Modesto Toyota

Customer purchased used Toyota Tacoma on Feb.15,with 41,milesAt that time customer signed Statement Of Facts and Vehicle Buyers Guide that vehicle had "Altered Suspension" (Lift Kit and Oversize tires)On Feb 2014, The customer took his vehicle to a Toyota store with a concern of VSC light coming on in a turnHe contacted us with the same concernThis is aprox year and 20,miles after purchaseOur facility was never able to duplicate concernAs a goodwill I had new tires installed with ply sidewalls at a cost of over $1000, feeling that the tire sidewalls were flexing creating an issueThe customer states there was no changeThere is no correction to be made other than putting vehicle back to stock configuration so that the computer will read input correctlyThis would not be covered by any warranty from usThe customer was aware of modifications (not done by us)at time of purchaseyear later and 20,miles, now he has a concern with vehicle performance? I explained to customer there was no repair or correction to be made other than slowing down when going into a curve so the computer does not sense it is to fast and attempt to engage anti-lock brake system to slow vehicle down before control is lostCustomer was advised that he could trade vehicle in on a different unit but it would be a different transaction and his vehicle would be worth current market value as a trade in on another vehicle

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I want to make a note that I did receive the letter from [redacted] to contact the dealership for processing of the refund; this is why I contacted Toyota Modesto and left several messages with a request to call me back if my refund is being processed. I NEVER received a call back until after my Revdex.com complaint.I was not seeking money to be returned to me in cash; I was seeking a refund to the lienholder since I owed the money to the lienholder. As far as the difference in the vehicles purchased; the vehicle I purchased at [redacted] is a similar price (as the Toyota) with no down payment. This leads me to believe that Modesto Toyota must downgrade credit scores purposely so they can obtain a higher interest rate. By the way, they did use the same companies; I have both sheets in writing showing the difference (one from [redacted] and the other from Toyota). I know Toyota will not admit to downgrading scores because that would be unethical...but when you see the evidence...it's very suspicious.

Customer purchased used 2009 Toyota Tacoma on Feb.15,2013 with 41,861 miles. At that time customer signed Statement Of Facts and Vehicle Buyers Guide that vehicle had "Altered Suspension" (Lift Kit and Oversize tires). On Feb 4. 2014, The customer took his vehicle to a Toyota store with a concern of...

VSC light coming on in a turn. He contacted us with the same concern. This is aprox 1 year and 20,000 miles after purchase. Our facility was never able to duplicate concern. As a goodwill I had new tires installed with 10 ply sidewalls at a cost of over $1000, feeling that the tire sidewalls were flexing creating an issue. The customer states there was no change. There is no correction to be made other than putting vehicle back to stock configuration so that the computer will read input correctly. This would not be covered by any warranty from us. The customer was aware of modifications (not done by us)at time of purchase. 1 year later and 20,000 miles, now he has a concern with vehicle performance? I explained to customer there was no repair or correction to be made other than slowing down when going into a curve so the computer does not sense it is to fast and attempt to engage anti-lock brake system to slow vehicle down before control is lost. Customer was advised that he could trade vehicle in on a different unit but it would be a different transaction and his vehicle would be worth current market value as a trade in on another vehicle.

Tell us why here[redacted] received a letter from [redacted], the service contract vender, stating that the reimbursement check would be sent to Modesto Toyota to be refunded to her lienholder if vehicle was not paid off.  We received a Product Refund request Feb. 23,2015 from [redacted]...

for the amount of refund from the service contract vendor to be sent to them.  That was done. I have left a message for [redacted] explain the circumstance and that the complete refund was sent to [redacted], the lienholder of the totaled vehicle.For the difference in her credit score, there are at least six sources of credit scores and we do not know which was used with he purchase.  As to length of contract, that is due to factors of cost of vehicle, down payment, finance rate and Manufacturer incentives over which we have no control.I have attached the two letters received from us from [redacted] and [redacted].Thank You[redacted]Customer Relations ManagerModesto Toyota[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Although I understand that the advertised price being negotiable is based on individual assumption, I still feel it would be more helpful to customers just to advertise no-haggle pricing. I would still do business with Modesto Toyota in the future if I found the right vehicle at the right price.

