9/23/
8/26/Ms***'s shower was ordered from the manufacturer
9/15/Ms*** called and was very verbally harsh to Inside sales repin regards to the length of time of recieving her showerShe was reassured that the order would be recieved by 9/22/as promised and set a installation date of 09/29/
9/29/Installers arrived to begin the set up and installation of Ms***'s frameless custom shower unitAt this time a mistake was discovered in the measurment of the glass panel of the showerThere was a 1/th inch gap between the unit glass and the wallCustomer was given the option to silcone the gap, or place a rubber seal to compensate the outage or reorder the panel with the over seen outage(mismeasure) and recieve a disccount in cost for the errorIt was addressed to her at that time that it be best since the dementions of the door and the allowed space that we allow a rubber stop for the door do to gapMs *** asked for the door to be beaveled edge to compensateShe was informed at that time the manufacturer would have to determine if we can make it as such
Ms*** chose to reorder the glass with a inconvience fee
9/30/Ms***s correct glass was ordered, Ms*** was informed of the week periodThe client was made aware that the beavel could not be placed on the door and rubber stopage would have to be placed to compensate the gap in doorClient ok'd and set appointment for install of 11/20/install
11/20/Techs arrive to install Ms***s shower, with the beavel of the panels it made the shower walls stand out farther as a result making the gap when opening the door more prevalient which was noted to owner immediatelyOwner decided she did not like the look and demanded the techs leave
11/20/Ms*** calls into shop infurated and demanding to talk to the owner whom was out on leave due to the birth of child and he would not be returningIt was expressed by Ms*** that she wanted to talk to the owner to see what he was going to do to make this rightIt was explained to Ms*** that we tried to explain this to her at the time of reciept and she was ok with it and thats how she wanted the showerMs*** became irrate and began cursing at that time it was explained was not our intention to anger her and I would do what ever we could to make this rightThat the owner was out and would be and he would be in contact with her once he came back in shop
12/01/
Ms*** called in furious that the owner who was out on leave had not gotten back to her, she was cursing and very upset, she was requesting the owners home phone numberWhen told we were not able to give that information outShe began cursing and hung up on ISR
12/05/
Our owner returned from leave, Ms*** was contacted by the office manager to discuss what she would like to doAt this time she went on about customer service and how horrible our owner was because he was out with the birth of his childShe was informed we would do anything to retain her business and how could we make this right for herShe was reinformed of the custom glass policy, that we woould work with her to make this right and get the shower she wanted however do to design of bathroom this it was either a gap or she had to go to a semi frameless due to how estically she would like it to lookMs*** screamed curse words and hung up the phone
*** Ms*** obtained MrM*** Owner of Glass Doctor of bloomingtons personal cell phone number and began harrassing phone calls
12/15/Ms*** was contacted by office manager in regards how to proceed, Ms*** asked about her money being returned as per policy we have no refunds on custom glassMs*** was angered, I informed as she agreed even if we could rectify tthe situation she would not be satisfied, she informed manager she wanted her money back and to cut tiesI informed her that this would be a first in return due to policy and myself an Josh would hayed to contact franchise advisor in order to process this return properly since we have never done this
12/15/Josh M*** owner contacted his advisor and explained the situation from harrassing phone calls on personal line to the office employees with the verbal harrassment
12/16/Ms*** was contacted and informed we would return her deposit and that return would take to business weeks to processAnd that this is not typical proceedureShe began to slur obscenities to the manager and requested to speak with the ownerMs*** was informed that it was not appropriate and reassured she would recieve her deposit
12/22/Ms*** called the office asking for our corperate office number, it was explained we have a ownerShe was furious because he would not answer her phone calls on his personal line and demanded corperates numberOr number to the texas Franchise Head Quarters was given to her for she could not understand that we were a independently owned Franchise
Every week Ms*** calls asking for our accounting information, calls the business owners personal phone leaving harrassing and threatening phone calls all hours of the day and night and as of last week called stating she was going to get in contact with Revdex.com
As of 2/4/It has been work weeks including National Hoildays, Ms*** is being reimbursed her money agianst company policy due to the threats and harrassment to employees and owner and over all situation
Any questions please feel free to contact the office at (812)778-Fax(812)-778-
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** The statements made in the business response is not true. I have never threatened any one nor did I ever call the owners personal phone. I did request the number but did not ever call. I was never informed of a non-refundable deposit; its is not on any information provided or on the sale bill. I did call this morning and talk with the owner informing him of all the untrue statements made in their response. He said he would talk to the office manager about what she had put in the response. I was told I would receive my deposit by the end of the week. If that happens the resolution is acceptable. I just wanted the Revdex.com to know that Glass Doctor was not honest in their response

I am rejecting this response because:i don't want to sell the chain. I came in to get the value of it, not to break it. I want it replaced with same weight and k.

