Modesto Custom Cycles

Modesto Custom Cycles did not replace customer's clutch lever or his handlebarsWe did not damage or road test his bikeWe are therefore not accepting responsibility for any of the damaged parts on the bike

Company states: I helped this customer put on his new springI also did custom work for him because not many shops canI did spring install and blended it in for himYou have to dis assemble the bike and and it would be very expensive and he did not want to do that for powder coating When he came back with the spring and said it wasn't what he wantsI showed you different kinds and that was the cheapest one you wantedI told him show me what you want and I will take what you have off and put the new one onI told him he would have to pay the differenceIf I made the mistake of installing the spring I would take it offI blended it in the best I could do it for himHe wanted a thousand dollar job for dollarsI did the main work and did it correctly

Company states: The bike was totaled from insuranceIt was in terrible conditionIt says on the invoice springer front fork and I gave him a priceReplace the gas tank dollar laborThen he got the springer for $All the parts needed to get it goingIt wasn't as simple as ordering the springWe had to assemble, install and work on the bike to get it back on the roadIt wasn't as simple as take one one out and put one inWe did welding and that is what he paid forHe thinks he paid alot of money for thatI explained to him it looks like the bike has two necks and the bike has a VIN number and we had to cut around it and installed the new tube for installing the spring in the front endThe customer want's a custom bike at a price that is too low for a custom bike

I am rejecting this response because:The The owner [redacted] knows for a fact he replaced my left clutch handle...this was the first thing he told me when I picked up my bike..now hes lying...he knows he replaced my handle ...I never asked him to replaced...but by him saying road test..this males me believe either he or one of his helpers did take my bike out on a road test...thars when this damage occurredThe man has plenty of money parts and very well could fix my bike...but for some reason he wants to lie n screw me in process..I will not stop till this crook is brought to justic n my bike repairedthank you

I am rejecting this response because:I took my motorcycle to this shop in October of My motorcycle is a fxr shoveled blue in colorI also took my sons motorcycle in for a brake job it is a sportsterThe damage was done to my fxr shovelhead

The repairs that needed to be done on the bike, had nothing to do with the insurance company, it was between Mr.***, and myself
I brought my bike to Mr***, we discussed what I wanted to be done to the bike, and Mr*** replied that he could do the custom work that I wanted done to my bike
The work he done on the bike was still not done, and it did not look like it was custom work
I am seeking a refund, so I may take my bike to another custom cycling shop, and get the customary repairs done the way that I want to complete my bike
Thank you
Mr*** ***

*** *** brought a couple different motorcycles into the shop, so to begin with I couldn't respond correctly to the letter I had received from the Revdex.com due to the fact I don't know what bike mr*** is
talking aboutStill I have no model of the bike or an estimated time frame in which it was here in order to look up his invoice to see what repairs were madeAs of the incident the Customer came and picked up his bike after the minor repairs we made to it and took it home, didn't say one thing about any damage to the bike or anything that we did to make it unsafe rideA couple months later he showed up at the shop saying we dropped his bike, and cause damagedDue to the fact nothing was said at the time the customer picked up his motorcycle and an estimated 2-months had went by there was nothing I could do to help him

Modesto Custom Cycles did not replace customer's clutch lever or his handlebars. We did not damage or road test his bike. We are therefore not accepting responsibility for any of the damaged parts on the bike.

I am rejecting this response because:The The owner [redacted] knows for a fact he replaced my left clutch handle...this was the first thing he told me when I picked up my bike..now hes lying...he knows he replaced my handle ...I never asked him to replaced...but by him saying road test..this males me believe either he or one of his helpers did take my bike out on a road test...thars when this damage occurred. The man has plenty of money parts and very well could fix my bike...but for some reason he wants to lie n screw me in process..I will not stop till this crook is brought to justic n my bike repaired.. thank you

Company states: The bike was totaled from insurance. It was in terrible condition. It says on the invoice springer front fork and I gave him a price. Replace the gas tank 1250 dollar labor. Then he got the springer for $799. All the parts needed to get it going. It wasn't as simple as ordering the spring. We had to assemble, install and work on the bike to get it back on the road. It wasn't as simple as take one one out and put one in. We did welding and that is what he paid for. He thinks he paid alot of money for that. I explained to him it looks like the bike has two necks and the bike has a VIN number and we had to cut around it and installed the new tube for installing the spring in the front end. The customer want's a custom bike at a price that is too low for a custom bike.

Company states that they do not know which bike the consumer is talking about. Please specify which bike you are talking about. Also, the company needs to know when was the bike in the shop?

Company states: I helped this customer put on his new spring. I also did custom work for him because not many shops can. I did spring install and blended it in for him. You have to dis assemble the bike and and it would be very expensive and he did not want to do that for powder coating.  When...

he came back with the spring and said it wasn't what he wants. I showed you different kinds and that was the cheapest one you wanted. I told him show me what you want and I will take what you have off and put the new one on. I told him he would have to pay the difference. If I made the mistake of installing the spring I would take it off. I blended it in the best I could do it for him. He wanted a 10 thousand dollar job for 100 dollars. I did the main work and did it correctly.