Review: Modesto Toyota advertises very competitive prices on multiple car-listing websites for their used vehicles. I called to check stock on a vehicle and drove 75 miles to test drive it. The car was in good shape and as described, so I sat down with the salesperson to discuss terms. After some back and forth, the sales manager came over and informed me that the advertised prices are final, they do not negotiate. This is either a very poorly advertised policy, or a deceptive sales tactic. They could not meet my offer, so I left. Nowhere in their advertising is a no-haggle policy listed, nor was it implied during my phone call or my interactions with the salesperson up until the end.

I have no issue with no-haggle sales. CarMax is known for it and prominently features it on their website. Like it or not, the industry standard is that advertised prices are the starting point for negotiation, not the final offer. If no-haggle pricing truly is Modesto Toyota's policy, they should indicate this on their website, and in all advertisements on other sites.Desired Settlement: Modesto Toyota should state their no-haggle policy on their website and with all advertised prices.

Business

Response:

Tell us why here...

Modesto Toyota’s pricing on our used vehicles is prominently displayed on all of our advertising including our website. This is neither a “deceptive” nor “poorly advertised policy.” Our vehicles are priced to be competitive. We research the market extensively on each unit. That reflects in our pricing. .

The assumption that the advertised price is the beginning point for negotiation is based solely on this individual’s opinion.

We do not practice deceptive advertising or sales tactics nor will we change our policy of advertising the pricing on our units at the actual selling price.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Although I understand that the advertised price being negotiable is based on individual assumption, I still feel it would be more helpful to customers just to advertise no-haggle pricing. I would still do business with Modesto Toyota in the future if I found the right vehicle at the right price.

Review: On June 20, 2015 I went to Modesto Toyota with the intention to purchase a vehicle. A Spanish speaking sales man attended me this day. He showed me a 2015 Scion FR-S, and I was completely fascinated with it. I went on a test drive and when I returned the sales man told me that it would workout better for me if I did a lease. I am not to experienced with purchasing a vehicle, and really didn’t know what the difference was. I signed the contract which was in English. I got home and showed the contract to a friend to go over, and what I had purchased. On 06/21/2015 I went back to the dealership, and parked the car there. I spoke with a Supervisor name, [redacted] and he was very rude and escorted me back out the building. He mentioned that there was nothing that he could do because I had already signed the contract for the vehicle.

On 06/22/2015 I contacted the finance company where my loan was from, and they mentioned they had not received anything from the business regarding my loan. They advised me that I could speak with a supervisor at Toyota, and would be able to cancel the contract if it has not been sent to them. I tried to speak with a supervisor between the dates of 06/23/2015-06/25/2015, and everytime I mentioned my name they sent me to General Managers Line that mentioned they were on vacation and would be back in a month. With that in mind, no one was able to assist me.Desired Settlement: I was not aware of the difference between a sale and lease, and was not given a copy in Spanish. At this point I just want to see if anything can be done to cancel the contract.

Business

Response:

Tell us why here...Complaint #[redacted]When the customer returned approx one to two days after purchase and was dissatisfied with purchase she stated she was upset because vehicle was not discounted. She attempted to just leave vehicle at dealership and Sales Manager explained that it was her car and the purchase would not be rescinded,That there is no “3-day Cooling off Period on a vehicle purchase.Scions are not discounted from sticker price; it is the policy of Toyota. Our desk manager learned from customer that she was unhappy with style of headlights compared to a Subaru. Our sales department ordered and installed requested headlights at no charge to customer. Headlights were ordered and installed and customer left with vehicle and stated she would keep it.At no time was a Spanish Contract requested and customer and sales and finance persons were able to converse with no language problems.The customer had requested a price on monthly payments and tax and that was explained and given to her (copies in sales jacket file). Customer agreed to all steps of lease/purchase.

