Modesto Days Inn

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Modestro, CA I want to sincerly apologize for your experenceYou can defiantly do what you feel is necessary to doThe corperate office feels that the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [redacted]

Revdex.com Case #: Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Days Inn property in Modestro, CA I want to sincerly apologize for your experenceYou can defiantly do what you feel is necessary to doThe corperate office feels that the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [email protected]

Thank you for notifying our office of the concern filed by Joe Wilcox at the Days Inn property in Modesto. Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our
properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at [email protected]. Thank you,*** **

I am rejecting this response because:  No I think as a business that carries your name you should hold them to your standards .I was treated so badly when staying at one of "your" hotels you should reimburse me for the one night and my ten dollars that was stolen from me . And then you go after them for it .You see I believe this attack on me was racialy motivated .and I would go as far as saying my civil rights were violated .so no matter what I do they aren't going to do anything for me. I guess I will have to use my first amendment right on social media and say how days inn is ran by a bunch of racist .

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Modestro, CA.   I want to sincerly apologize for your experence. You can defiantly do what you feel is necessary to do. The corperate office feels that the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   If your offices require more information on this matter, please contact me directly at [redacted].

Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Modesto. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding his concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at [redacted]
 Thank you,[redacted]

Review: Bed Bug bites on a one night stay.

On 7/4/13 stayed 1 night in room 144 of property. Checked out early 7/5. 10 hours I was suffering from reaction to 14 bed bug bites on my extremities, neck and face. Large welts appeared and whole sections of affected areas turned blotchy red. Many bites were in the characteristic straight line pattern. On 7/5 Days Inn was alerted about the presence of bed bugs. In further conversations Days Inn front desk staff demanded pictures which I sent. In follow up on 7/10 which I initiated the staff informed me that they had checked the room on 7/6 and there were no bed bugs. No surprise because the linens and the room had been cleaned the day before. I asked for the absent manager to call me. He refused any responsibility for the incident and refused to refund room fees. Desired Settlement: Refund of all room charges.

Business

Response:

Initial Business Response

Case has been turned over to Corporate Office which they have tried contacting guest however not been successful.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I filled out a guest complaint form with the Corporate Office on July 15. The Corporate Office responded that I needed go back to the property I was complaining about and directly deal with them. Not much help since I had already done that without success. The Corporate Office has not tried to contact me since mid-July.

Final Business Response

Advised customer care guest is waiting for response.