This is my first and only Revdex.com complaint and I have been in this business for over 20 years. I feel like I was set up. I included pictures of my GT-3000 Electronic Gold Tester and the "clamp" I used and was mentioned in the complaint. The...

"clamp" is actually a small gold plated alligator clip. This clip is not capable of harming a silk thread let alone a metal chain made of gold. I did no harm to this couples chain.
 
   As far as feeling set up. The lady was very hard to understand but I believe I understood the following.
1) That she had purchased the chain "yesterday" at some other store and was waving the receipt at me wanting me to pay her what she paid retail.
 She was very upset, she was very good at being upset as though she has been behaving like this for decades. I made here a cash offer of about 85% of the chains gold value. Now she is super upset demanding I pay her the amount on some sales receipt.
 
I was just about to call the police as she was acting crazy. The couple left the store and then wanted to re-enter and I used my free time to look up the number of non emergency police dispatch. I let him in and did not let her in as in if you act like that you have to leave. He said she wanted to call the police. Well I had already been considering calling the police so why don't we just do that. He saw me dialing and soon talking with police dispatch and wanted to go check on the lady. They both left the area within a minute or two of my calling the police.
 
I hate to say it, but I sense a scam and a scam foiled.

I am rejecting this response because: the business didn't offer anything.  He claims that it was a set up and he did no harm to the gold chain.

Review: I took a gold chain to this store to get a resale price on it. The lady put the chain on a metal clamp and it snapped right off to two pieces. I asked the owner to fix it so I can wear it again. He refused to repair the chain. instead, he wanted to buy it off of me for a very cheap price.Desired Settlement: I'm demanding a replacement for the chain.

Business

Response:

This is my first and only Revdex.com complaint and I have been in this business for over 20 years. I feel like I was set up. I included pictures of my GT-3000 Electronic Gold Tester and the "clamp" I used and was mentioned in the complaint. The "clamp" is actually a small gold plated alligator clip. This clip is not capable of harming a silk thread let alone a metal chain made of gold. I did no harm to this couples chain.

As far as feeling set up. The lady was very hard to understand but I believe I understood the following.

1) That she had purchased the chain "yesterday" at some other store and was waving the receipt at me wanting me to pay her what she paid retail.

She was very upset, she was very good at being upset as though she has been behaving like this for decades. I made here a cash offer of about 85% of the chains gold value. Now she is super upset demanding I pay her the amount on some sales receipt.

I was just about to call the police as she was acting crazy. The couple left the store and then wanted to re-enter and I used my free time to look up the number of non emergency police dispatch. I let him in and did not let her in as in if you act like that you have to leave. He said she wanted to call the police. Well I had already been considering calling the police so why don't we just do that. He saw me dialing and soon talking with police dispatch and wanted to go check on the lady. They both left the area within a minute or two of my calling the police.

I hate to say it, but I sense a scam and a scam foiled.

Consumer

Response:

I am rejecting this response because: the business didn't offer anything. He claims that it was a set up and he did no harm to the gold chain.

Business

Response:

I have to ask this.

Did you come to my store to sell a gold chain or not?

If you did not come to sell why did you come here at all?

I will offer 85% of the value of the gold in the chain broken or not.

I will test / retest the chain with the same gold tester. Really!

I prefer only the gentleman to enter my store.

My offer will be the result of the following equation.

The weight of the chain in grams divided by 31.1. That result multiplied by purity.

Example for 14k, 14/24= 0.583 = purity of 14k. That result multiplied by 0.85. That result multiplied by that days gold price.

Example. If a chain is 14k and weighs 11 grams and gold for the day is $1,310.oo

Then. 11/31.1= 0.354.

0.354 x 0.583= 0.20.

0.20 x 0.85= 0.175.

0.175 x $1,310.oo= $230

and if the world and prices stay the same in a few weeks I will profit about $28.oo.

Consumer

Response:

I am rejecting this response because:i don't want to sell the chain. I came in to get the value of it, not to break it. I want it replaced with same weight and k.