Review: I purchased a 2009 Toyota Tacoma I was told it was a Toyota certified used vehicle, the suspension had been modified and it had bigger tires with some other after market parts. About eight months after time of purchase I noticed the vehicle stability control (VSC) would go off when I would go into a sharp turn in the mountain community I live in, at first it was just a small problem but now it has become a MAJOR SAFETY ISSUE !!!!! This is what happens when the VSC activates it thanks it's going into a slide but it is not causing the truck to brake and steer into traffic REAL SAFETY PROBLEM for me and my family and others !!!!!!!!!! I took the vehicle a local dealership [redacted] they said there was no problem, and four different independent repair shops with no fix, and then to Modesto Toyota they came and pick up the truck to recalibrate the computer it did not work than I was told the brand new tires I just purchased was the problem because the tread was to aggressive and was not a ten ply sidewall tire mind you it was the same EXACT TIRE that was on the truck when I bought it. Modesto Toyota said they would replace the tires at no cost to me all I would have to do is drive the truck up to Modesto to there tire shop to have them replaced after four hours of driving and the cost of fuel STILL NO FIX !!!!!!!!! Now it is causing other parts to fell on the truck I believe. Months and months of phone calls seldom being call back always having to call them back being told I was crazy there was nothing wrong with the vehicle,called Toyota put in a claim for the problem no fix.Toyota does have a recall for the same problem for the years 2012 to 2014. I was finally told by the Customer Relations Manager [redacted] there was nothing more they could do for me that I was stuck with this vehicle that has major safety issues.Desired Settlement: Ether problem fixed, refund, or replacement.

Business

Response:

Customer purchased used 2009 Toyota Tacoma on Feb.15,2013 with 41,861 miles. At that time customer signed Statement Of Facts and Vehicle Buyers Guide that vehicle had "Altered Suspension" (Lift Kit and Oversize tires). On Feb 4. 2014, The customer took his vehicle to a Toyota store with a concern of VSC light coming on in a turn. He contacted us with the same concern. This is aprox 1 year and 20,000 miles after purchase. Our facility was never able to duplicate concern. As a goodwill I had new tires installed with 10 ply sidewalls at a cost of over $1000, feeling that the tire sidewalls were flexing creating an issue. The customer states there was no change. There is no correction to be made other than putting vehicle back to stock configuration so that the computer will read input correctly. This would not be covered by any warranty from us. The customer was aware of modifications (not done by us)at time of purchase. 1 year later and 20,000 miles, now he has a concern with vehicle performance? I explained to customer there was no repair or correction to be made other than slowing down when going into a curve so the computer does not sense it is to fast and attempt to engage anti-lock brake system to slow vehicle down before control is lost. Customer was advised that he could trade vehicle in on a different unit but it would be a different transaction and his vehicle would be worth current market value as a trade in on another vehicle.

Review: Modesto Toyota claimed that there was no sufficient damage to the timing chain on my vehicle to claim warranty coverage.

My Toyota Corolla was purchased in June of 2008. On April 25 while heading southbound on 99 towards Turlock my vehicle lost power, the check engine light came on and I had to pull over to the side. When I tried to restart my vehicle it would no longer start. I had a tow truck provided by my insurance tow my vehicle home. My dad who is a mechanic started working on the vehicle and saw that the timing chain had ruptured. My dad ans I went to Modesto Toyota Service department and spoke to [redacted] who is the service manager. We told him that we had taken off some parts of the vehicle to see what was wrong. it was then that we realized the vehicle was still under Factory Warranty. [redacted] said to brong the vehicle in but did not assure us that the warranty would cover the damage. With no assurance of the coverage of the warranty I proceeded to ordered the timing chain and other necessary parts for the repair of the vehicle. I purchased these parts from Merced Toyota. After the timing chain was replaced my vehicle still did not start. It was then that I decided to have the vehicle taken to Modesto Toyota's service center on May 2nd. I spoke to [redacted] and he said he would touch base with me on the repair for my vehicle. On Saturday May 3rd [redacted] gave me a call asking me to bring in the ruptured timing chain. I brought it in at about 3 pm that same day. On May 15th I received a call at about 8 AM from [redacted] letting me know that they would have to take apart the area surrounding the timing chain. He did not assure me of any warranty coverage but said that they were "leaning towards" warranty. He let me know that the total would be 690 for that repair. On May 17th I received another call from [redacted] asking me if it were possible to have my dad come in so he could talk to him about how he repaired my car. We went in on Tuesday the 21st of May to speak to them but another team member told us that we needed to come in she the shop foreman was there. On the 22nd my father went in with my sister and they spoke to [redacted] about the repairs made. The service men at toyota wanted to take off the Cylinder block which would add up to 2,000 dollars. While they were speaking to the mechanics at the service center one named [redacted] began to accuse my dad of breaking the chain on purpose. After that horrible treatment of my family I decided to just take my vehicle. My vehicle was towed out of the service center on May 29th. Desired Settlement: What my issue was is the denial of warranty coverage on my vehicle. It was still under factory coverage and at the time of purchase we also purchased an extended warranty that my vehicle is still under. Since the decision was made from looking at the timing chain and seeing a diagonal cut, I do not understand why taking off the surrounding parts was necessary if the decision was going to be made based on the cut of the original timing chain.

