Modular Mustang Racing

I contacted Modular Mustang Racing about an old advertisement that I read online, about a long block motor for my MustangIt was a great deal and asked if they would honor the price that expired a few months agoI spoke to Mark at MMR and he said he would honor the price Mark and I made a few decisions on the options for the motor and agreed on payment by credit cardMark stated the motor would take about to weeks to prepareI agreed and paid for purchase A week later I wanted to make some changes on the motor I had ordered, Mark was happy to make changes I have texted and called MMR on a few occasions and have always found the employees freindly and willing to get needed information I have heard many good reviews on MMR and a few badMy experience has been no thing but goodThe team at MMR have very experienced and knowledgeable staff All my request have been honored and my purchased arrived weeks laterThe motor arrived on time and build to my request It's a great thing when you live in Mississippi and can contact a business on the other side of the country, California and order something as complicated as a race car motor with one phone call and have it shipped to your front door!

Complaint: 9962782
I am rejecting this response because:  The company never contacted me by phone to tell me the item was on back-order.  That is a lie!  Have them provide a phone bill or any statement showing these calls were made....

 I never called this company and they all called me one time to leave a nasty message after contacting the Revdex.com.  This company continues to lie and I will continue to reject until the truth is told.  If my phone records are needed please let me know.
Regards,
R[redacted]

I contacted Modular Mustang Racing about an old advertisement that I read online, about a long block motor for my Mustang. It was a great deal and asked if they would honor the price that expired a few months ago. I spoke to Mark at MMR and he said he would honor the price.
Mark and I made a few decisions on the options for the motor and agreed on payment by credit card. Mark stated the motor would take about 6 to 8 weeks to prepare. I agreed and paid for purchase.
A week later I wanted to make some changes on the motor I had ordered, Mark was happy to make changes.
I have texted and called MMR on a few occasions and have always found the employees freindly and willing to get needed information.
I have heard many good reviews on MMR and a few bad. My experience has been no thing but good. The team at MMR have very experienced and knowledgeable staff.
All my request have been honored and my purchased arrived 8 weeks later. The motor arrived on time and build to my request.
It's a great thing when you live in Mississippi and can contact a business on the other side of the country, California and order something as complicated as a race car motor with one phone call and have it shipped to your front door!

I ordered a stroker kit, and received it just fine. Unfortunately, they sent me a set of completely mismatched pistons and my kit was missing parts. The pistons were from three or four different batches, and there was almost a ten gram difference between the lightest and heaviest of each. Manley piston sets are very rarely comprised of pistons from multiple batches, and are "set matched" to ensure they are within three grams of each other. I contacted MMR over the phone, and whoever answered did not find that to be an issue in our initial conversation, and told me to have my machinist cut some material off. I told him I wanted a matched set, just like Manley would have sent them, so the fellow at MMR said he'd "look into it." A few days go by without a response so I call again, and email. At this point, they told me to send in the pistons "to inspect, and if there are any issues, they will replace them for me." The issue was clear. Before sending them, I asked them to email a paid shipping label since this was an issue on THEIR end. I was told their system wasn't set up that way, but they would reimburse me in full for the cost of shipping the pistons if they were "found to be bad." Well they were bad. At this point two or three weeks have gone by, then another one or two weeks to finally receive a set of matched pistons. Then, they refused to reimburse me for the shipping cost, and Greg said he, "would never say something like that," referencing reimbursing me for the shipping costs. His actual words. In the end I did get a reimbursement, but it was almost six months later, after disputing it with the credit card company, and getting them on our side.

I contacted Modular Mustang Racing about an old advertisement that I read online, about a long block motor for my Mustang. It was a great deal and asked if they would honor the price that expired a few months ago. I spoke to Mark at MMR and he said he would honor the price.

Mark and I made a few decisions on the options for the motor and agreed on payment by credit card. Mark stated the motor would take about 6 to 8 weeks to prepare. I agreed and paid for purchase.

A week later I wanted to make some changes on the motor I had ordered, Mark was happy to make changes.

I have texted and called MMR on a few occasions and have always found the employees freindly and willing to get needed information.

I have heard many good reviews on MMR and a few bad. My experience has been no thing but good. The team at MMR have very experienced and knowledgeable staff.

All my request have been honored and my purchased arrived 8 weeks later. The motor arrived on time and build to my request.

It's a great thing when you live in Mississippi and can contact a business on the other side of the country, California and order something as complicated as a race car motor with one phone call and have it shipped to your front door!

Review: Ordered parts from this business on 1/31/2014. Have not recieved parts. Was told by T[redacted] in their sales department the part would be shipped weeks ago. Now they will not reply to emails.Order #4[redacted]7 for Mustang Power Improved Springs and Valves.Price paid $86.89Desired Settlement: If not sending parts I would like a refund.

Consumer

Response:

Review: 9962782

I am rejecting this response because: The company never contacted me by phone to tell me the item was on back-order. That is a lie! Have them provide a phone bill or any statement showing these calls were made. I never called this company and they all called me one time to leave a nasty message after contacting the Revdex.com. This company continues to lie and I will continue to reject until the truth is told. If my phone records are needed please let me know.

Regards,

R[redacted]