Modlife Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The business has fully fulfilled their end of the bargainI have received the package today (6/15/2015).This complaint is resolved in every way possible.
Regards,
*** ***

We agree with the customer that unfortunately it looks like our original dispatch of this order, UPS lost or misplaced the order and we've put a trace with UPS.  But, to immediately rectify this matter we shipped out a new order next day to the customer on Friday, 6/12/15 (2 boxes) with the...

following UPS tracking #'s:[redacted] 
These shipments were delivered this morning to the customer (see attached screenshots).  Also, this morning, I'Ve advised our customer service to refund the original shipping charge paid by the customer 100%.  It can take 3-5 days for the refund to be reflected on the customers credit card/bank statement.We hope this resolves this matter, please feel free to contact me if you should need any further information or have questions.Thanks[redacted]Chief Financial Officer[redacted]            [redacted]            [redacted]            [redacted]

I have no idea who this company is, never heard of them until I received a fraud alert from my bank. I have closed my account and have received other charges from businesses in this area. Something is not right with this business.....Oh yeah, Merry Christmas

Review: The product that I ordered was not what was sent to me. I ordered a Mens large "fractured NIN Logo T-Shirt" and received a womans shirt instead. There is a price difference between what I ordered and what I was sent, so I know that the shipped product is incorrect and does not match my order. I have sent an email a day to their customer service email about the problem and how to correct/exchange the item for the correct product but they have not responded at all.Desired Settlement: I expect Modlife to contact me and issue an apology, send me the actual product that I ordered and to return my shipping costs as a apology for the problem. This is a birthday present that is now late.

Business

Response:

Hi,

I have no idea who this company is, never heard of them until I received a fraud alert from my bank. I have closed my account and have received other charges from businesses in this area. Something is not right with this business.....Oh yeah, Merry Christmas

Review: This complaint also includes a Customer Service Issue; Customer service failed to provide assistance.

I pre-ordered a product via their website.

The release date of the product was the 20th of May, 2015.

Upon pre-ordering the product, I payed for next day shipping via UPS.

I received a confirmation on the 21st of May that my product has been shipped, they also linked me with a tracking number for my package.

I was expecting the package the next day, because of the services that selected and payed for.

I did not receive my package the next day (May 22nd 2015) I checked the tracking link provided, and it said the order was still being processed. I decided to let it slide, and was expecting the package later in the week.

After periodically checking the tracking link provided, and seeing no updates, I contacted UPS Customer Services the weekend of Saturday May the 25th & 26 verify if the tracking information just wasn't updating. That wasn't the case. UPS has still not received the package from Modlife Inc..

On the 27th of May, exactly a week after the release date of the product, (May 20, 2015) I sent an email to Modlife Inc. Customer Service (the email address was [redacted]@modlife.com) The website claims that the service is "24 hours a day", and that I should receive a response within 24 hours. I did not receive a response after 2 days of waiting.

I wouldn't have cared that I payed extra for a shipping service if I got the package sometime that week.

But the fact that I've tried to contact them, and received no response after a 2 day waiting period is very concerning.

I simply just wanted an explanation about where my package is.Desired Settlement: Firstly, I just want my order. I want the products that I payed for delivered my residence like they're supposed to be.

Secondly, I would like a valid explanation on why I have not received a response via their customer service, and what happened with my order, followed by a formal apology from the company.

Business

Response:

We agree with the customer that unfortunately it looks like our original dispatch of this order, UPS lost or misplaced the order and we've put a trace with UPS. But, to immediately rectify this matter we shipped out a new order next day to the customer on Friday, 6/12/15 (2 boxes) with the following UPS tracking #'s:[redacted]

These shipments were delivered this morning to the customer (see attached screenshots). Also, this morning, I'Ve advised our customer service to refund the original shipping charge paid by the customer 100%. It can take 3-5 days for the refund to be reflected on the customers credit card/bank statement.We hope this resolves this matter, please feel free to contact me if you should need any further information or have questions.Thanks[redacted]Chief Financial Officer[redacted]