Business

Response:

Business' Initial Response

2008 Toyota Corolla Repair Order #[redacted] to inspect timing chain replacement by owner and Customer stated vehicle lost power at freeway speeds, after customer pulled over, vehicle would not restart. Customer stated vehicle was inspected by family member and timing chain had "ruptured" and they replaced timing chain and engine would not restart.

Upon disassembly and inspection results were:

1. No damage to chain guides or tensioner.

2. No damage done to timing chain cover or surrounding areas.

3. Customer installed timing chain was 3-4 teeth misaligned

No failure due to broken timing chain. For chain to break at freeway speeds, approximately 2200 R.P.M., severe damage would have been done to inside of timing cover.

Possible damage to cylinder head and valves due to incorrect valve timing due to improper chain alignment.

Upon inspection of timing chain replaced by customer and brought in, we found no damage to chain due to defect in material or workmanship. Old timing chain had straight cut across both links that holds chain rollers together causing chain to separate.

Due to no defect in material or workmanship by Toyota and the independent repair was done incorrectly possibly resulting in further damage, this was determined not to be covered by Toyota Power Train Warranty.

Customer was advised by Service Manager to contact Toyota Motors for questions concerning their

Guidelines of Warranty Policies that we must adhere to in order for Toyota to reimburse us for warranty repairs.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The Corolla addressed in this complaint is a 2009 Toyota Corolla that was purchased in June 2008. The timing chain in question does not have a "straight across cut". Any time that I was contacted to bring or explain something to the service agents I did so with no problem. On April 25th before my car stopped I noticed that my car felt like it had gone over a pot hole or ran something over. That is when my "Check Engine" light came on and I had to pull over just before the Keyes exit southbound on 99. After I tried to restart my car, I contacted the road side assistance provided by my insurance. The owner's manual says that "check engine" light will come on indicating a malfunction in 1. The electronic engine control system; 2. The electronic throttle control system; 3. The electronic automatic transmission control system.

My dad called and was told that the warranty expired but there must have been a language barrier issue in regards to the bumper to bumper warranty versus the manufacturers 75,000 mile warranty. So since he is a mechanic and has been for over 30 years, he started working on the car. He bought parts from the Merced Toyota dealer. If we really had wanted to commit fraud, why would we even buy any parts and attempt to fix the car?

I never said that the timing chain ruptured while driving, but at any point trying to restart my car while stranded on the freeway the chain ruptured, and no damage was done on my part or on behalf of my mechanic.

When it was clarified that we did have warranty, we were completely honest with Modesto Toyota. We did not attempt to cover tracks or lie about my father touching the car. They said they would take a look and see what they could do. I'll like for them to state how they returned my car. Things were not put back together at all and now some parts may be missing. Id also like to add their poor service skills because of how we were treated by their mechanic when my father was asked to go to answer questions.

I'd like to see them send the chain to a metallurgical materials lab for analysis to see what really happened to the chain before denying my claim. The research I have done online I don't see many chains cut but when I do see chains ruptured, they are not shown as rough twisted edges. They accuse me and my dad of cutting the chain. I'm sorry but we don't have the money laying around to buy parts that are working perfectly fine. The car failed on me and my only mistake was not claiming my warranty.

Due to the nature of the defect on my car on behalf of the manufacturers material my warranty should not be voided. Modesto Toyota has not and will not satisfactorily prove that we did anything wrong to the car. They are just hanging on to my honest comment about my dad working in my car to avoid honoring the warranty.

Business' Final Response

To whom it may concern:

First and foremost, I'm sorry that we are in a position unable to offer assistance to this customer.

