Modory Home Furnishings

Answer to complaint

Review: My wife and I purchased a couch from Modory and have been exceedingly dissatisfied with the couch and how the deficiencies were handled by the store. The room in our home was oddly shaped so we opted to have a custom made couch built by the furniture company [redacted]. This was a very expensive piece of furniture from what we thought was a reputable company. [redacted] positions itself as high-end furniture and its website extols its exceptional quality and attention to detail. The fabric on the couch was terrible from the start. It developed sheen and immediately stretched out so the fabric sagged on the cushions. Also, the cushions began to break down after about a year. Much to my displeasure, this very expensive couch looked terrible after about a year and a half. It was interesting to contrast the [redacted] couch versus a lower priced couch in another room in our house that was more than ten years old and still looked great. I then contacted Modory and spoke with [redacted] the woman that initially helped us with the purchase. [redacted] looked into the matter with the company and brought up the issue with the owner of Modory. The solution that was offered was deficient at best. The manufacture offered to send a wrap to put on the cushions to stop them from breaking down. The fabric quality was never addressed. [redacted] is a very nice person and handled the situation gracefully however, my expectations were not meet. I requested the contact information of the owner of Modory and was told that I could not have it and he MIGHT contact me. This situation is disappointing in many ways, we went out of our way to support a local business and happily paid more for good service and what we thought was quality. Anyone in the market for quality home furnishing and good service might want to shop elsewhere.Desired Settlement: A refund of the purchase price.