Review: I had an accident on my 2002 Yamaha road star warrior motorcycle on April 9, 2014. The insurance company assessed the damages of the bike, the company found it to be a total loss. I decided to buy my Yamaha back from the insurance company.

I contacted Modesto Custom Cycling address – [redacted], to repair my bike. The Staff member [redacted], and I discussed the damages, as well as how I wanted to replace the front end, with a springer front end. He advised that he had to order the parts, and I asked him did he know how to rake the neck, and he replied yes. Then I told him I wanted my neck raked for the springer front end (neck). I selected the part that I wanted, and he replied that he would order the part.

He welded the part on the motorcycle. I went to go and look at the motorcycle, I was so disappointed at the job that he had done on my motorcycle. The welding was unprofessional, it did not look customized, and the springer for the front end was not the springer front end that I requested. He became argumentative, and I tried to reason with him to tell him that that was not the part that I requested. I left the shop, in hopes that he would make the necessary repairs.

I went back to the shop to pick up my gas tank, and the frame was still in the same condition. s

I was not satisfied with the customized work he did on the neck of my bike. I then called the Revdex.com for professional advice, and I was advised to pick my bike up.

Upon picking my bike up Mr. [redacted] still had not completely fixed my motorcycle, the light was not attached, the neck of the front end was not customized, and he charged me additional fees/taxes for parts that had already been purchased, and paid for.Desired Settlement: I am seeking damages to my bike, fees/taxes charged for parts, and pain and suffering. I do not want Mr. [redacted] to make the necessary repairs to my bike, I am seeking services from another vender to complete the repairs that Mr. [redacted] damaged.

Business

Response:

Company states: I helped this customer put on his new spring. I also did custom work for him because not many shops can. I did spring install and blended it in for him. You have to dis assemble the bike and and it would be very expensive and he did not want to do that for powder coating. When he came back with the spring and said it wasn't what he wants. I showed you different kinds and that was the cheapest one you wanted. I told him show me what you want and I will take what you have off and put the new one on. I told him he would have to pay the difference. If I made the mistake of installing the spring I would take it off. I blended it in the best I could do it for him. He wanted a 10 thousand dollar job for 100 dollars. I did the main work and did it correctly.

Business

Response:

Company states: The bike was totaled from insurance. It was in terrible condition. It says on the invoice springer front fork and I gave him a price. Replace the gas tank 1250 dollar labor. Then he got the springer for $799. All the parts needed to get it going. It wasn't as simple as ordering the spring. We had to assemble, install and work on the bike to get it back on the road. It wasn't as simple as take one one out and put one in. We did welding and that is what he paid for. He thinks he paid alot of money for that. I explained to him it looks like the bike has two necks and the bike has a VIN number and we had to cut around it and installed the new tube for installing the spring in the front end. The customer want's a custom bike at a price that is too low for a custom bike.

Consumer

Response:

The repairs that needed to be done on the bike, had nothing to do with the insurance company, it was between Mr.[redacted], and myself.

Review: I took my harley to this shop for minor repair..when I picked my bike up I noticed the clutch lever was replaced..my left foot peg felt bent. I did not say anything untill I rode the bike and my handlebars split in two. After closely checkin out my bike I noticed alot of damage. My front end is so bad its dangerous to operate my bike..I went to the owner politly and told hime and he denied anything was done.Thank youDesired Settlement: I just want my bike safe to ride again...nothing more nor less. This man knows he damaged my bike he needs to step up and take care of the damage.Thank you.

Business

Response:

[redacted] brought a couple different motorcycles into the shop, so to begin with I couldn't respond correctly to the letter I had received from the Revdex.com due to the fact I don't know what bike mr. [redacted] is talking about. Still I have no model of the bike or an estimated time frame in which it was here in order to look up his invoice to see what repairs were made. As of the incident the Customer came and picked up his bike after the minor repairs we made to it and took it home, didn't say one thing about any damage to the bike or anything that we did to make it unsafe ride. A couple months later he showed up at the shop saying we dropped his bike, and cause damaged. Due to the fact nothing was said at the time the customer picked up his motorcycle and an estimated 2-3 months had went by there was nothing I could do to help him.

Business

Response:

Company states that they do not know which bike the consumer is talking about. Please specify which bike you are talking about. Also, the company needs to know when was the bike in the shop?

Consumer

Response:

I am rejecting this response because:I took my motorcycle to this shop in October of 2013. My motorcycle is a 1982 fxr shoveled blue in color. I also took my sons motorcycle in for a brake job it is a 1989 sportster. The damage was done to my 1982 fxr shovelhead.

Business

Response:

Modesto Custom Cycles did not replace customer's clutch lever or his handlebars. We did not damage or road test his bike. We are therefore not accepting responsibility for any of the damaged parts on the bike.

Consumer

Response:

I am rejecting this response because:The The owner [redacted] knows for a fact he replaced my left clutch handle...this was the first thing he told me when I picked up my bike..now hes lying...he knows he replaced my handle ...I never asked him to replaced...but by him saying road test..this males me believe either he or one of his helpers did take my bike out on a road test...thars when this damage occurred. The man has plenty of money parts and very well could fix my bike...but for some reason he wants to lie n screw me in process..I will not stop till this crook is brought to justic n my bike repaired.. thank you