When the Woman and her Father came to see me and explained their predicament I told them to immediately STOP working on the vehicle, have it towed to the Dealership and I would make every effort to help facility their repair under warranty. When the vehicle was presented to the Dealership our inspection found (as described in her first complaint statement) they continued working on the vehicle, installing (incorrectly) a new timing chain purchased from Merced Toyota. Our inspection also found that the valves had come in contact with the pistons possibly causing damage. This could have resulted during the improper installation of the timing chain. As we told the customer the cylinder head will need to be removed for diagnosis and to determine the next course of action.

Their decision to disassemble and then to attempt to reassemble the vehicle has left no clear indication if there was a warrantable failure. If so, what failed and was there resulting damage, or what damage was caused through their improper repair attempt.

At this point I defer to the "Owners Warranty Information Manual" provided to the customer along with the Owner's Manual she referred to in second complaint statement.

Page 7 - Who Is The Warrantor:

Toyota Motor Sales, U.S.A., Inc "Toyota":

Page 9 - What Is Covered and How Long:

Item 2. Power Train Warranty.

This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any component listed in the next column and supplied by Toyota, subject to the exceptions indicated under "What Is Not Covered" on pages 11-12.

Coverage is for 60 months or 60,000 miles, whichever occurs first.

Page 11 - What Is Not Covered:

Bullet point 4. Improper Repairs.

Bullet point 5. Alteration or Tampering.

Bullet point 6. Lack Of or Improper Maintenance.

Setting aside ALL other statements made by the customer, the vehicle was disassembled and a repair performed, which we later found to be improper. The Warrantor, Toyota, will not indemnify improper repairs and possible consequential damages caused by a third party.

Furthermore, the customer contacted the California State Bureau of Automotive Repair. Inspector Brian Young reviewed the complaint, met with me and reviewed all documentation at the Dealership. Mr. Young concluded Modesto Toyota had not acted inappropriately in denying the customer repair assistance based on the above mentioned disassembly and improper repairs performed by the customer. Lastly, Modesto Toyota, as a good-will gesture, absorbed all costs associated with the tear-down and inspection of this vehicle.

In closing, I wish there was more assistance we could offer this customer but as a Toyota Dealer we have no latitude in this matter, we can only operate within the coverage and limitations set forth in the warranty.

[redacted] - Service Manager, Modesto Toyota

Review: I purchased a 2014 Toyota Camry with 0 miles on it. I strongly believe that the car I test drove was not the car I took home. A couple days later my brother noticed that a headlight was broken so I took it back to the dealership. However, they refused to pay for the damages. I bought an extra warranty to cover situations like this, and according to them it didn't cover. So why was I told it covered everything? After 3 visits and being accused of me breaking the headlight, Mr. [redacted] confirmed that the piece of cloth that was found was part of their car washing materials so they then decided to fix the part.Desired Settlement: I have had nothing but horrible experiences w/this company. I was lied to at the point of sale, and laughed at when I took the car back. I don't want the contract, and I deserve an apology as well.

Business

Response:

The customer purchased his vehicle on October 27, 2013. He returned to our service department on December 6, 2013, 6 weeks after purchase, and stated his headlight was broken. Upon inspection the headlight was found to be damaged and foreign material was present in damage. The customer was given an estimate for repair as damage is not covered under manufactures warranty. Customer became very upset and would not pay for repair. In order to assist customer the headlight was replaced at dealerships expense. Customer stated he lo longer wanted vehicle and was told that was not possible, that vehicle was his property. Vehicle was in customer's possesion for 6 weeks and damage to headlight could have happened at any time. At time of sale, vehicle is inspected by customer and sales person. No other assistance offered.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This company's response is false. I took the car back within a week, and not 6. The warranty they sold me mentioned that these cosmetic problems were covered with the warranty, and in that case don't need any favors from the dealership, since I paid for that warranty. They just want me to take fault for something that they did, and that's not ok.

