Modica Brothers Tire & Wheel Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10991476, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As per phone conversation with Revdex.com:Modica Brothers gave credit to the customer and took care of it on the 28th. As far as they know the complaint is resolved.

Businesses response via phone conversation with consumer:I appreciate them resolving the issue and righting what was wrong. I am satisfied.
Sincerely,
[redacted]

Complaint: 10864310
I am rejecting this response because:
I brought my truck in because of squealing of the brakes. They are still squealing. I asked for a tuneup, which took 3 tries to get right. Nobody asked me about a broken a/c belt. Why would you if the belt was not the problem? That just doesnt make sense. And I absolutely NEVER said that my a/c did not work before. That is a flat out lie! Or maybe the employees have me confused with another customer. But I never said that. There is no dirt and grime on the broken line. I am not trying to get an existing problem fixed for free. My A/C worked the morning I dropped it off. I have a mechanic that I use regularly and will confirm that I have not had problems with my a/c. I have friends and family that ride with me regularly that will also confirm this. I have talked to Mr. Modica personally and will give him a chance to resolve this issue before taking any further action. As of now, this issue is not resolved. 
Sincerely,
[redacted]

Mr. [redacted] requested that we check a brake noise, which we did, found no problems with the brakes other than a faceplate was to close to the rotor.  He then asked for a tune up and our mechanic did an analysis of his car pointing out that along with replacing plugs, wires, fuel filter, and...

injector service, he needed an AC belt.  Both the salesperson and our mechanic were present when the customer said not to worry about the belt since the AC doesn’t work anyway. We did the requested work, the customer left and returned immediately with a miss because a plug wire popped off a coil pack because it was not fully pushed on.  We corrected this and he returned later with a miss and we found a spark plug was cracked and was causing a misfire, again no problem to fix, but he says he has no AC.  The problem with the AC is an AC freon line, about 5/16 size is broken in half and has been that way for awhile, as evidenced by the dirt and grime in the break, therefore the AC has no freon and will not work.  Our mechanic did not break the line, it was not in his way to perform his work.  Had the line broken while it was in our shop, everyone in the shop would have heard the noise and seen the resulting freon escaping from the car.  No one did, because we did not break the line.  Our employees know that on occasions something happens and is broken and that we accept responsibility for that and repair it, but, when we do not break it we do not repair it for free.