Review: On Oct. 7, 2013 went to Modesto Toyota my brakes don't seem right, had my wiper blade replace to. The service consultant [redacted] told me I needed brake shims he had to order them. My next appointment to have them put in was on Oct. 9, 2013. When I looked at reservation reminder, I seen they charge me for labor and parts. I called [redacted] told him why they charged me for labor and the work was not done. He told me he will deduct it from the work when it's done. Told him he can't charge me for labor if no work has not been done. I told him I was cancel my reservation on Oct. 9, 2013 and I would be in on Oct. 8, 2013 to get my money back for the part and labor. He said it's fine. On Oct. 8, 2013 went to Toyota to get moneys back he told me he can't and had to see the service manager his name was [redacted]. I had to wait little bit went in to his office told him what happened he said he won't give me my money back. So I called my bank told them what happen they said they will try to get my money back. When I was at the bank, the girl that was helping me she called him [redacted] he told her that he would not give me the money back for the work that was done. But there was no work done and the part was on order. They can't treat customers like that maybe I'm the only one. Thank you for your time.Desired Settlement: DesiredSettlementID: Other (requires explanation)

My $108.29 and my gas and my time.

Business

Response:

Initial Business Response

Contacted customer and reviewed customers concern. In the best interest of customer and our delearship, I have authorised reimbursement to customer of labor charge to diagnose and the inspection time and also the prepayment for special order parts. Customer is satisfied with outcome. 11/5/13

Final Consumer Response

Yes, Modesto Toyota pad me back but that was money I needed for my doctor app. Thank yous at Revdex.com.

Review: I have been purchasing my vehicles from this dealership since 2008. I purchased a 2014 [redacted] Corolla on 7/31/14 and was very happy with that car. Unfortunately on 2/28/15; a young man was in a hurry to get to work...ran a stop sign and totaled my vehicle that only had 1669 miles on it. I thought I could count on Toyota that I could get the same deal I had with my totaled...with a new car. I thought Toyota would take care of me since I had been a loyal customer. [redacted] assured me that there would be no problem as I had good credit with them for 7 years straight. I arrived at the dealership on 2/28/14; the salesman showed my a 2015 Toyota Corolla. I didn't need a 2015....I only wanted to be at the place I was at....at the time of the accident. That's it! When the financial manager became involved; he played hardball. They offered me the same payment I had with my 2014; but at 72 months instead of 60. They were hoping I wouldn't notice. They were trying to say my credit had dropped since July. I left...went to [redacted] and bought a vehicle with no problem. My credit score was 80 points higher at [redacted]. Why was that? Was Toyota pulling a fast one or just incompetent? The vehicle I purchased at [redacted] was the same amount as the Corolla. My first complaint is their bad selling practices and trying to take advantage of me when they knew I needed a car and tried to pull a fast one. My other complaint is my warranty refund. I purchased a warranty with my 2014 totaled car. I talked to [redacted] and he said he needed insurance paperwork with the mileage. I emailed the paperwork to him and he won't respond to my voicemails and emails. I called and left a message on another financial manager's voicemail and he hasn't called me back either. I sent the paperwork to [redacted] (for the warranty) and they said Modesto Toyota have to process the paperwork for me to get my refund. Toyota Modesto found out I bought a vehicle elsewhere; now they won't return my calls.Desired Settlement: I am due a refund on my $1100 warranty I purchased on my totaled 2014 [redacted] Corolla that I never used. I've called various financial managers at Modesto Toyota; and no one will return my call. I think it's highly unethical and immoral for them to hold this warranty refund over my head. They lost me as a customer because of their shoddy treatment and trying to pull a fast one on me; most likely because I'm a woman.

Business

Response:

Tell us why here[redacted] received a letter from [redacted], the service contract vender, stating that the reimbursement check would be sent to Modesto Toyota to be refunded to her lienholder if vehicle was not paid off. We received a Product Refund request Feb. 23,2015 from [redacted] for the amount of refund from the service contract vendor to be sent to them. That was done. I have left a message for [redacted] explain the circumstance and that the complete refund was sent to [redacted], the lienholder of the totaled vehicle.For the difference in her credit score, there are at least six sources of credit scores and we do not know which was used with he purchase. As to length of contract, that is due to factors of cost of vehicle, down payment, finance rate and Manufacturer incentives over which we have no control.I have attached the two letters received from us from [redacted] and [redacted].Thank You[redacted]Customer Relations ManagerModesto Toyota[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.